Netduma Fraser

Thank you very much, we really appreciate the help!

You should be able to zoom in further than that and then they may be more viewable. Well the allow list is sort of like that, the whitelist we do just does it automatically so you don't have to do this yourself - only in circumstances where we haven't yet got the servers in the cloud.

Try and zoom in as much as possible, they may be easier to differentiate then.

If you can do the above and look at the map immediately as you're getting kicked then first allow them, you may have to do it a few times but then that should prevent you from being kicked. Then if you can get the IDs and put them in the form we can fix that.

Thank you, in future could you copy/paste the IDs and then put them in this form? https://docs.google.com/forms/d/e/1FAIpQLSfoFZ8Yq6glCm2EzoV--qIWY6J4SCAufyVwTkGAkFDQ6x7ytw/viewform That will save us from having to go through pictures and typing out the IDs. I've done these ones for you.

Fantastic, well done for capturing them! Would you be able to ping them and get the IDs? Then we can add them to our whitelist cloud so that it doesn't happen anymore.

Are you completely zoomed out of the map? It may appear and disappear very quickly, you'd have to look as soon as the error appeared. There must be something even if it shows briefly as otherwise the Geo-Filter isn't blocking anything to cause that error.

Do you see anything blocked at all when you try to play in Filtering Mode? If so allow it, does it work then?

No it seems to have moved to the one you can see there. Okay understood, thanks for putting it in the form, we'll get that moved in the next cloud update.

The first one is an authentication server so that is fine. For the second one that is mislocated as you've found so if you could put that in the form it would be really helpful. If you zoom out on the map do you see it elsewhere at all?

Thanks @Dialatech I've added that to the form. Could you do that if you find any more as it's time consuming for us to go through pictures to get IDs.

Quel a été le pourcentage qui a le plus réduit le ping lorsque votre connexion a atteint son maximum? Je suis surpris que ce soit exactement 70%. TOUS les appareils sont-ils connectés au routeur? Ce serveur est une adresse IP américaine, ce qui explique pourquoi le ping est élevé, est-ce le serveur auquel vous vous connectez? Quel ping obtenez-vous au jeu montré par le Geo-Filter? Cela fait beaucoup de règles, je voudrais simplement les supprimer, désactiver les jeux classés DumaOS et ajouter le PC avec le service de console de jeu. - What did you find was the percentage that lowered the ping the most when your connection was maxed out? I'm surprised that it was exactly 70%. Are ALL devices connected to the router? That server is a US IP so that explains why the ping is high, is that the server you're connecting to? What ping are you getting to the game shown by the Geo-Filter? That is a lot of rules, I would just remove them, disable DumaOS Classified Games and add the PC with the game console service.

Just checked the ID, it shows as Valve Corporation so that is a server, we have it misclassified.

Commencez d'abord par le guide de qualité de service optimal et si ce n'est pas mieux, nous pouvons vous aider à le peaufiner. - First start with the optimal QoS guide and if it isn't any better then we can help you fine tune it. http://support.netduma.com/en/support/solutions/articles/16000077073-dumaos-optimal-settings-guide-qos

En mode Spectateur, il n'aurait pas été filtré du tout, mais en supposant que vous ayez conservé le serveur comme vous l'avez sélectionné dans le jeu, il n'y a pas de différence. Si vous avez de bons jeux en mode Spectation et que vous ne l'avez pas fait, cela ressemble plus à un problème de congestion local. - Spectating Mode it wouldn't have been filtering at all but assuming you kept the server the same that you selected on the game then there is no difference there. If you got good games in Spectating Mode and then you didn't then it sounds more like there is a local congestion issue.

Vous ne pouvez pas conserver exactement le même hôte à la fin du jeu / serveur et vous ne pouvez pas continuer à partir de ce jeu. La sélection du même emplacement de serveur est la meilleure que vous puissiez faire à cet égard. En théorie, vous pouvez littéralement bloquer chaque serveur, même les autres à cet emplacement, mais ce serait une tâche impossible. - You cannot keep the exact same host as the game/server ends and you're not able to do a continuation from that game. Selecting the same server location is the best you can do in this regard. In theory you could literally block every single server even the other ones in this location but it would be an impossible task.

I have just chased this with the team as I think this is something we can fix remotely for everyone without a firmware update. Just waiting to hear back from them to confirm that.

There will be something being blocked on the Geo-Filter when that occurs, look at the Geo-Filter Map quickly and allow the icon that appears blocked and that should resolve it. Please also then let us know the ID so we can whitelist it in the cloud.

If it's fine with QoS completely disabled then it may be a QoS issue, if it isn't then it isn't a QoS issue. If you're doing it from the top right of the interface then you probably already have it and can ignore it, check in System Information to see if you're on the latest version.

I would recommend you leave Bandwidth Allocation default with share excess enabled, consoles don't require much bandwidth at all. With share excess every device will get what it needs and share the excess that devices don't use with the ones that do. As long as you use Anti-Bufferbloat that will prevent local congestion.

It will apply automatically but you can go in to misc settings and click the update/apply button for the cloud twice and that should do it.

That's fine, just wait a minute after that pops up and then refresh the page, it will have applied.

Could you add it to the form here please and if you see any more of them which you likely will as they cluster could you add them also and we'll get out another cloud asap.

It will download automatically within about 4 hours but what Slingshot suggested will allow you to get it sooner.

We won't have touched the whitelist servers recently that I'm aware of, the next we're doing is incorrect server locations. Do you have the ID/IP for that server? It may be a new one that we need to add as we won't have changed that one.