So where’s the update then?

[rvndo]

1 minute ago, BadBill_UK said:

I have factory reset the router probably 1000 times by now and reinstalled fresh. Tried loads of different configurations. I was one of first to get router so been through .16 - .23 firmware. Notice how I am not getting a reply from admins 🤔 makes you think they can’t find what’s causing problems. Maybe it’s a hardware problem! 

Possible.  at this point most anything is possible.  I can say however that I am getting satisfactory results at this point.  I did turn on the addblocker for a day and had never used an addblock before of any kind.  If I remember correctly it is off by default and may well be the one component that is breaking this whole thing.  I have had few problems since I turned that💩back off.   I hypothesize that if they gave up completely on that one feature and focus on the gaming aspect that we bought this router for........ it would be increadible!!!  I'll bet that if you asked every single person who bought the router if they even considered the addblocker feature when considering purchasing the router...... NO ONE would have said that it was a consideration.

HEY DEVELOPERS!!!!!!  CAN I GET A BUILD WHERE THERE IS NOT AN ADDBLOCKER EVEN INCLUDED IN IT?????!?!?!?!   I HAVE NO INTEREST IN IT AND ONLY WANT THE GAMING FORWARD FEATURES.  

AND to NET DUMA I say, you sold me a gaming router on the advertisement that it would improve gaming.  Stop wasting precious time trying to block adds.  STOP IT!!!!!

[rvndo]

😁

 

[TG3NOC1D3]

1 hour ago, rvndo said:

Possible.  at this point most anything is possible.  I can say however that I am getting satisfactory results at this point.  I did turn on the addblocker for a day and had never used an addblock before of any kind.  If I remember correctly it is off by default and may well be the one component that is breaking this whole thing.  I have had few problems since I turned that💩back off.   I hypothesize that if they gave up completely on that one feature and focus on the gaming aspect that we bought this router for........ it would be increadible!!!  I'll bet that if you asked every single person who bought the router if they even considered the addblocker feature when considering purchasing the router...... NO ONE would have said that it was a consideration.

HEY DEVELOPERS!!!!!!  CAN I GET A BUILD WHERE THERE IS NOT AN ADDBLOCKER EVEN INCLUDED IN IT?????!?!?!?!   I HAVE NO INTEREST IN IT AND ONLY WANT THE GAMING FORWARD FEATURES.  

AND to NET DUMA I say, you sold me a gaming router on the advertisement that it would improve gaming.  Stop wasting precious time trying to block adds.  STOP IT!!!!!

They never said Ad-Blocker was breaking the router, I implore you to go do some research on what he said before you and all the others on here keep spreading a lie. There was a BLOCKER that would have kept the update from applying and in that case potentially causing the router to break. They have said the update is on schedule to drop this week, probably tomorrow if not this afternoon. They said this week, I have faith they ironed out the issues, worst case, early next week. Also, per forum rules, typing in all caps is considered shouting and I hope they ding you on that since you are acting like a child in a forum. I get it, we all have bad days, but calm down. No one is going to make you a special firmware just because you don't want that feature. Turn it off, it really is that simple.

[TG3NOC1D3]

6 hours ago, Mobel said:

What is the frustration about the upcoming firmware update with everybody 🤷‍♂️

Be glad that you guys have a team that is informing you guys about approximately when the update is coming, other company's won't even discuss when or how long it will take for the next update.

Dude tell me about it, they caught a pretty serious issue and people are mad? They would have been screaming in here about "Netduma broke my router! I demand a fix today!" I'm happy to wait, the router has some small bugs but they aren't always there and I have had no uptime issues. Some of these people need to learn patience, they weren't here during the old days when firmware releases were few and far between lol. I'd rather have a polished firmware than a half arsed build that requires even more work because it introduced bigger issues.

[WWWWWWWWW]

@TG3NOC1D3200+ quid and you expect people to be patient is funny

[SamT98]

2 hours ago, rvndo said:

Possible.  at this point most anything is possible.  I can say however that I am getting satisfactory results at this point.  I did turn on the addblocker for a day and had never used an addblock before of any kind.  If I remember correctly it is off by default and may well be the one component that is breaking this whole thing.  I have had few problems since I turned that💩back off.   I hypothesize that if they gave up completely on that one feature and focus on the gaming aspect that we bought this router for........ it would be increadible!!!  I'll bet that if you asked every single person who bought the router if they even considered the addblocker feature when considering purchasing the router...... NO ONE would have said that it was a consideration.

HEY DEVELOPERS!!!!!!  CAN I GET A BUILD WHERE THERE IS NOT AN ADDBLOCKER EVEN INCLUDED IN IT?????!?!?!?!   I HAVE NO INTEREST IN IT AND ONLY WANT THE GAMING FORWARD FEATURES.  

AND to NET DUMA I say, you sold me a gaming router on the advertisement that it would improve gaming.  Stop wasting precious time trying to block adds.  STOP IT!!!!!

Do you really think it’s this simple. There’s a reason why the admins are not replying to these topics. It’s way more complicated and wouldn’t put it past them all scratching their heads asking wtf is wrong 😂😂

[TG3NOC1D3]

18 minutes ago, WWWWWWWWW said:

@TG3NOC1D3200+ quid and you expect people to be patient is funny

Yes, I am dead serious. The router works, majority of people who are having issues I truthfully don't believe them. It's all complaints and zero attempts to actually troubleshoot with the team. That is a massive them problem, not a Netduma one. Half of you are using equipment from ISP's that you don't understand how to properly bypass and send the IP and turn off routing on the ISP unit. Being impatient and demanding new firmware when the one they wanted to release would potentially harm the routers? That is funny to me, probably because you'd then have to ship it back for a replacement unit and be out a router in the mean time.

[darth_revan45]

Agreed, I think there is a lot of user error and use of ISP equipment. Even when you mess with settings of ISP given hardware you will come to find out that your changes really didn't do much or anything. Because even though you're allowed to toggle it doesn't mean that it did what it was supposed to. Ever since I bought my own equipment that's modem and a router I have had almost no issues.

[TG3NOC1D3]

9 minutes ago, darth_revan45 said:

Agreed, I think there is a lot of user error and use of ISP equipment. Even when you mess with settings of ISP given hardware you will come to find out that your changes really didn't do much or anything. Because even though you're allowed to toggle it doesn't mean that it did what it was supposed to. Ever since I bought my own equipment that's modem and a router I have had almost no issues.

I'm lucky enough to have a dumb ONT Modem for my fiber provider and that links into my UDM Pro for VPN needs currently and then I hang everything else off the R3 that hangs off the UDM. I've had minimal issues and I'm looking forward to testing the new firmware this weekend.

[WWWWWWWWW]

39 minutes ago, TG3NOC1D3 said:

Yes, I am dead serious. The router works, majority of people who are having issues I truthfully don't believe them. It's all complaints and zero attempts to actually troubleshoot with the team. That is a massive them problem, not a Netduma one. Half of you are using equipment from ISP's that you don't understand how to properly bypass and send the IP and turn off routing on the ISP unit. Being impatient and demanding new firmware when the one they wanted to release would potentially harm the routers? That is funny to me, probably because you'd then have to ship it back for a replacement unit and be out a router in the mean time.

Preventing the ISP from accessing the router is almost certainly a violation of the terms for most ISP'S so you do that at your own risk though certainly the safest method is using Virtual Private Network (VPN) to encrypt your internet traffic and add an extra layer of privacy.

No product is immune to issues or wear and tear. That is why Instruction manuals often include sections dedicated to troubleshooting common problems and providing maintenance tips. This proactive approach equips users with the knowledge to identify and address issues promptly, extending the lifespan of the product and minimizing disruptions to its functionality however there no such thing on the manual every user has different networks and there should be a specific guide to identify there networks if were going to talk about unknowledgeable individuals and not just plug and play.

I'd agree with you however if you paid a premium for product and you had to be the beta tester for it what does that make you? 

 

[cljackhammer]

Look guys, let’s be honest here. Duma OS is complex animal. Netduma has struggled with firmware across the board. Sometimes it takes a year to receive an update. For example, look at the R2 beta. It appears the that the beta has been abandoned all together. I can understand why long standing Netduma customers might be frustrated,

[TG3NOC1D3]

12 minutes ago, WWWWWWWWW said:

Preventing the ISP from accessing the router is almost certainly a violation of the terms for most ISP'S so you do that at your own risk though certainly the safest method is using Virtual Private Network (VPN) to encrypt your internet traffic and add an extra layer of privacy.

No product is immune to issues or wear and tear. That is why Instruction manuals often include sections dedicated to troubleshooting common problems and providing maintenance tips. This proactive approach equips users with the knowledge to identify and address issues promptly, extending the lifespan of the product and minimizing disruptions to its functionality however there no such thing on the manual every user has different networks and there should be a specific guide to identify there networks if were going to talk about unknowledgeable individuals and not just plug and play.

I'd agree with you however if you paid a premium for product and you had to be the beta tester for it what does that make you? 

 

Who said anything about not letting the ISP access the router? My ISP just needs to see light levels to the ONT, after that, they don't care what equipment I choose to route with. What you just posted looks like some ChatGPT spewed answer to a question lol. The Netduma R3 is literally plug and play with a setup wizard, majority of you should call your ISP and ask them to set your gateway (the modem/router.wifi) unit to bridge mode so the public IP is passed to the R3 and all routing functions are shut off so the R3 can do it's job as a router. Routers are used to talk to other routers outside of your network, that is their function. Switches talk at layer 2, routers layer 3. There are nuances in networks, yes, but you should learn about networks if you want to understand how your network should function.

We got a discount, that comes with the growing pains and extra money to pay their team for R&D to make better firmware. You take a risk when you buy anything brand new out the gate, it's why I never buy a new phone that hasn't been on the market for at least 6 months. Otherwise yes, you are beta testing a brand new device, just like you are with the R3. How is that a surprise to you?

 

Edit: Technically your router is a end device, you could just use a modem but I am speaking from a enterprise level where the router is typically a core device, either way, I digress.

[Fuzy]

... @WWWWWWWWW It seems to me that you are familiar with the forum, if you want to cause trouble or anything else please use your account (nice guy).

[SamT98]

28 minutes ago, cljackhammer said:

Look guys, let’s be honest here. Duma OS is complex animal. Netduma has struggled with firmware across the board. Sometimes it takes a year to receive an update. For example, look at the R2 beta. It appears the that the beta has been abandoned all together. I can understand why long standing Netduma customers might be frustrated,

Precisely my point. I’ve bought all their kit and always say to myself this one will be the one. 1 was disappointing but in the end 1 half years later it worked perfectly after messing about with updates and that. R2 never worked correctly with the geo filter side of things but did fix my bufferbloat issues causing input delay so there were positive and negatives with the R2. R3 is just a shambles and I definitely expected not to be up to scratch straight away as I understand that issues come up that don’t come up through hours of testing pre launch but I did expect everything to work like the geo filter, ping assist, upnp, ad blocker etc you expect these simple things to work when a product it released. It’s like buying a new car but the electronic don’t work like radio and stuff till a later update 😂. It really is a farce. 

[WWWWWWWWW]

24 minutes ago, TG3NOC1D3 said:

Who said anything about not letting the ISP access the router? My ISP just needs to see light levels to the ONT, after that, they don't care what equipment I choose to route with. What you just posted looks like some ChatGPT spewed answer to a question lol. The Netduma R3 is literally plug and play with a setup wizard, majority of you should call your ISP and ask them to set your gateway (the modem/router.wifi) unit to bridge mode so the public IP is passed to the R3 and all routing functions are shut off so the R3 can do it's job as a router. Routers are used to talk to other routers outside of your network, that is their function. Switches talk at layer 2, routers layer 3. There are nuances in networks, yes, but you should learn about networks if you want to understand how your network should function.

We got a discount, that comes with the growing pains and extra money to pay their team for R&D to make better firmware. You take a risk when you buy anything brand new out the gate, it's why I never buy a new phone that hasn't been on the market for at least 6 months. Otherwise yes, you are beta testing a brand new device, just like you are with the R3. How is that a surprise to you?

 

Edit: Technically your router is a end device, you could just use a modem but I am speaking from a enterprise level where the router is typically a core device, either way, I digress.

I agree nonetheless you shouldn't be surprised that users are mad do to bugs affecting there experience

31 minutes ago, Fuzy said:

... @WWWWWWWWW It seems to me that you are familiar with the forum, if you want to cause trouble or anything else please use your account (nice guy).

Familiar? Wouldn't say that however I understand social media platforms very well

[darth_revan45]

1 hour ago, TG3NOC1D3 said:

Yes, I am dead serious. The router works, majority of people who are having issues I truthfully don't believe them. It's all complaints and zero attempts to actually troubleshoot with the team. That is a massive them problem, not a Netduma one. Half of you are using equipment from ISP's that you don't understand how to properly bypass and send the IP and turn off routing on the ISP unit. Being impatient and demanding new firmware when the one they wanted to release would potentially harm the routers? That is funny to me, probably because you'd then have to ship it back for a replacement unit and be out a router in the mean time.

 

1 hour ago, WWWWWWWWW said:

Preventing the ISP from accessing the router is almost certainly a violation of the terms for most ISP'S so you do that at your own risk though certainly the safest method is using Virtual Private Network (VPN) to encrypt your internet traffic and add an extra layer of privacy.

No product is immune to issues or wear and tear. That is why Instruction manuals often include sections dedicated to troubleshooting common problems and providing maintenance tips. This proactive approach equips users with the knowledge to identify and address issues promptly, extending the lifespan of the product and minimizing disruptions to its functionality however there no such thing on the manual every user has different networks and there should be a specific guide to identify there networks if were going to talk about unknowledgeable individuals and not just plug and play.

I'd agree with you however if you paid a premium for product and you had to be the beta tester for it what does that make you? 

 

He didn't say anything about not allowing the ISP to have access to the router unless I missed that. He is saying the modem/router given by the ISP needs to function as just a modem then connected to the R3. The R3 should handle all of the routing, or you will run into issues. 

[BadBill_UK]

So if your lucky enough to have your r3 stable then screw everyone else that’s having disconnect issues or whatever and say I am happy to wait ! That’s so selfish! And to start implying users don’t understand how routers work again how demeaning to others ! I personally am a certified network engineer with 20+ years experience. I understand what the hold up. God some people ! 

[WWWWWWWWW]

59 minutes ago, darth_revan45 said:

 

He didn't say anything about not allowing the ISP to have access to the router unless I missed that. He is saying the modem/router given by the ISP needs to function as just a modem then connected to the R3. The R3 should handle all of the routing, or you will run into issues. 

He did say turn off the routing to the ISP so if it a misunderstanding it is what it is am going to leave this topic as it is I just want to get a fix as soon as possible.

[darth_revan45]

12 minutes ago, WWWWWWWWW said:

He did say turn off the routing to the ISP so if it a misunderstanding it is what it is am going to leave this topic as it is I just want to get a fix as soon as possible.

He was saying what I had said in my last response. You need to make the ISP given modem/router not handle routing. Your either going to put it in bridge mode or some units say modem mode. You aren't doing anything against policy or preventing the ISP from anything. You could also put the R3 in the dmz of said device. 

[Spazz]

17 hours ago, TG3NOC1D3 said:

Yes, I am dead serious. The router works, majority of people who are having issues I truthfully don't believe them. It's all complaints and zero attempts to actually troubleshoot with the team. That is a massive them problem, not a Netduma one. Half of you are using equipment from ISP's that you don't understand how to properly bypass and send the IP and turn off routing on the ISP unit. Being impatient and demanding new firmware when the one they wanted to release would potentially harm the routers? That is funny to me, probably because you'd then have to ship it back for a replacement unit and be out a router in the mean time.

Mine didn't work properly out of the box. Literally zero configurations and I had poor wifi, dropped connections, etc. Tinkering made things no better. Factory resets didn't make things better. I've tried everything I've read on these forums to no avail. Multiple configs with factory resets between, new cables, etc. I've been configuring routers for 20 years. DumaOS is extremely user-friendly to anyone with an ounce of experience navigating router GUIs. There's something broken and it's NOT user error. Otherwise, the complaints wouldn't be so similar and there wouldn't be so many of them. If it was user error, there'd be no need for an update for anything more than security fixes and everything going on COULD be fixed with just changing some settings around. That's not the case. Just because YOUR issues are non-existent or cause minimal harm to your network to the point that they can mostly be ignored, that does not exclude the possibility that some units could have been shipped with faulty hardware or that the backend software just isn't functioning as expected for the average end-user on all units. The silicon world is finicky in that way. They can press 100K chips and 10% have issues. Of those 10% (10K people), only 2000 have issues that are deemed worth signing up on a forum for. The other 8000 just live with it or replace the unit while random people from the 90K with working units sign up for the same forum to tell the vocal minority they're wrong.

[Stanlee]

Top and bottom. Router revision 3, os revision 4. Both should be at a much better state out the gate. Shouldn’t be restarting the router while spinning in circles and jump over a gate looking north but only on weekend and only on a full moon etc. my r3 works but only as a router most of gaming gimmicks do not. I’ll wait patiently and add I will not be purchasing revision 4 of the router.

[Spazz]

15 minutes ago, Stanlee said:

Top and bottom. Router revision 3, os revision 4. Both should be at a much better state out the gate. Shouldn’t be restarting the router while spinning in circles and jump over a gate looking north but only on weekend and only on a full moon etc. my r3 works but only as a router most of gaming gimmicks do not. I’ll wait patiently and add I will not be purchasing revision 4 of the router.

Mine barely worked as a router when all I did during initial setup was add my wifi network. No QOS, no geofilter, literally nothing else besides wifi. Then, I tried the same with IPv6 disabled. Then, I tried just disabling IPv6 and setting up wifi post-initial setup. Factory resets between. Thing just doesn’t work right and no one here is going to convince me otherwise. 

[Netduma Fraser]

I appreciate everyone is anxious for an update to come out to fix any issues they're having, I would be the same way too honestly. There isn't an issue with Adblocker, I mentioned there were blocker issues, in that there were some issues that blocked the release. Asking everyday what's happening won't get it out faster and you'll get the same answer. I'm chasing updates all the time and pushing to get them out as soon as possible so rest assured you don't need to ask, when it is ready you will know about it one way or another.

[cljackhammer]

@Netduma Fraseris there an option for an extended return policy? I would like to wait , but honestly several core features don’t work with the router. I’m tired of tinkering and would rather game on a stable platform.

[Spazz]

38 minutes ago, Netduma Fraser said:

I appreciate everyone is anxious for an update to come out to fix any issues they're having, I would be the same way too honestly. There isn't an issue with Adblocker, I mentioned there were blocker issues, in that there were some issues that blocked the release. Asking everyday what's happening won't get it out faster and you'll get the same answer. I'm chasing updates all the time and pushing to get them out as soon as possible so rest assured you don't need to ask, when it is ready you will know about it one way or another.

You’re appreciated more than you know, man. I don’t think any of the irritation is directed towards you. You’re just the main face of the forum so it may appear that way. We know you guys are doing all that you can.