DisMayCOD Posted September 14, 2015 Share Posted September 14, 2015 I've had my NETDUMA for probably 2 months now. When I originally received it I had no problems. The internet never went out. Recently I haven't been able to use my R1 at all. My internet is up, that isn't the issue. I've been forced to play and use my ISP Modem/Router to even access the internet. When I try to connect to my R1, it will either say I do not have internet access or that I do. But even when it shows that I do have internet access, I can't navigate to websites or even play on my Xbox which is hardwired. I am always able to access the dashboard, and I've contacted support on twitter to try to help me out. I've made sure that my Static setting under WAN is disabled. There is no WAN IP listed under Device Manager. I have done 2 or 3 factory resets, which still didn't work. This entire thing really has been a huge hassle. I'm just not sure what to do. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted September 14, 2015 Netduma Staff Share Posted September 14, 2015 Welcome to the forum DisMayCOD Can you try the following steps: Turn off ISP router and Netduma. Wait 10 seconds. Turn on ISP router. Wait 30 seconds. Turn on Netduma. Wait 30 seconds. Try to access the internet. If you can't look at device manager and see if there is a WAN IP Link to comment Share on other sites More sharing options...
DisMayCOD Posted September 14, 2015 Author Share Posted September 14, 2015 On 9/14/2015 at 6:53 AM, Crossy said: Welcome to the forum DisMayCOD Can you try the following steps: Turn off ISP router and Netduma. Wait 10 seconds. Turn on ISP router. Wait 30 seconds. Turn on Netduma. Wait 30 seconds. Try to access the internet. If you can't look at device manager and see if there is a WAN IP Tried this twice and still nothing. Same issue. NETDUMA connection said I had limited access. I could go to the control panel. There was no WAN IP like normal. Still no connection. Link to comment Share on other sites More sharing options...
DisMayCOD Posted September 14, 2015 Author Share Posted September 14, 2015 On 9/14/2015 at 6:53 AM, Crossy said: Welcome to the forum DisMayCOD Can you try the following steps: Turn off ISP router and Netduma. Wait 10 seconds. Turn on ISP router. Wait 30 seconds. Turn on Netduma. Wait 30 seconds. Try to access the internet. If you can't look at device manager and see if there is a WAN IP Wait, I did it one more time and a WAN IP just popped up. I'm confused. Is that good or bad? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 14, 2015 Administrators Share Posted September 14, 2015 WAN IP is good, it means you should have access to the Internet. Can you browse the Internet now? Link to comment Share on other sites More sharing options...
DisMayCOD Posted September 14, 2015 Author Share Posted September 14, 2015 On 9/14/2015 at 9:43 AM, Netduma Fraser said: WAN IP is good, it means you should have access to the Internet. Can you browse the Internet now?Still doesn't allow me internet access. Still says limited. But it's perfectly fine on my ISP. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 14, 2015 Administrators Share Posted September 14, 2015 Can you make sure you're connecting with an automatic IP from your device please by following this http://wiki.netduma.com/doku.php?id=how_do_i_set_an_automatic_static_ip Link to comment Share on other sites More sharing options...
DisMayCOD Posted September 14, 2015 Author Share Posted September 14, 2015 I am. I've already ran through all the basic issues. That's the only reason why I posted here. I mean I'm a computer engineering major with some fairly solid networking knowledge and I can't figure this out for the life of me. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted September 14, 2015 Netduma Staff Share Posted September 14, 2015 On 9/14/2015 at 1:46 PM, DisMayCOD said: I am. I've already ran through all the basic issues. That's the only reason why I posted here. I mean I'm a computer engineering major with some fairly solid networking knowledge and I can't figure this out for the life of me. What are the results when you run a internet diagnostic on the Netduma? Do any packets get through? Link to comment Share on other sites More sharing options...
Josh Adams Posted September 16, 2015 Share Posted September 16, 2015 I remember having the "Limited Access" problem. I had no DHCP lease, so I had to activate it manually. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 17, 2015 Administrators Share Posted September 17, 2015 Try what Josh has said and let us know how you get on, thanks Josh! Link to comment Share on other sites More sharing options...
A7Legit Posted February 17, 2016 Share Posted February 17, 2016 If you still have the issue go to Settings > WAN and where it says WAN MAC Address see if it's disabled or not. If it's enabled, sometimes it's blank (happens to mine sometimes after a reboot) and I just disable it. Link to comment Share on other sites More sharing options...
mrhaywood24 Posted February 18, 2016 Share Posted February 18, 2016 Need a solution netduma is stuck on limited access? And I can't access the control panel aka dashboard. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted February 19, 2016 Netduma Staff Share Posted February 19, 2016 On 2/18/2016 at 11:55 PM, mrhaywood24 said: Need a solution netduma is stuck on limited access? And I can't access the control panel aka dashboard. Can you see the Netduma's Wifi been broadcast? Link to comment Share on other sites More sharing options...
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