Netduma Fraser

If you clear your browser cache/cookies are you able to access then?

For order enquiries always best to email us, I'll contact our distributor to expedite it, sorry for the delay.

Okay it's traced which is what my theory was, now the ones that are working properly, what does the ping method say for them?

Added

Upgrade to the firmware here first: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ then once you've upgraded do a reset and it should work properly

Thanks! It's .285 currently, pinned to the top of the Early Access section.

Hold the reset button on the back of the router for 30 seconds, then wait 4 minutes before accessing the interface and see if it works then please

There will be a device that was added to Traffic Prioritization on the QoS page, you would have deleted that device from the Device Manager, that's the device you need to connect back. How did you do the factory reset?

It'll be the speed test server, so just manually enter your expected speeds and then ignore the router speed test results and just go off the third party tests and it won't limit you

Could you click on the console please so you can see more information about the server, does ping method say traced? Do the other servers that work correctly say direct?

The team have been made aware and will test it as soon as possible

As a test could you make a guest wifi network and have the device connected to that instead of the normal wifi and then see if it works please?

Is this on the very latest Early Access version? If you click reload this page does it let you in?

Added Do you still have access to the interface when this happens? Does it happen for all devices? Sorry to hear that, do try the latest Early Access firmware build instead, meanwhile we are focusing on the issue.

You may be experiencing lag compensation, in which case as you've found out forcing a different server further away with a slightly higher ping may give you a better experience.

Generally when someone's first post is in a topic that is almost a year old with a command to put into your computer it's a bit of a red flag. Just to double check, your edit on the first post mentioned you have this issue without the router connected right, just direct to the modem? What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode Are you actually experiencing any in game issues with this, massive spiking/jitter etc or are you just purely focused on the values reported by the test?

Make sure all your devices do have a reserved IP on the router then disable the DHCP entirely on the router and see if that prevents it please. If you want to connect a new device you'll have to set a static IP on the device itself first.

Thanks, that's great to hear! If it's not broken don't fix it is my advice, there isn't anything super significant worth upgrading for unless you're having issues. The R3 is the first time we've our own automatic rollout and prior to that the NG routers had them but it was controlled by NG. Unless you are certain about stability, doing an automatic rollout could result in an irreversible problem or instead of a few hundred people who might be experiencing an issue (which is still a pain to manage but do-able) you have thousands at once. The firmware certainly isn't unstable or causing major issues but we like to er on the side of caution where possible. Also *generally* people in Early Access are more willing to making themselves liable to experiencing bugs for the benefit of receiving firmware earlier and so have more patience. Someone not interested in the community or anything like that just wants the most stable firmware available when their router indicates there is one and will be less patient for Early Access type firmware. I've given you Early Access in case you'd like to follow along there and try it at some point. They would have only had 5 hours prior to you asking again to work on it, they're not that fast unfortunately, it will take a little bit of time.

There are only 2 ways to resolve this error: Factory Reset Re-connect the device that you deleted from the Device Manager back to the router via the same connection method (ethernet, 2.4GHz or 5GHz), give it the same device type and name. Then the error will disappear.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

How do you have Congestion Control setup?

You can't integrate the software into the router if that's what you mean. They have a program on PC so you can use that on a PC connected to the R2.

Grab the logs please and we can take a look

Is it always showing 1ms now or has it gone back to normal and if it is normal is it now stabilizing?

So bufferbloat is caused by the saturation of your network, with Congestion Control lowered that cannot happen any more, thus bufferbloat is eliminated. So as long as you've found the best results using PingPlotter I would honestly not worry about the waveform test as it's unlikely your ping will ever spike that high now. Also as long as you're not getting it that high when gaming you're all good, you'd just essentially be chasing an arbitrary number.