Tripple Posted August 20, 2021 Posted August 20, 2021 Hello, I am experiencing an issue whereby the dashboard rapps do not load. These will work for 3-5 days after the router has been rebooted, however they then stop loading and present a "This rapp is not loaded yet, please try again in a minute." If I attempt to go to the relate rapp tab, for example device manager, this also behaves the same, only a reboot appears to solve the issue. Could someone please advise as to why this happens? Just to confirm, I have tried clearing my browsers cache and attempted to access the web interface from another machine and the issue remains. Thanks in advance.
Netduma Liam Posted August 20, 2021 Posted August 20, 2021 I've sent you a PM, let me know how you get on!
LittleDrag0n Posted August 20, 2021 Posted August 20, 2021 Hi Liam, I'm also still getting this. It's been going on since I purchased the R2 on release. It seems to occur when the management interface is left open in a browser, which is unavoidable during gaming. I mentioned in a PM a while ago to Frasier, it appears to affect any app that makes use of the device list. Really hoping this is resolved soon.
Administrators Netduma Fraser Posted August 20, 2021 Administrators Posted August 20, 2021 32 minutes ago, LittleDrag0n said: Hi Liam, I'm also still getting this. It's been going on since I purchased the R2 on release. It seems to occur when the management interface is left open in a browser, which is unavoidable during gaming. I mentioned in a PM a while ago to Frasier, it appears to affect any app that makes use of the device list. Really hoping this is resolved soon. I've sent you a PM, see if that helps.
Netduma Liam Posted August 31, 2021 Posted August 31, 2021 8 hours ago, nightstorm said: I'm having the exact same issue on my R1... Sorry to hear that! We should be able to apply this same fix to an R1 firmware soon so please keep an eye out for this.
nightstorm Posted August 31, 2021 Posted August 31, 2021 So I had already tried power cycling the router before posting this and it did not resolve the problem, but now that I did a soft reboot through the router gui it seems to be working again. Very strange but at least I have a work around until firmware gets updated. Thanks!
Netduma Liam Posted August 31, 2021 Posted August 31, 2021 30 minutes ago, nightstorm said: So I had already tried power cycling the router before posting this and it did not resolve the problem, but now that I did a soft reboot through the router gui it seems to be working again. Very strange but at least I have a work around until firmware gets updated. Thanks! OK good work, thank you for your patience too.
Drizzy Posted September 1, 2021 Posted September 1, 2021 On 8/20/2021 at 6:13 AM, Netduma Liam said: I've sent you a PM, let me know how you get on! I am experiencing the same issue with RAPPS , i did a hard reboot and soft and it still did not resolve the issue , any help? On 8/20/2021 at 6:13 AM, Netduma Liam said: I've sent you a PM, let me know how you get on!
Netduma Liam Posted September 1, 2021 Posted September 1, 2021 8 hours ago, Drizzy said: I am experiencing the same issue with RAPPS , i did a hard reboot and soft and it still did not resolve the issue , any help? I've sent you the same PM, let me know how you get on with it.
Drizzy Posted September 2, 2021 Posted September 2, 2021 14 hours ago, Netduma Liam said: I've sent you the same PM, let me know how you get on with it. It seems to be working for now thank you.
Netduma Liam Posted September 2, 2021 Posted September 2, 2021 9 hours ago, Drizzy said: It seems to be working for now thank you. Great, let us know if you run into any further issues.
Drizzy Posted September 2, 2021 Posted September 2, 2021 5 hours ago, Netduma Liam said: Great, let us know if you run into any further issues. Ok
carmine19 Posted September 5, 2021 Posted September 5, 2021 Hi, I also have the same problem, I have tried to both reset and restart the netduma r2 several times but the RAPS does not load, the current firmware is: 3.0.205.
EspiritDeCorps Posted September 6, 2021 Posted September 6, 2021 I also have the same problem, the interface is not loading.
Administrators Netduma Fraser Posted September 6, 2021 Administrators Posted September 6, 2021 On 9/5/2021 at 1:42 PM, carmine19 said: Hi, I also have the same problem, I have tried to both reset and restart the netduma r2 several times but the RAPS does not load, the current firmware is: 3.0.205. 10 hours ago, EspiritDeCorps said: I also have the same problem, the interface is not loading. I have sent you both a private message, please try that and see if it helps
LukeLukeLuke Posted October 15, 2021 Posted October 15, 2021 Why are you guys answering this in PM? Would really be nice to have the solution publicly available. Experiencing this now.
Netduma Liam Posted October 15, 2021 Posted October 15, 2021 10 hours ago, chunkylove said: Why are you guys answering this in PM? Would really be nice to have the solution publicly available. Experiencing this now. It's because it's a hotfix that's not publicly available, so we have to send it over a direct message. I've sent it to you. 5 hours ago, CypherzINF said: same issue on my R1 We don't have this hotfix available for the R1 yet I'm afraid, we're working on porting it over so it shouldn't be long!
Ewerton Posted October 15, 2021 Posted October 15, 2021 @ Netduma Fraser @Netduma LiamEu gostaria de receber essa correção! Eu tenho o mesmo problema! Você poderia me enviar por favor? Obrigado!
Branpar87 Posted October 16, 2021 Posted October 16, 2021 I'm getting the same issue. PM please @Netduma Fraser
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