Netduma Fraser

The options where you pick a game by name can become out of date as games update things all the time that's why it can become inconsistent/not work correctly. Using the games console instead makes it so that it just works regardless. Classified Games can work that way too.

Why did you turn them off for a day out of interest? Did you factory reset after upgrading as that is generally recommended to clear out issues that could be caused by remnants of the previous version

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? How is the PS5 connected, via ethernet or WiFi? When you initiate the download is the CPU on the router maxed out the entire time/when the disconnect occurs? Does the issue happen if you haven't downloaded on the PS5 that day for example?

If you're in a dense urban area for example where there are lots of people it could happen regardless of the ISP you choose. Caused by an oversubscription of people in your area on the particular ISP. In times where everyone is online e.g. during peak hours where people have come home from school/work the connection would be worse, in non peak times it should be better. Your paid for speed may also fluctuate during those peak hours. That's a good indicator of whether you're being affected by this. Do you see a change in latency in the game when playing? Are more people in your household using devices when this occurs? You can use the features the router offers for the game but there isn't a specific setting that would apply to that game and no other, you won't get that on any router really.

Your ISP modem/router depending on what it is (if it is a pure modem i.e. has no WiFi then this can be ignored, you would just connect the R3, enter PPPoE and that's it) but it will likely have a mode called bridge mode which will essentially disable most of the modem functions and pass all traffic through to the R3

The service may be out of date, doing it my way will work regardless - also normal should be used for wired devices, gaming/voice for WiFi

If you click go to recovery options there and choose one of the options are you able to access after? If you could also grab the logs from there as well please as this shouldn't be happening much on the latest firmware

That's very hard to say based on the information presented. If you're saying it's better during certain times of the day then that could be due to ISP congestion which isn't something the router could resolve. There is a 30 day return policy for any reason so you could try it and see what you think.

I can see you're using Adblocker on the web browser, disable it for the interface then refresh the page, does it work without error then?

Yeah I really wouldn't suggest doing this, huge security problem, your PC is basically completely open/visible to the internet. People/bots scan the internet frequently looking for open networks they can exploit, if you want to risk your data and whatever else for better audio in the game then you're braver than me. I would highly suggest port forwarding instead.

Delete that rule and add the PC with the games console service, select normal and apply to WAN

Thanks for this, I will pass it onto the team

Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? How is the PS5 connected, via ethernet or WiFi? How have you setup the Geo-Filter? What firmware version are you on?

Yes it does work. That's a potential solution as well though be wary of the increased ping you'll receive

Game servers don't respond to traditional pings so we try to be clever in order to get a successful ping but it doesn't always work. It will then try to fall back to the trace method which won't give you the correct ping in most cases but hopefully somewhere near it, however this can also fail. So when both fails it won't be able to provide a result. The high ping in this case is likely due to not being able to ping it correctly

The above may help but essentially have your modem in bridge mode and enter the PPPoE details into the R3

What is the model of the modem/router the R2 is connected to and how have you set that to ensure all traffic flows to the R2? E.g R2 in its DMZ, modem/bridge mode What firmware version are you on? Are ALL devices connected to the R2? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST/Traffic Prioritization? Are you connected via ethernet or WiFi? What settings have you tried already prior to making this post?

I totally agree, I've suggested it a few times to the team that for the Geo-Filter it would be far simpler to just have PC, Games Console, Mobile etc and it just applies to the whole device rather than picking specific games on a PC which are prone to becoming out of date. I will pass this topic on to the team, thanks!

Thanks for the capture, I will pass it onto the team, always helpful to have a recent capture. In the meantime use the console work around and it will filter just the same

What address are you using to try and access? What do you actually see when trying to access?

We pushed a cloud update on Friday that should fix it in theory, give your router a reboot, that will make it download the cloud automatically when it boots up then let us know if it continues please

What kind of devices are you using to test the WiFi? Are they newer devices or older? Could you disable the protection options in troubleshooting as well as BI and DPI then try again please?

What do you actually see when trying to access, can you provide a screenshot please? While connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode. What speeds do you get via ethernet? Where are you testing the speeds?

What do you see when trying to access exactly? What device/how are you accessing?