WAN port of R2 only be identified as 100m device, speed limited in 100 mbps

[Netduma Liam]

OK thanks, that's good.

I've passed this on to a dev to take a look at and I'll let you know what they find.

[aptiva1128]

May I know if we have any updates about this? Thanks.

[Netduma Fraser]

I'll have to talk to Liam to get an update but in the meantime I would highly recommend you upgrade to the firmware we released yesterday, then once complete factory reset and see if that resolves the issue at all.

https://forum.netduma.com/topic/38047-new-r2-firmware-30394/

[aptiva1128]

Thanks for the news.
Ok, I will do the upgrade test after I back to home, should be tomorrow.

[aptiva1128]

Unfortunately, no luck here, I already upgraded the firmware to be latest, and run factory reset, but still limited in 100 mbps.
Please refer to attached screenshot.

And I actually upgraded our old N66U to be new gt-ac2900, and when it plug into the mode, it could be identified as 1000m device.

So please connect to my router to check again, I currently think it is a WAN port hardware issue here.
(I enabled the "Allow Remote Access to Tech Support" already)

 

[Netduma Fraser]

Thanks for trying, will talk to Liam and see if we can connect on Monday

[Netduma Liam]

On 11/21/2021 at 12:21 PM, aptiva1128 said:

Unfortunately, no luck here, I already upgraded the firmware to be latest, and run factory reset, but still limited in 100 mbps.
Please refer to attached screenshot.

And I actually upgraded our old N66U to be new gt-ac2900, and when it plug into the mode, it could be identified as 1000m device.

So please connect to my router to check again, I currently think it is a WAN port hardware issue here.
(I enabled the "Allow Remote Access to Tech Support" already)

 

Does your connection require PPPoE? If so, could you please run your other ASUS router above the R2 and have it handle PPPoE? Such that your network looks as follows: 

Modem -> ASUS -> R2

After that, check the WAN port speeds on the R2 in device manager again.

[aptiva1128]

Refer to the screenshot:
I did enabled PPPOE_RELAY in my AC2900, so R2 could plugin and PPPOE by R2 it self.
Modem -> ASUS ac2900 -> R2(PPPOE by itself)

 

My previous screehshot, R2 plugin to a hub and get 100mbps. 
In that time I set R2 get ip from N66U
Modem -> ASUS N66U(PPPOE)-> hub> R2(get ip form N66U)

They both get the same result -> 100m bps.

[Netduma Liam]

25 minutes ago, aptiva1128 said:

Refer to the screenshot:
I did enabled PPPOE_RELAY in my AC2900, so R2 could plugin and PPPOE by R2 it self.
Modem -> ASUS ac2900 -> R2(PPPOE by itself)

 

My previous screehshot, R2 plugin to a hub and get 100mbps. 
In that time I set R2 get ip from N66U
Modem -> ASUS N66U(PPPOE)-> hub> R2(get ip form N66U)

They both get the same result -> 100m bps.

OK, thank you for letting me know, let me chat with a dev again and we'll see if there's anything else we can think of on this. I'll get back to you as soon as I can.

[Netduma Liam]

18 hours ago, aptiva1128 said:

Refer to the screenshot:
I did enabled PPPOE_RELAY in my AC2900, so R2 could plugin and PPPOE by R2 it self.
Modem -> ASUS ac2900 -> R2(PPPOE by itself)

 

My previous screehshot, R2 plugin to a hub and get 100mbps. 
In that time I set R2 get ip from N66U
Modem -> ASUS N66U(PPPOE)-> hub> R2(get ip form N66U)

They both get the same result -> 100m bps.

We can't explain it, I think the best thing to do now is to send you a replacement R2. If you can then confirm that's it's running at full speeds, we'll get your old one back so we can take a look at it internally. If you're happy to go ahead with this, please send an email over to [email protected] with your original order number.

[aptiva1128]

Really appreciated the help, actually I do think currently it is working well.
But when I got COD update with around 15GB last week, then the slower speed will be an issue to me.

I had sent the order number to [email protected]
And wait steps to send old one back.
Thank you.

[aptiva1128]

Just receiving the new R2 today, I unboxed it and plug it into modem. (The picture is the timing after unboxing it without any setttings)
Yes, got 1 green and 1 amber!

Then I configured network and did connection test(Upgrade it to be 3.0.394), its value is correct and expected. (I got 500/250 mbps network)
Thanks for the help.
I don't have time to do other test yet, and report the result first here.

Then I will find time to send old one back, learning how to send DHL now.

[Netduma Liam]

Excellent, thanks for letting us know. Give us a shout when you've been able to send the old ones back.

[aptiva1128]

DHL agent just took the old R2 from me, I think you could start to track the status later.