MannyQ Posted August 7, 2015 Share Posted August 7, 2015 When trying to delete a device no longer on my network , it either states its still active on the network and does not allow me to hit the delete . And for the other device I delete but then after a few seconds reappears. I know i no longer have them on my network as they are my friends tablet and phone. I have tried reset via software and via plug and still getting the issue. When I check the device manager I can see they are not on the network. Any ideas? Link to comment Share on other sites More sharing options...
Zennon Posted August 7, 2015 Share Posted August 7, 2015 You have to turn off the devices then reboot the duma to then delete them. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted August 7, 2015 Netduma Staff Share Posted August 7, 2015 You have to turn off the devices then reboot the duma to then delete them. We've tried that in chat - it doesn't work I should add that there is a feature planned on the ticket system that would probably fix this. http://ticket.netdumasoftware.com/ticket/24 Link to comment Share on other sites More sharing options...
Zennon Posted August 7, 2015 Share Posted August 7, 2015 Strange works for me that way. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted August 7, 2015 Netduma Staff Share Posted August 7, 2015 Strange works for me that way. Yes - it works for me to I thought it might be a problem with his router which is why I suggested to either make a thread or maybe try a factory reset Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted August 8, 2015 Share Posted August 8, 2015 I have the same issue strangely enough I can't delete my PC from the devices even though I haven't connected with my PC in forever. After reboots through the settings and pulling the power it won't go away. I don't feel like doing a factory reset again lol Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 11, 2015 Administrators Share Posted August 11, 2015 I have the same issue strangely enough I can't delete my PC from the devices even though I haven't connected with my PC in forever. After reboots through the settings and pulling the power it won't go away. I don't feel like doing a factory reset again lol Thats quite strange, can you try it using another browser or Chrome/Firefox if you're not already using those. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted August 11, 2015 Share Posted August 11, 2015 Thats quite strange, can you try it using another browser or Chrome/Firefox if you're not already using those. I use Firefox on my PC, but I tried in my PS4 browser as well as my iPhone and it said "The device cannot be deleted because it is still active. Please disconnect the device, reset the router then delete the device." even though it said "dormant" no matter how many times I rebooted... I did use my PC to access it via WAN but I always did that before and it was never listed as a device. Factory reset did fix it though. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 11, 2015 Administrators Share Posted August 11, 2015 I use Firefox on my PC, but I tried in my PS4 browser as well as my iPhone and it said "The device cannot be deleted because it is still active. Please disconnect the device, reset the router then delete the device." even though it said "dormant" no matter how many times I rebooted... I did use my PC to access it via WAN but I always did that before and it was never listed as a device. Factory reset did fix it though. Okay thats odd, should have been deletable after a reboot, good to know a reset fixed it though Link to comment Share on other sites More sharing options...
MannyQ Posted November 10, 2015 Author Share Posted November 10, 2015 HI I have tried in IE and Chrome and still no joy. Thing is I dont even know what these devices are as it is just adding hundreds and I dont have that many devices at home I have around 15 Max. CrossyEu remote onto my box and saw all the connections Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 10, 2015 Netduma Staff Share Posted November 10, 2015 HI I have tried in IE and Chrome and still no joy. Thing is I dont even know what these devices are as it is just adding hundreds and I dont have that many devices at home I have around 15 Max. CrossyEu remote onto my box and saw all the connections Yeah, I did. And when he says a hundred, there literally was a hundred (no joke) un-named devices on the network - all inactive. Pressing the delete button didn't do anything. Had a look at the chrome console, and the POST request sent when the button was pressed was still pending after 3 mins. He did factory reset which removed the devices but they must have come back. Just posting this as some more info. Problem seams to be 1) Loads of random devices, 2) not being able to delete any of them Link to comment Share on other sites More sharing options...
lthoma1989 Posted November 10, 2015 Share Posted November 10, 2015 Same is happening to me Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 10, 2015 Netduma Staff Share Posted November 10, 2015 Same is happening to me How many devices are you getting? Could you take a screen shot? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 11, 2015 Administrators Share Posted November 11, 2015 Does rebooting from settings > miscellaneous allow the devices to be deleted? Link to comment Share on other sites More sharing options...
MannyQ Posted November 11, 2015 Author Share Posted November 11, 2015 Does rebooting from settings > miscellaneous allow the devices to be deleted? Link to comment Share on other sites More sharing options...
MannyQ Posted November 11, 2015 Author Share Posted November 11, 2015 Hi it did allow me after I reboored but they keep coming back Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 11, 2015 Administrators Share Posted November 11, 2015 Okay very interesting, PM me and we can set up a 1 on 1 Link to comment Share on other sites More sharing options...
major masingil Posted March 31, 2016 Share Posted March 31, 2016 HI I have tried in IE and Chrome and still no joy. Thing is I dont even know what these devices are as it is just adding hundreds and I dont have that many devices at home I have around 15 Max. CrossyEu remote onto my box and saw all the connections MannyQ, Are you still having the issue with all the unnamed devices? If so I'm wondering what types of things are connected to your network? Is there anything that disconnects and gets reset a lot? I'm wondering if reserving the IP on DHCP lease section of the settings would stop the mystery devices from appearing. Or is your house actually a hotel with many guests every week?? haha. Link to comment Share on other sites More sharing options...
MannyQ Posted March 31, 2016 Author Share Posted March 31, 2016 Yep still having same issue. When i look at the mac address for these unnamed devices they are different so not one device connecting disconnecting. House feels like a hotel sometimes lol but not that many visitors for the amount of devices .strange thing is that it could stop all of a sudden then nothing for weeks then starts again for no reason. Not sure if reserving ip will help as these unnamed devices are not getting an ip allocated. There are so many devices that i cant adjust the congestion control as you can see by the screen shot i sent in the 1 to 1 request. i have blocked the devices and not deleted as i wanted the support to see what i mean by 100's of devices. What would be useful for your future upgrades is that if you block a device it should not show on the congestion control Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted March 31, 2016 Netduma Staff Share Posted March 31, 2016 Yep still having same issue. When i look at the mac address for these unnamed devices they are different so not one device connecting disconnecting. House feels like a hotel sometimes lol but not that many visitors for the amount of devices .strange thing is that it could stop all of a sudden then nothing for weeks then starts again for no reason. Not sure if reserving ip will help as these unnamed devices are not getting an ip allocated. There are so many devices that i cant adjust the congestion control as you can see by the screen shot i sent in the 1 to 1 request. i have blocked the devices and not deleted as i wanted the support to see what i mean by 100's of devices. What would be useful for your future upgrades is that if you block a device it should not show on the congestion control Are you sure it couldn't be a virus on one of your devices? Maybe run an antivirus on all your devices and try changing your Wiif password just in case. Link to comment Share on other sites More sharing options...
MannyQ Posted March 31, 2016 Author Share Posted March 31, 2016 I am absolutely sure this isn't a virus, only pcs connected are a work laptop and two personal ones which have bit defender running and are regularly run, all smart phones and tablets also have anti virus and again run regularly. yep only 2 weeks ago i changed the wifi password. This has been occurring since i got the netduma. When i was just using my super hub i did not see this happening Link to comment Share on other sites More sharing options...
major masingil Posted March 31, 2016 Share Posted March 31, 2016 Yep still having same issue. When i look at the mac address for these unnamed devices they are different so not one device connecting disconnecting. House feels like a hotel sometimes lol but not that many visitors for the amount of devices .strange thing is that it could stop all of a sudden then nothing for weeks then starts again for no reason. Not sure if reserving ip will help as these unnamed devices are not getting an ip allocated. There are so many devices that i cant adjust the congestion control as you can see by the screen shot i sent in the 1 to 1 request. i have blocked the devices and not deleted as i wanted the support to see what i mean by 100's of devices. What would be useful for your future upgrades is that if you block a device it should not show on the congestion control That is some crazy stuff there Manny. You're part of a bot net or something. Link to comment Share on other sites More sharing options...
MannyQ Posted April 1, 2016 Author Share Posted April 1, 2016 No bot net or virus on my pc. anyone going to look at this? Link to comment Share on other sites More sharing options...
sidestep6 Posted April 1, 2016 Share Posted April 1, 2016 yo, I have the same problem with an old dormant device that was wired. it will let me delete it but if I reset the power on the router it will bring it back. wireless was always disabled and enable cookies is checked. Link to comment Share on other sites More sharing options...
MannyQ Posted April 1, 2016 Author Share Posted April 1, 2016 The issue is this isn't just one device as when looking at the mac addresses they are different Link to comment Share on other sites More sharing options...
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