Max Posted October 16, 2020 Author Share Posted October 16, 2020 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 Change where it says Auto to the R2 specifically and then try to login. For Rapp not loaded reboot the router. Link to comment Share on other sites More sharing options...
Max Posted October 16, 2020 Author Share Posted October 16, 2020 What do you mean auto? In congestion control? Link to comment Share on other sites More sharing options...
Max Posted October 16, 2020 Author Share Posted October 16, 2020 I did on app dose not work restart r2 still can’t get access to geofilter Link to comment Share on other sites More sharing options...
Max Posted October 16, 2020 Author Share Posted October 16, 2020 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 You didn't input the username on that screenshot, do that and it will work. Link to comment Share on other sites More sharing options...
Max Posted October 16, 2020 Author Share Posted October 16, 2020 I dose not work access on PC its limited to 🥴 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 55 minutes ago, Max said: I dose not work access on PC its limited to 🥴 Are you putting in the username & password in at the same time? When I making it fail it still shows both the username and password there as I have entered it but it isn't doing that for you which makes me think they're not entered. Also is NetdumaR2 what you set the interface username to? Are you entering the WiFi details rather than the interface user/pass? Link to comment Share on other sites More sharing options...
Max Posted October 16, 2020 Author Share Posted October 16, 2020 I’m confused now sorry I’m putting NetdumaR2 and password from the bottom of the router I did not change anything in r2 it works on pc but I can’t get to geofilter it works on Ps4 I can’t get access on my phone what I’m doing wrong?? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 That is the WiFi password. To log in via the app you need to use the interface username and password - we talked about it previously where you would have set this in the setup wizard. Link to comment Share on other sites More sharing options...
Max Posted October 16, 2020 Author Share Posted October 16, 2020 I’m trying everything Netduma/ password Also bt email as username it did not work I can login in to pc and Ps4 using standard netdumar2 and password but on pc when I’m login I can’t use geofilter you did see the pictures it’s like other devices was block they don’t recognise the password I know you busy answered to other customers and I’m not great at pc but I think it can be something with the settings on r2 something simple I’m not complaining I’m just looking for solutions everything was working fine after the setup and now I’m losing bit by bit maybe I don’t save something maybe push the wrong button 🤔 really don’t know I’m hoping we can get a solution thanks for all help and support 👊 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 There are only 3 username/password combinations: BT - this is only used for PPPoE if needed, this isn't entered anywhere else WiFi - this is only used to connect devices to the WiFi network, this isn't entered anywhere else Interface login - this is only used to login to the interface, either through a web browser or on the mobile app, this isn't entered anywhere else The interface login by default is: Username: admin Password: password However, when you go/went through the Setup Wizard it gave you the option to set this to whatever you want. Whatever you setup here is what you need to enter on the app to get access. If you click ok on the Geo-Filter error you should still be able to use it. Link to comment Share on other sites More sharing options...
Max Posted October 16, 2020 Author Share Posted October 16, 2020 Ok thanks for explaining I think I need to do reset r2 and start again 🤦♂️ but why I can get to r2 via pc and geofilter does not work 🤷♂️?? Link to comment Share on other sites More sharing options...
Max Posted October 16, 2020 Author Share Posted October 16, 2020 Is there any chance to get full setup true the team viever £ Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 Yeah try that and make a note of what you set the interface username and password to in the wizard, the Geo-Filter will also work after that. As we're a small team we can't do optimizations like that on a 1 on 1 basis. Make sure you go through the tour and that will help, if you have any questions we'll be happy to answer them. Max 1 Link to comment Share on other sites More sharing options...
Max Posted October 17, 2020 Author Share Posted October 17, 2020 Morning it’s me again 🤦♂️ I restarted r2 done all the settings app it’s working but I can’t get to geofilter and ping heatmap on pc (this rapp is not loaded) I can get to geofilter on app but when I want to add devices this is showing Link to comment Share on other sites More sharing options...
Max Posted October 17, 2020 Author Share Posted October 17, 2020 I still have problems with rapp is it normal to qos getting reset after reboot the r2?? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2020 Administrators Share Posted October 17, 2020 It doesn't look like you have done an actual factory reset, do a factory reset from the interface and then it will work. Max 1 Link to comment Share on other sites More sharing options...
Max Posted October 17, 2020 Author Share Posted October 17, 2020 I done two factory resets still the same message Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2020 Administrators Share Posted October 17, 2020 48 minutes ago, Max said: I done two factory resets still the same message I've sent you a PM. Link to comment Share on other sites More sharing options...
Max Posted October 17, 2020 Author Share Posted October 17, 2020 Everything was working slow to slow but quick reboot fix the problem so far so good access to everything pc and app geofilter on but I found issue where bandwidth allocation can’t be change ,once you give more % to different devices and upload settings it’s ok then go to any other option In menu and come back to bandwidth it stay equal It didn’t save your settings other then that 💪😎 now it’s time to check the game play 👍👍thanks for all help and support 👍👍 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2020 Administrators Share Posted October 17, 2020 37 minutes ago, Max said: Everything was working slow to slow but quick reboot fix the problem so far so good access to everything pc and app geofilter on but I found issue where bandwidth allocation can’t be change ,once you give more % to different devices and upload settings it’s ok then go to any other option In menu and come back to bandwidth it stay equal It didn’t save your settings other then that 💪😎 now it’s time to check the game play 👍👍thanks for all help and support 👍👍 Glad to hear it. Most likely it is defaulting to either the application or device view and you've adjusted the other one, if you switch between them do you find your allocations? Link to comment Share on other sites More sharing options...
Max Posted October 23, 2020 Author Share Posted October 23, 2020 First issue any suggestions? i restart r2 you can’t on/off geofilter from app Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 23, 2020 Administrators Share Posted October 23, 2020 Is that trying to add a 5th device? If so you can't add more than 4. Link to comment Share on other sites More sharing options...
Max Posted October 23, 2020 Author Share Posted October 23, 2020 No I’m not adding 5 devices it’s only 4 but When I’m trying switch on or off geofilter this message it’s showing it was working fine last week no problem it works on pc it’s only app Link to comment Share on other sites More sharing options...
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