Max Posted April 29, 2021 Author Share Posted April 29, 2021 Every time when I’m trying to reduce download slider from 100% to less this message coming up I restart r2 3 times Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 29, 2021 Administrators Share Posted April 29, 2021 58 minutes ago, Max said: Every time when I’m trying to reduce download slider from 100% to less this message coming up I restart r2 3 times Thanks Max, I'll chase the dev to see if he has any news on this issue Link to comment Share on other sites More sharing options...
Max Posted May 26, 2021 Author Share Posted May 26, 2021 Hi guys I need a small advise here I upgrade my broadband to 900 download and 110 upload but when I’m doing test I can can only get 330 download on r2 when the test is done Bt router it will go up to 550 I did change download and upload cap in r2 Is it any thing else I need to change in r2 ? I do remember it was different box to set on r1 please advise max Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 26, 2021 Share Posted May 26, 2021 23 minutes ago, Max said: Hi guys I need a small advise here I upgrade my broadband to 900 download and 110 upload but when I’m doing test I can can only get 330 download on r2 when the test is done Bt router it will go up to 550 I did change download and upload cap in r2 Is it any thing else I need to change in r2 ? I do remember it was different box to set on r1 please advise max Is this with QoS enabled? Could you try going to the three-line menu in Congestion control and disable QoS, then test your speeds again? Link to comment Share on other sites More sharing options...
Max Posted May 26, 2021 Author Share Posted May 26, 2021 I set qos to never and stil bellow 400 Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 26, 2021 Share Posted May 26, 2021 1 minute ago, Max said: I set qos to never and stil bellow 400 This isn't the same as having QoS fully disabled, it can still limit speeds even with QoS set to Never. Try going to the three-line menu and tick the 'Disable QoS' box. Link to comment Share on other sites More sharing options...
Max Posted May 26, 2021 Author Share Posted May 26, 2021 I have it now qos disabled so I got 484 download testing on r2 connection benchmarks Link to comment Share on other sites More sharing options...
Max Posted May 26, 2021 Author Share Posted May 26, 2021 And 352 download on ookla speed test Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 26, 2021 Share Posted May 26, 2021 OK thanks for confirming. Are there any other devices connected to the new modem or is it just the R2? Then every other device connects to the R2? Also have you spoken to your ISP since upgrading? If you're paying for 900 down and only getting 550 it's probably worth mentioning? Link to comment Share on other sites More sharing options...
Max Posted May 26, 2021 Author Share Posted May 26, 2021 Yes I have other devices connected to r2 I asked customer service why I’m not getting 900 she said everything it’s ok on the line and it should be 900 so I connect Bt router and I’m getting only 550 so it looks like it’s no point to pay for 900 if I’m getting less then 500 that way I ask you is it anything ( settings ways )what I should do on r2? Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 26, 2021 Share Posted May 26, 2021 13 minutes ago, Max said: Yes I have other devices connected to r2 I asked customer service why I’m not getting 900 she said everything it’s ok on the line and it should be 900 so I connect Bt router and I’m getting only 550 so it looks like it’s no point to pay for 900 if I’m getting less then 500 that way I ask you is it anything ( settings ways )what I should do on r2? Understood, are you testing your speeds over wired or wireless when you do an Ookla test? Link to comment Share on other sites More sharing options...
Max Posted May 26, 2021 Author Share Posted May 26, 2021 It was WiFi I will have my laptop back on afternoon and I do more testing thanks Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 26, 2021 Share Posted May 26, 2021 13 minutes ago, Max said: It was WiFi I will have my laptop back on afternoon and I do more testing thanks OK, let us know how you get on. If you're experiencing the same issues without the R1 involved it won't be caused by the R1, but we may be able to configure Geo-filter and QoS to improve your experience! Link to comment Share on other sites More sharing options...
Max Posted May 26, 2021 Author Share Posted May 26, 2021 I’m sorry I think said something wrong I’m not using r1 I’m using r2 now I let you know the speed once it’s done on laptop via cable Link to comment Share on other sites More sharing options...
Max Posted May 26, 2021 Author Share Posted May 26, 2021 I’m totally confused done speed test via cable on laptop and I got speed bellow 100 is it something wrong with my laptop? wifi speed over 300 🤦♂️ Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 26, 2021 Administrators Share Posted May 26, 2021 Check the table view on the Device Manager, it's possible either the cable itself is limited to 100Mbits or the ethernet adapter in the laptop is Link to comment Share on other sites More sharing options...
Max Posted May 26, 2021 Author Share Posted May 26, 2021 I try two different cables it was same 🤷♂️ Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 26, 2021 Administrators Share Posted May 26, 2021 On the PC go to Control Panel > All Control Panel Items > Network Connections > Right click the ethernet, on the window that appears click Configure then go to the Advanced tab. Find speed and duplex in the list, click on that then on the right, click on the drop box, what are your options? Link to comment Share on other sites More sharing options...
Max Posted June 12, 2021 Author Share Posted June 12, 2021 Hello guys it’s me again and I have problems with r2 or app for r2 I’m getting message about error and r2 needs to be restart but after restart geofilter won’t work on app but now using google chrome I got message like this please advise Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 12, 2021 Administrators Share Posted June 12, 2021 That means you'll likely need to factory reset, do you normally use the Geo-Filter on a mobile device using a web browser? Link to comment Share on other sites More sharing options...
Max Posted June 13, 2021 Author Share Posted June 13, 2021 I always using mobile app but because I can’t get access to sometimes I will use web browser from my mobile Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 13, 2021 Administrators Share Posted June 13, 2021 Are you logging in specifically choosing the router you have or letting it auto detect? Link to comment Share on other sites More sharing options...
Max Posted June 14, 2021 Author Share Posted June 14, 2021 Auto detect Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 14, 2021 Share Posted June 14, 2021 2 hours ago, Max said: Auto detect Do you get the same issue if you login choosing the router specifically? Link to comment Share on other sites More sharing options...
Max Posted June 18, 2021 Author Share Posted June 18, 2021 Factory reset solve all the problems 👍back to lobby 😎 Link to comment Share on other sites More sharing options...
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