Netduma Fraser

Okay thanks for letting us know. If you click close on that and in the Geo-Filter & Ping Heatmap options respectively flush the cloud in each place does that work and then allow you to use the features properly? Are you receiving internet through the router and to your devices? What is your exact physical setup?

A cloud update will just happen in the background so you don't need to do a firmware update or anything like that. Once you force it to do the update do the features work correctly?

I'll be replying in your support topic about this.

Great to hear you're enjoying it and thank you very much for the feedback. There isn't auto channel selection at the moment but I will suggest this to the team to implement. Haha good suggestion, will let the team know and see if we can implement something to help with this. I don't think this is necessary as unless you're transferring files/streaming to other devices on your LAN in won't restrict you in anyway there unless I've misunderstood?

Glad to hear you're enjoying it. You definitely should be able to set up via ethernet, what happened exactly when you had your PC connected via ethernet to the LAN ports? We'll have to look at that, might be just to do with your connection. You can set up scheduled pings so that you can view how the ping changes over time.

Did you enter them into the form? As the person who does the updates will take the form data.

Sorry for the delay, Alex has been very busy but I'll see if he has time to do it this week - as it's the launch of the R2 this week it may be a bit difficult.

@DaK As far as I can tell you haven't sought any support regarding your issues so that means we haven't had the opportunity to help you with them. I've given you a firmware which should resolve the issues from our side. The other issues are for Netgear and should be helped with the next firmware. Coming right out with threats is unnecessary. Not only will the next firmware come with fixes but it will include lots of new features, so the product you bought will be evolving without any further cost to yourself.

What is your Netgear forum username? We'll try and boost you up the list for 3.0 and hopefully that will prevent this again in the future.

Was this after changing a particular setting or was it just like that when you next went to access it? Are you on the .56 firmware? A reboot should resolve it, let us know if it doesn't.

Hey, welcome to the forum! Firstly I'd recommend upgrading to this firmware and then doing a factory reset as that should help with some of your issues: https://kb.netgear.com/000061714/XR700-Firmware-Version-1-0-1-24-Hot-Fix I highly doubt it will be available for the XR700 within a week, it is also unlikely to fix all the issues you're facing - wasn't even aware of the WiFi issue you're having for example. Some of those will be for Netgear so it also depends when they will be implementing fixes.

Could you put these in the form itself please so we can move them? Also please don't put a 3.0 picture outside the beta forum.

Hey, welcome to the forum! Did you make sure you're accessible? I'll get the team to send the fix over next week - you'll then need to do the upgrades yourself.

If you have the XR500 you can post here: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/bd-p/en-home-beta-npg-duma If you have the R1 beta then take a look at the main forum page and scroll down, you should see the section for the beta where you can post.

Could you post in the relevant 3.0 beta forum please and we can go from there.

Was that just in the log file? If so don't worry about log messages, if you don't see an issue then no need to pay attention to it. First try and reset your browser cache/cookies, if you're still unable to access then hold the reset button in the back of the router for 30 seconds, release, wait 2 minutes then try to access and enter the login details.

Which beta, the existing .29 or the 3.0 beta? Have you tried searching for netduma.com in your inbox and spam folders?

Apologies for the delay, I'll nudge Alex now to get it done ASAP.

Hey, welcome to the forum! Just to double check, have you signed up for the original beta (not 3.0) here? https://netduma.com/r1-dumaos/

Thanks for the information on this, I'm not sure if there is much we can do if PA doesn't get you a closer host. Sounds like Bert is correct regarding the player base. We will continue to improve on the cloud.

Do you see the Malaysia server appear anywhere on the map when you just try to play against PC players? What is the ping to the SA server?

It's running on: Netduma R1 XR300 XR450 XR500 XR700 So just our own hardware and those specified Netgear units. That's better!

In theory it is capable of those speeds but only with QoS turned completely off i.e. enabling both turbo and super turbo modes so you can't have both unfortunately as the hardware just isn't powerful enough. I'll get the team to check and resend you the email.

Hey, welcome to the forum! I'll ask Alex to get you the fix asap.

It depends on how busy Alex is and how many he has to move/correct, I'll ask him to update you.