Netduma Staff Netduma Crossy Posted December 16, 2015 Netduma Staff Share Posted December 16, 2015 Cant upload the screenshot for some reason. This shows how to upload it Link to comment Share on other sites More sharing options...
shariq607 Posted December 16, 2015 Author Share Posted December 16, 2015 Link to comment Share on other sites More sharing options...
shariq607 Posted December 16, 2015 Author Share Posted December 16, 2015 Link to comment Share on other sites More sharing options...
shariq607 Posted December 16, 2015 Author Share Posted December 16, 2015 I need a refund for a product that doesn't work as advertised. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted December 16, 2015 Netduma Staff Share Posted December 16, 2015 I need a refund for a product that doesn't work as advertised. Can you come into chat please and I'll teamviwer and have a look. I'm pretty sure it does work and that it is a setting that is not correct somewhere. Link to comment Share on other sites More sharing options...
secretface Posted December 16, 2015 Share Posted December 16, 2015 did we get this figured out? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted December 16, 2015 Netduma Staff Share Posted December 16, 2015 Shariq came into chat and I took a look at his settings. First of all he is located in South East Asia - from looking at the GeoFilter when he was searching, there weren't any hosts near him, but he said that using his Asus router he connects to Singapore and has a 30ms ping (Bops3 in game meter) - on the Netduma he was connecting to hosts 100ms + (shown on Duma ping and in game ping). I couldn't connect to him to anything below 100ms on the Duma ;( Maybe it was that it was 3am over there when I was looking at his settings so maybe there was a low player count - but Shariq said it has been like that since the afternoon when he received it. Maybe someone else in South East Asia has settings/experiences they could share if there is anyone over there who has one Also, maybe if Fraser is free he can do a 1on1 with you Link to comment Share on other sites More sharing options...
shariq607 Posted December 17, 2015 Author Share Posted December 17, 2015 Shariq came into chat and I took a look at his settings. First of all he is located in South East Asia - from looking at the GeoFilter when he was searching, there weren't any hosts near him, but he said that using his Asus router he connects to Singapore and has a 30ms ping (Bops3 in game meter) - on the Netduma he was connecting to hosts 100ms + (shown on Duma ping and in game ping). I couldn't connect to him to anythign below 100ms ;( Maybe it was that it was 3am over there when I was looking at his settings so maybe low player count - but Shariq said it has been like that since the afternoon when he received it. Maybe someone else in South East Asia has settings/experiences they could share if there is anyone over there who has one Also, maybe if Fraser is free he can do a 1on1 with you still can't get a game with netduma geo filtering and its 2.45 pm in the afternoon here tried core team deathmatch. Link to comment Share on other sites More sharing options...
kinel Posted December 17, 2015 Share Posted December 17, 2015 maybe send fraser a pm as he might of been buisy at the moment its only 8 am here i think they start work about 9 am Link to comment Share on other sites More sharing options...
shariq607 Posted December 17, 2015 Author Share Posted December 17, 2015 maybe send fraser a pm as he might of been buisy at the moment its only 8 am here i think they start work about 9 am I have sent him since yesterday and he hasn't replied till now, the whole point of buying this router was for geo filtering and it doesn't work so I need a refund now, Yesterday Crossy had a look using team viewer and he couldn't make the geo filtering work either, I did all the settings right. Link to comment Share on other sites More sharing options...
fuzzy clam Posted December 17, 2015 Share Posted December 17, 2015 I have sent him since yesterday and he hasn't replied till now, the whole point of buying this router was for geo filtering and it doesn't work so I need a refund now, Yesterday Crossy had a look using team viewer and he couldn't make the geo filtering work either, I did all the settings right. The GF does work your just in a low player base area,what did you expect from the duma to magically add players to your location.It doesn't work that way,if your in a really low player base area your best bet is searching during peak hours. Link to comment Share on other sites More sharing options...
shariq607 Posted December 17, 2015 Author Share Posted December 17, 2015 The GF does work your just in a low player base area,what did you expect from the duma to magically add players to your location.It doesn't work that way,if your in a really low player base area your best bet is searching during peak hours. Are you serious im using geo filtering with a radius of 5000 km and still it can't find any players. I'm searching for games in peak hours and still can't find one but with my old router I can find at any time of the day. Link to comment Share on other sites More sharing options...
secretface Posted December 17, 2015 Share Posted December 17, 2015 Shariq, I would try putting both routers in tandem as an experiment . Modem to old router then old router to netduma. Put netduma in dmz of old router, netduma running with geo off. This way you can see where you are actually connecting too, like where in the world people are that you are connecting with. Perhaps its something in the settings of the duma that are blocking people or you are connecting to people far away. Either way this would get an answer to what may be going on. Link to comment Share on other sites More sharing options...
shariq607 Posted December 17, 2015 Author Share Posted December 17, 2015 Shariq, I would try putting both routers in tandem as an experiment . Modem to old router then old router to netduma. Put netduma in dmz of old router, netduma running with geo off. This way you can see where you are actually connecting too, like where in the world people are that you are connecting with. Perhaps its something in the settings of the duma that are blocking people or you are connecting to people far away. Either way this would get an answer to what may be going on. That's how I'm running it now . Even if I put my location to US I still can't find games. Can someone tell me return and refund procedure please? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 17, 2015 Administrators Share Posted December 17, 2015 I believe I spoke to you on Facebook. I told you that you can block dedicated servers but that doesn't necessarily mean you will get P2P hosts when you were asking about the Geo. Firstly make sure you have auto&bleeding edge cloud enabled as I added lots of dedicated servers. You can email [email protected] regarding it but they may say to have a 1 on 1 with me first. So I'd suggest PMing me so we can set that up as well Link to comment Share on other sites More sharing options...
Taff Posted December 17, 2015 Share Posted December 17, 2015 i dont know if it is significant or not but, factory reset your netduma not once but twice then make dam sure youre getting those ports forwarded ,setting UNPN and also tick the second unpn also, i had trouble getting them to show for some reason right away you may have to wait a few minutes. secondly: restart your xbox, hold the start button till it clicks on xbox,or ps4 (i dont know how its done ) and flush the cache out of them at least once. Link to comment Share on other sites More sharing options...
shariq607 Posted December 17, 2015 Author Share Posted December 17, 2015 I believe I spoke to you on Facebook. I told you that you can block dedicated servers but that doesn't necessarily mean you will get P2P hosts when you were asking about the Geo. Firstly make sure you have auto&bleeding edge cloud enabled as I added lots of dedicated servers. You can email [email protected] regarding it but they may say to have a 1 on 1 with me first. So I'd suggest PMing me so we can set that up as well enabled auto & bleeding edge like i did before cloud still the same issue. Link to comment Share on other sites More sharing options...
shariq607 Posted December 18, 2015 Author Share Posted December 18, 2015 I believe I spoke to you on Facebook. I told you that you can block dedicated servers but that doesn't necessarily mean you will get P2P hosts when you were asking about the Geo. Firstly make sure you have auto&bleeding edge cloud enabled as I added lots of dedicated servers. You can email [email protected] regarding it but they may say to have a 1 on 1 with me first. So I'd suggest PMing me so we can set that up as well In still waiting for your reply. Sent you pm long back Link to comment Share on other sites More sharing options...
shariq607 Posted December 19, 2015 Author Share Posted December 19, 2015 Tried everything , still the same issue can't find a single game. Waiting for one on one session. Link to comment Share on other sites More sharing options...
II Z IE IR O II Posted December 19, 2015 Share Posted December 19, 2015 Followed all the guidelines, it will not find any games with netduma here is my internet speed which is fine( it was done on netduma) this is slow for a fiber modem Link to comment Share on other sites More sharing options...
shariq607 Posted December 19, 2015 Author Share Posted December 19, 2015 this is slow for a fiber modem More than enough for gaming Link to comment Share on other sites More sharing options...
shariq607 Posted December 21, 2015 Author Share Posted December 21, 2015 Are we gonna have one on one session or not ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 21, 2015 Administrators Share Posted December 21, 2015 Had our 1 on 1, there are no dedicated servers nearby, closest is Japan. Will be emailing us regarding a refund, as such I will close this thread. Link to comment Share on other sites More sharing options...
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