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Just received R2 yesterday, after I plug it into my modem(directly, no any other router between modem and R2) and complete all steps for setup. Then I run speed test, just found it only provides around 90/80 download/upload speed. However, my ISP does provide 500/250 mbps for download and upload. Then I suddenly found it only shows 2 green lights, as the introductions of this modem: 2 green lights means 100m device 1 orange and 1 green light means 1000m device. From the picture attached, my current router ASUS N66U and my pc could be identified as 1000m device, and actually could get 4xx mbps download speed without issue(my pc) N66U only 300mbps download. So I am not sure if any settings could affect this, then I surveyed some articles to follow and did some steps: 1. Turn off IPV6 and QOS: not working, still 2 green light, and max speed won't over 100 mbps 2. Downgrade firmware to test: not working, still 2 green light, and max speed won't over 100 mbps 3. Upgrade to latest firmware to test: not working, still 2 green light, and max speed won't over 100 mbps 4. Factory reset: not working, still 2 green light, and max speed won't over 100 mbps I did think maybe cable issue, currently I am using the CAT 6 cabled attached with R2 box, but it got this issue. And switch the cable to current device which does got 1000mbps. EX: My pc could be identified as 1000m device, so I used its cable to plugin R2, however still 2 green lights, limited in 100mbps. So I am not sure if any other way to check if its WAN port got any issue here? I am worried it is a hardware issue, ex WAN port Could this be checked by remote access of tech support? Thanks for checking this.