Xr1000 devices keep disconnecting

[VVarrior]

Been having this problem lately where my devices randomly disconnect from wifi got any  new firmware to fix this problem @Netduma Fraser

[Newfoundland]

What channels having this issue, ie 2.4 or 5Ghz?

under WiFi setting check 5Ghz that the mode is set to HT80 which is 2165.

if this is set correctly perform a factory reset and set up as new and test again. Do not use a saved profile when setting up again.

[VVarrior]

53 minutes ago, Newfie said:

What channels having this issue, ie 2.4 or 5Ghz?

under WiFi setting check 5Ghz that the mode is set to HT80 which is 2165.

if this is set correctly perform a factory reset and set up as new and test again. Do not use a saved profile when setting up again.

am mostly having issues on my 2.4Ghz wifi it just randomly disconnects 

[Newfoundland]

Have you performed a reset yet?

that’s a good starting point. 
 

[Netduma Liam]

Good advice above!

I would also suggest enabling MU-MIMO and monitoring the results before factory resetting. 

[VVarrior]

On 12/11/2020 at 7:46 AM, Newfie said:

Have you performed a reset yet?

that’s a good starting point. 
 

i have reset it but all try again 

On 12/11/2020 at 2:31 PM, Netduma Liam said:

Good advice above!

I would also suggest enabling MU-MIMO and monitoring the results before factory resetting. 

going to enable mu-mimo all see how it goes 

@Netduma Fraser my wifi still cutting out on my xr1000 

[Newfoundland]

Is it all devices connected to 2.4 that are dropping?

what devices are connected ?

is the 5Ghz channels dropping as well?

when devices drop from WiFi do wired devices still work ok or do they lose the internet?

 

 

[VVarrior]

4 hours ago, Newfie said:

Is it all devices connected to 2.4 that are dropping?

what devices are connected ?

is the 5Ghz channels dropping as well?

when devices drop from WiFi do wired devices still work ok or do they lose the internet?

 

 

Yeah now both 2.4 and 5g are messing up it normally happens when streaming Netflix ect.. 

 

Yeah wired devices work perfect all the time it just wifi that's messing up 

[djhixson88]

Do you have AX enabled? If so try disabling it. I had the same problem

[DimeRider27]

I had a similar issue yesterday when we returned home from my sons hockey game. All wifi was down, lights were lit as if nothing was wrong but no connection on either 2.4 or 5ghz. I unplugged and replied and everything came back. Just kind of annoying if I have to do that every week. I don’t think I restarted my AirPort Extreme twice in the 5-7 years I owned it.

[Netduma Fraser]

As above, try disabling AX and see if it is any better please.

[DimeRider27]

Is this something that will be fixed in an update or is this going to be a regular thing? 

[Newfoundland]

If it’s WiFi drivers it will be NG that require to update their side. As it’s based on the RAX50 which has WPA3 and I believe the XR1000 does not yet if someone could confirm that, it means the firmware behind Duma is not the same as the RAX50 which seems fairly stable reading people views on SNB.

[Netduma Fraser]

33 minutes ago, DimeRider27 said:

Is this something that will be fixed in an update or is this going to be a regular thing? 

If it's deemed to be a consistent issue then yes it would be fixed.

[VVarrior]

On 12/12/2020 at 11:59 PM, djhixson88 said:

Do you have AX enabled? If so try disabling it. I had the same problem

just disable it WiFi works thanks 

[djhixson88]

On 12/14/2020 at 4:03 PM, VVarrior said:

just disable it WiFi works thanks 

No problem. Hopefully Netgear addresses it soon. I'm not sure if it's on Netduma or not

[JPhizzo]

same issue with my xr1000.. wifi seems to slow down to a stop randomly.. its connected but without internet (as it shows on my phone) .. fixes when i turn the router off and on.. just an annoyance to deal with when it happens.. happens about once every 2-3 days now..

 

[Netduma Liam]

7 hours ago, JPhizzo said:

same issue with my xr1000.. wifi seems to slow down to a stop randomly.. its connected but without internet (as it shows on my phone) .. fixes when i turn the router off and on.. just an annoyance to deal with when it happens.. happens about once every 2-3 days now..

 

Sorry to hear that! If you disable SmartConnect and join the 5GHz channel, do you see any improvement?

[headstruck]

I can confirm that this is still happening, with and without AX being enabled.
I'm going to attempt to disable Smart Connect and manually join the 5GHz channel as suggested by @Netduma Liam - I'll reply back here with the results!

 

Edit: I will also note that MU-MIMO has no difference either.

[Mi6300m]

I'm jumping into this very late, but I'm experiencing these same issues. And it's getting very tiresome. 

[Netduma Fraser]

47 minutes ago, Mi6300m said:

I'm jumping into this very late, but I'm experiencing these same issues. And it's getting very tiresome. 

Sorry to hear you're having this issue, have you tried the suggestions mentioned so far?

[Mi6300m]

I've tried all that before. I wrote a post having issues about this a couple of months ago. Also has a PM discussion with you about it before. I recently wrote you again about another issue as well. @Netduma Fraser

[Mi6300m]

These settings for me are the most stable...but still have devices like my eufyVac, Google Nest Hub, and sometimes my Note10+5G drop:

Where I have the major issues is when smart connect is on (which i'd like to actually use) the eufyvac and nest hub doesn't even connect at all. and 2 of my Roku Stick+ devices drop wifi constantly.

[headstruck]

1 minute ago, Mi6300m said:

-snip-

I feel like Smart Connect is causing devices to drop. After disabling it, none of our devices have dropped so far, but it's too early to tell yet.

[Mi6300m]

Just now, headstruck said:

I feel like Smart Connect is causing devices to drop. After disabling it, none of our devices have dropped so far, but it's too early to tell yet.

Yeah and it sucks having that feature advertised and we can't use it. This has been out since October. Whatever beta testing I can do to help with this sign me up. I like this router, but the OS is becoming troublesome.