Timelines?

[Jinxer85]

What kind of timeline are we looking for on ping stabilizer/ internet speed testing working properly? I recently bought the R3 and after have noticed there are significant QOL problems. Working around things that are supposed to be features and completely ignoring the fact these are supposed to be features is not a viable solution considering they defined why I bought the router in the first place. If half of the features you're basing sales off of don't work, then your product is significantly overpriced at current state.

[DanologyUK]

1 hour ago, Jinxer85 said:

What kind of timeline are we looking for on ping stabilizer/ internet speed testing working properly? I recently bought the R3 and after have noticed there are significant QOL problems. Working around things that are supposed to be features and completely ignoring the fact these are supposed to be features is not a viable solution considering they defined why I bought the router in the first place. If half of the features you're basing sales off of don't work, then your product is significantly overpriced at current state.

Take a look at all the other posts that have asked the same question and it might help you to set expectations. Basically there is no date of when they are going to fix it. They advise it is "coming". 

[Jinxer85]

I’ve seen the other posts. They are marked roughly 3 months old. Meaning they’ve dealt with these short coming for extended time. Personally, it feels unacceptable as a fresh purchase to go to a forum to find answers about issues and them to have not been addressed in a timely manner. The post was made because the same issues are plaguing today that people have dealt with and come to accept as normal. Take it for what it is, we shouldn’t be trying to silence each other and pointing to old posts where things weren’t fixed and don’t give information of when/how to fix things. Maybe you’ll hold on to yours and hope for the best in the year to come but personally if I get the same answer you gave from an admin/dev, I’ll be refunding/returning. A defunct product is just that.  

[DanologyUK]

21 minutes ago, Jinxer85 said:

I’ve seen the other posts. They are marked roughly 3 months old. Meaning they’ve dealt with these short coming for extended time. Personally, it feels unacceptable as a fresh purchase to go to a forum to find answers about issues and them to have not been addressed in a timely manner. The post was made because the same issues are plaguing today that people have dealt with and come to accept as normal. Take it for what it is, we shouldn’t be trying to silence each other and pointing to old posts where things weren’t fixed and don’t give information of when/how to fix things. Maybe you’ll hold on to yours and hope for the best in the year to come but personally if I get the same answer you gave from an admin/dev, I’ll be refunding/returning. A defunct product is just that.  

There are posts on the 1st page asking when an update is coming but yes i totally agree with you. Fraser has already responded to multiple posts asking when the update is coming to advise "it's being worked on and will be coming soon". They wont give out dates. 

[Netduma Fraser]

I can't provide any ETA on updates, we provided quite a few updates since launch and the last on the last day of January but in some ways we prioritized speed as that's what people wanted, however that then introduced other issues. So now we're taking more time to be thorough and address the main issues people have reported without adding more issues. I realize that might be frustrating but in terms of making it a better product I think that is what needs to be done. 

[rvndo]

1 hour ago, Netduma Fraser said:

I can't provide any ETA on updates, we provided quite a few updates since launch and the last on the last day of January but in some ways we prioritized speed as that's what people wanted, however that then introduced other issues. So now we're taking more time to be thorough and address the main issues people have reported without adding more issues. I realize that might be frustrating but in terms of making it a better product I think that is what needs to be done. 

"Making it a better product".  Those are his exact words Jinxer85..... and that same thing has been said since it's painful launch, but never a clear admission that it is not what was advertised.  You may well want to send it back as it will only let you down.  Just read the posts.  So many of us are stuck with this piece of tech that doesn't do anything as advertised and has vastly different results for each user.  I am stuck with it as I kept it way past the point of sending it back.  It sounds like YOU DON"T HAVE BE stuck with it.

[Jinxer85]

2 minutes ago, rvndo said:

"Making it a better product".  Those are his exact words Jinxer85..... and that same thing has been said since it's painful launch, but never a clear admission that it is not what was advertised.  You may well want to send it back as it will only let you down.  Just read the posts.  So many of us are stuck with this piece of tech that doesn't do anything as advertised and has vastly different results for each user.  I am stuck with it as I kept it way past the point of sending it back.  It sounds like YOU DON"T HAVE BE stuck with it.

Sadly, they have great ideas for a product, though they seem poorly implemented. I believe I'll take this advice and send it back as I don't believe in crossing my fingers in hope that things get better. Sorry you're stuck with it. I bought this because I bought the xr1000 and like it albeit that thing has it's fair share of bugs but overall had a decent experience with it and a better experience with it. Thought this would be better. Watched YT review of the changes and bought it as it's their own product. I also read the ng routers weren't privy to updating anymore so. thanks for your input!

[TG3NOC1D3]

2 minutes ago, Jinxer85 said:

Sadly, they have great ideas for a product, though they seem poorly implemented. I believe I'll take this advice and send it back as I don't believe in crossing my fingers in hope that things get better. Sorry you're stuck with it. I bought this because I bought the xr1000 and like it albeit that thing has it's fair share of bugs but overall had a decent experience with it and a better experience with it. Thought this would be better. Watched YT review of the changes and bought it as it's their own product. I also read the ng routers weren't privy to updating anymore so. thanks for your input!

Grab a UDM Pro and then just setup your XR1000 to run as just a geo-filter and Wi-Fi. The UDM-Pro has amazing SQM and gives me crispy hits all day long most of the time unless servers are trash lol.

[Jinxer85]

14 minutes ago, TG3NOC1D3 said:

Grab a UDM Pro and then just setup your XR1000 to run as just a geo-filter and Wi-Fi. The UDM-Pro has amazing SQM and gives me crispy hits all day long most of the time unless servers are trash lol.

That's a rack mount isn't it?

[TG3NOC1D3]

40 minutes ago, Jinxer85 said:

That's a rack mount isn't it?

It is rack mountable but it can also be tabletop, I have mine sitting on my desk with my automation equipment. Eventually I'll rack it but that will be much further down the road. 

[Zli]

19 hours ago, Jinxer85 said:

What kind of timeline are we looking for on ping stabilizer/ internet speed testing working properly? I recently bought the R3 and after have noticed there are significant QOL problems. Working around things that are supposed to be features and completely ignoring the fact these are supposed to be features is not a viable solution considering they defined why I bought the router in the first place. If half of the features you're basing sales off of don't work, then your product is significantly overpriced at current state.

 

17 hours ago, Jinxer85 said:

I’ve seen the other posts. They are marked roughly 3 months old. Meaning they’ve dealt with these short coming for extended time. Personally, it feels unacceptable as a fresh purchase to go to a forum to find answers about issues and them to have not been addressed in a timely manner. The post was made because the same issues are plaguing today that people have dealt with and come to accept as normal. Take it for what it is, we shouldn’t be trying to silence each other and pointing to old posts where things weren’t fixed and don’t give information of when/how to fix things. Maybe you’ll hold on to yours and hope for the best in the year to come but personally if I get the same answer you gave from an admin/dev, I’ll be refunding/returning. A defunct product is just that.  

I'm not writing to defend anyone here, I just want us to look at things a little realistically. What the guys from the Netdum team do is not easy at all, if it was easy everyone would do the same thing. I think they are still special. Why don't other companies do these things like what Netduma team does?? because it is not easy. These guys had an idea, courage and they should be supported and encouraged to continue doing their work. This is a very complicated thing and it just takes time to connect everything and make it right. Let's all be patient and wait for time to show some things. maybe R3 has small mistakes, but we should all agree with such mistakes that there is no better router than Netduma R3 on the market.

[Fuzy]

It's not easy to do it case by case, each one has a different configuration (ISP, speed, peripherals) and the "problems" that result from this. You must keep in mind that you have not "invested" in a product/software with planned obsolescence, but in a product in constant development, listening to its users. The Netduma team through Fraser on this forum analyzes and is very attentive to everyone's requirements. We must consider ourselves lucky to have the opportunity to have a real dialogue and to be able to explain the problems encountered. Debugging is an important part after the public release of a product!

The more Logs you provide with the details of your configuration/setup, the easier it will be for the team to reproduce the problems you encounter! 😉

[Luis Gomes]

2 hours ago, Fuzy said:

It's not easy to do it case by case, each one has a different configuration (ISP, speed, peripherals) and the "problems" that result from this. You must keep in mind that you have not "invested" in a product/software with planned obsolescence, but in a product in constant development, listening to its users. The Netduma team through Fraser on this forum analyzes and is very attentive to everyone's requirements. We must consider ourselves lucky to have the opportunity to have a real dialogue and to be able to explain the problems encountered. Debugging is an important part after the public release of a product!

The more Logs you provide with the details of your configuration/setup, the easier it will be for the team to reproduce the problems you encounter! 😉

Exactly!

That’s exactly why I also say there should be an easier way to provide logs, mislocated servers, to do backups etc etc

The amount of time spent doing factory resets could be used to provide more feedback instead of just feeling frustrated about a particular issue you found. This can be a great way for the team to focus on updates instead of troubleshooting too

[DanologyUK]

6 hours ago, Fuzy said:

It's not easy to do it case by case, each one has a different configuration (ISP, speed, peripherals) and the "problems" that result from this. You must keep in mind that you have not "invested" in a product/software with planned obsolescence, but in a product in constant development, listening to its users. The Netduma team through Fraser on this forum analyzes and is very attentive to everyone's requirements. We must consider ourselves lucky to have the opportunity to have a real dialogue and to be able to explain the problems encountered. Debugging is an important part after the public release of a product!

The more Logs you provide with the details of your configuration/setup, the easier it will be for the team to reproduce the problems you encounter! 😉

A lot of the "issues" posted on here, are not because of different ISPs though. A lot of the issues are down to the base software on the router not functioning. Look at the DHCP issues listed. This is basic function of even a $30 router but yet Netduma cant get this right so why should be trust them to fix all the other functions not working correctly?

This router was released way too early with way too many bugs that their QC team either haven't spotted or simply ignored so they could release the router before Christmas. 

I totally get if their own "Netduma" functions need tweaks but the faults you can see all over the forums are more than this. 

I know Netduma want to take their time to fix all of these issues but answer this... why didnt they take their time to test and discover these issues and then fix these issues before releasing this? No where on the purchasing screen did it advise all of the current consumers of the R3 will be beta testing the router for them, having to provide logs for them, having to switch off functions for the router to work. 

[cljackhammer]

The other issue is the lack of transparency. Netduma as a company really did a poor job on the launch of this product. To this day no one on the Netduma leadership team has acknowledged the issues. Fraser takes care of it on these forums. It’s as if in their mind this is Ok. The R3 video’s hype’s this product to a huge extent. The company spent more effort on the video’s then the product itself. The R2 launch was much more successful.

[Fuzy]

Repeat that you are a beta tester... I assure you this is not the case, as well as talk about poor communication regarding transparency, either!

There is a very active beta tester team, which scrutinizes the slightest malfunction and looks for workarounds to help on the forum.

I am not a statistician but we are at 80% satisfaction, all the problems mentioned on the forum are known, analyzed, tested and removed from the final equation. Between us, there are very few of them considering the engineering and development of applications implemented on DumaOS 4 for you. There remains 5% unknown and 15% case by case... (if you have logs to provide concerning problems encountered that would help for the remaining 20%?)

A basic router remains a basic router (just a gateway to the Internet with local management)... You have to compare like with like!

Rome wasn't built in a day...

[DanologyUK]

3 hours ago, Fuzy said:

Repeat that you are a beta tester... I assure you this is not the case, as well as talk about poor communication regarding transparency, either!

There is a very active beta tester team, which scrutinizes the slightest malfunction and looks for workarounds to help on the forum.

I am not a statistician but we are at 80% satisfaction, all the problems mentioned on the forum are known, analyzed, tested and removed from the final equation. Between us, there are very few of them considering the engineering and development of applications implemented on DumaOS 4 for you. There remains 5% unknown and 15% case by case... (if you have logs to provide concerning problems encountered that would help for the remaining 20%?)

A basic router remains a basic router (just a gateway to the Internet with local management)... You have to compare like with like!

Rome wasn't built in a day...

I can tell you a Mod with that "Company style" response. 

Beta Tester: - How are we NOT beta testers??.... Just look at the forum. It's full of faults being raised to Netduma and basic faults too! Why couldnt your "Active beta tester team" spot the majority of them?! You are clearly blind to it. 

You mention that "all problems mentioned on the forum are known". So basically you have admitted that the router is very broken and was released early?! Thanks for confirming that. 

Yes basic router functions are broken like the local management function AKA DHCP and even loading the router GUI. I have just compared like for like. 

Please stop trying to defend the faults as you won't win against all the clear evidence on the forum. 

[Fuzy]

Do you encounter any other problems, please attach your logs!

[Jinxer85]

On 3/17/2024 at 8:34 AM, Fuzy said:

Do you encounter any other problems, please attach your logs!

Logs? The logs don't show any errors. The apps fail to load altogether and have a pop up with syntax error or invalid query. Uploading logs of me connecting to my router and ddos attacks aren't going to be fruitful for a fix. So it would be a waste of time and resources to upload them. Thanks for your input but these problems are much deeper than that. Things are fundamentally not working to the point that the router doesn't even know things aren't working/loading.

Personally I feel like they should work on one thing and get it working. Send out a patch and then attempt to fix the next thing. Seems like they work on everything and nothing seems to get fixed. 

[Netduma Fraser]

The logs show the backend processes and what is happening, it may not appear as an error necessarily or look like anything is wrong to you but would mean something to the devs. Always worth posting them just in case.

[Megatf]

On 3/16/2024 at 10:44 PM, Fuzy said:

Repeat that you are a beta tester... I assure you this is not the case, as well as talk about poor communication regarding transparency, either!

There is a very active beta tester team, which scrutinizes the slightest malfunction and looks for workarounds to help on the forum.

I am not a statistician but we are at 80% satisfaction, all the problems mentioned on the forum are known, analyzed, tested and removed from the final equation. Between us, there are very few of them considering the engineering and development of applications implemented on DumaOS 4 for you. There remains 5% unknown and 15% case by case... (if you have logs to provide concerning problems encountered that would help for the remaining 20%?)

A basic router remains a basic router (just a gateway to the Internet with local management)... You have to compare like with like!

Rome wasn't built in a day...

Nobody was asking for Rome to be built in a day.  But nobody here invested into a prototype kickstarter product, we invested on a company website for a piece of household equipment akin to a TELEVISION advertised as having new WORKING FEATURES.  It was not even mentioned that features are in development, issues were ongoing, problems needed to be worked out and patience needed to be had while the team launches with a list of these known problems you say the FW testing team has identified.  By all accounts we had LowPingKing on Youtube advertising the perfection of the R3, no mention of issues or problems prior to release.

Imagine you buy a brand new TV, and aside from it displaying video, the majority of the other smart TV functions that was advertised do not work correctly, would this be okay?  How would you feel if you were told, "Hey, the issues were identified before launch but we are working on it, Rome wasnt built in a day, attach logs of your TV errors."

These issues are BASIC and easy to identify, and pretty uniform across most users impacting EVERY primary feature advertised for the Netduma.  So it is one or more of three things: The FW testing team did not report issues, they were not technically astute enough to find them or realize they were problems, or Netduma ignored the entire FW team and went for the cash grab anyway.

Every week I come in here once to see if there is a real resolution, every week I am disappointed.  Frazer is clearly just taking the face punches and I feel for him because it's not his fault but he has to answer for a lack of transparency, and clear incompetence and/or greed.  
 

See ya next week

[Megatf]

To add, the Netduma website continues to falsely advertise the features, performance, and ongoing development.  Not to mention the hardware restarts.

The second Netduma identified that they needed to take time to "fix the R3" and take adequate time to address all issues the sale of the R3 should have stopped or the page should have been updated to reflect this fact.  
 

As we can all see, new users are buying the router and coming to the forums with no ETA or timeline when their router will work correctly having purchased it over 3 months after launch.

[Jinxer85]

43 minutes ago, Netduma Fraser said:

The logs show the backend processes and what is happening, it may not appear as an error necessarily or look like anything is wrong to you but would mean something to the devs. Always worth posting them just in case.

The logs aren’t showing anything but dos ack and snmp along with my logging into router. Is there another log I’m unaware of? If not then there’s nothing of importance there.

[Od1n]

I remember when ping-stabilizer got teased by the Netduma Dev-Lead Ian in 2017 or 2018 by showing lab results he got with it. Back then it was said to be an R1 feature called "anti-jitter". 7 years later and it's still not out yet, or let's say fully functional... 😅