Rafal Posted October 28, 2020 Share Posted October 28, 2020 On 10/26/2020 at 7:50 PM, Netduma Fraser said: Okay unplug the router from power for 24 hours please, that will let the residual power drain and can sometimes help reset an issue like this. Then see if it loads correctly on the latest version please. Expand Not changed Link to comment Share on other sites More sharing options...
Minidude Posted October 29, 2020 Share Posted October 29, 2020 I’ve recently updated the firmware but the Geo filter Rapp still didn’t work correctly, so I did a factory reset and now I can’t connect to the internet service provider I am using ( BT infinity ) I have tried to connect using PPPoE in the WAN settings page and still no internet. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2020 Administrators Share Posted October 29, 2020 On 10/28/2020 at 10:52 PM, Rafal said: Not changed Expand Email netduma@netduma.com as they may have more suggestions. On 10/29/2020 at 12:23 PM, Minidude said: I’ve recently updated the firmware but the Geo filter Rapp still didn’t work correctly, so I did a factory reset and now I can’t connect to the internet service provider I am using ( BT infinity ) I have tried to connect using PPPoE in the WAN settings page and still no internet. Expand How is the R2 connected to the internet, is it to the hub or modem? Did you use the same PPPoE details as before? Link to comment Share on other sites More sharing options...
iJoshyify Posted October 29, 2020 Share Posted October 29, 2020 On 10/25/2020 at 3:49 PM, Netduma Fraser said: I've sent you a new PM, please try that. Expand Thank you for the PM it seems that every update make the connection marginally more better, better speed and a more stable a bit longer but there are still drops. I had a complete drop randomly last night sometime in the evening and I have a CONSITENT DROP every night around 2-3 AM. Which requires me to reset the modem and router every morning to have usable internet. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2020 Administrators Share Posted October 29, 2020 On 10/29/2020 at 3:07 PM, iJoshyify said: Thank you for the PM it seems that every update make the connection marginally more better, better speed and a more stable a bit longer but there are still drops. I had a complete drop randomly last night sometime in the evening and I have a CONSITENT DROP every night around 2-3 AM. Which requires me to reset the modem and router every morning to have usable internet. Expand Sounds like the modem/router renews the DHCP lease once per day. On the modem/router give the R2 a static/reserved IP and that should prevent the issue happening. Link to comment Share on other sites More sharing options...
Philace866 Posted October 29, 2020 Share Posted October 29, 2020 I'm having the same problem with constant drop outs, devices gets kicked off (mostly sky Q) and when i enter my wifi password on the device it's not recognised, then have to reboot the router and it accepts the password until it drops out again! HELP! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2020 Administrators Share Posted October 29, 2020 On 10/29/2020 at 4:18 PM, Philace866 said: I'm having the same problem with constant drop outs, devices gets kicked off (mostly sky Q) and when i enter my wifi password on the device it's not recognised, then have to reboot the router and it accepts the password until it drops out again! HELP! Expand I've sent you a PM, please see if that helps. Link to comment Share on other sites More sharing options...
hallman0709 Posted November 2, 2020 Share Posted November 2, 2020 I updated the firmware and I am still having issues with drop outs. Can you help? Link to comment Share on other sites More sharing options...
IsaacBeast Posted November 2, 2020 Share Posted November 2, 2020 On 10/29/2020 at 4:28 PM, Netduma Fraser said: I've sent you a PM, please see if that helps. Expand I'm having issues with drop outs to, I PM you.. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2020 Administrators Share Posted November 3, 2020 On 11/2/2020 at 2:09 AM, hallman0709 said: I updated the firmware and I am still having issues with drop outs. Can you help? Expand On 11/2/2020 at 3:14 PM, IsaacBeast said: I'm having issues with drop outs to, I PM you.. Expand Upgrade to the latest public version here and then do a factory reset: https://forum.netduma.com/topic/33236-announcement-new-r2-firmware-30179 Link to comment Share on other sites More sharing options...
NeoDiablo Posted November 13, 2020 Share Posted November 13, 2020 I've updated to the latest public version, factory reset several times and yet I still continue to be randomly disconnected from the internet which requires a reboot of the R2 ( Unplugging from power, waiting ~30 seconds, plugging power back in). At this point I honestly don't know what else to do, any suggestions? I've tried putting the R2 into a static IP as well but every time I've done so I lose internet completely. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 14, 2020 Administrators Share Posted November 14, 2020 On 11/13/2020 at 11:21 PM, NeoDiablo said: I've updated to the latest public version, factory reset several times and yet I still continue to be randomly disconnected from the internet which requires a reboot of the R2 ( Unplugging from power, waiting ~30 seconds, plugging power back in). At this point I honestly don't know what else to do, any suggestions? I've tried putting the R2 into a static IP as well but every time I've done so I lose internet completely. Expand Email netduma@netduma.com with a link to your posts in this topic and your order number and we should be able to sort you out with a replacement. Link to comment Share on other sites More sharing options...
Elite Gaming Arena Posted November 14, 2020 Share Posted November 14, 2020 On 10/29/2020 at 4:06 PM, Netduma Fraser said: Sounds like the modem/router renews the DHCP lease once per day. On the modem/router give the R2 a static/reserved IP and that should prevent the issue happening. Expand Hi We would appreciate if you please share details how and where we could input STATIC IP. I know that it has to be done on Service Provider HUB. Not sure where i shall go in HUB to give static IP. Link to comment Share on other sites More sharing options...
XvZ Posted November 14, 2020 Share Posted November 14, 2020 Netduma Fraser, I seem to be having the same issues as OP - Can you please provide me with a fix. It would be greatly appreciated. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 14, 2020 Administrators Share Posted November 14, 2020 On 11/14/2020 at 4:55 PM, Elite Gaming Arena said: Hi We would appreciate if you please share details how and where we could input STATIC IP. I know that it has to be done on Service Provider HUB. Not sure where i shall go in HUB to give static IP. Expand It should be in LAN Settings on your hub, should see the R2 as a connected device that you can apply the IP to. On 11/14/2020 at 5:27 PM, XvZ said: Netduma Fraser, I seem to be having the same issues as OP - Can you please provide me with a fix. It would be greatly appreciated. Expand Are you on the R2? Have you upgraded to the latest firmware .179 and then done a reset? Link to comment Share on other sites More sharing options...
XvZ Posted November 14, 2020 Share Posted November 14, 2020 On 11/14/2020 at 6:06 PM, Netduma Fraser said: It should be in LAN Settings on your hub, should see the R2 as a connected device that you can apply the IP to. Are you on the R2? Have you upgraded to the latest firmware .179 and then done a reset? Expand Yes sir. Link to comment Share on other sites More sharing options...
NeoDiablo Posted November 14, 2020 Share Posted November 14, 2020 On 11/14/2020 at 2:35 PM, Netduma Fraser said: Email netduma@netduma.com with a link to your posts in this topic and your order number and we should be able to sort you out with a replacement. Expand I've sent the email, thank you for all your help in trying to get this issue remedied, I truly appreciate it and I hope you have a good weekend! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 14, 2020 Administrators Share Posted November 14, 2020 On 11/14/2020 at 6:18 PM, XvZ said: Yes sir. Expand In DHCP lease settings change the hours to 168. For WiFi disable Mirror mode and give 2.4/5GHz different names and see if it performs better then please. On 11/14/2020 at 7:04 PM, NeoDiablo said: I've sent the email, thank you for all your help in trying to get this issue remedied, I truly appreciate it and I hope you have a good weekend! Expand You're welcome, thank you, you too! Link to comment Share on other sites More sharing options...
Elite Gaming Arena Posted November 16, 2020 Share Posted November 16, 2020 On 11/14/2020 at 6:06 PM, Netduma Fraser said: It should be in LAN Settings on your hub, should see the R2 as a connected device that you can apply the IP to. Are you on the R2? Have you upgraded to the latest firmware .179 and then done a reset? Expand Hi it did work so far and lets see. Thanks Link to comment Share on other sites More sharing options...
Elite Gaming Arena Posted November 16, 2020 Share Posted November 16, 2020 On 11/14/2020 at 6:06 PM, Netduma Fraser said: It should be in LAN Settings on your hub, should see the R2 as a connected device that you can apply the IP to. Are you on the R2? Have you upgraded to the latest firmware .179 and then done a reset? Expand Well i have upgraded it to firmware .179 but i did not RESET the router. Please let me know if its a must. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 16, 2020 Administrators Share Posted November 16, 2020 On 11/16/2020 at 9:19 AM, Elite Gaming Arena said: Well i have upgraded it to firmware .179 but i did not RESET the router. Please let me know if its a must. Thanks Expand It isn't a must but recommended. If you encounter an issue then that is the first step I would suggest taking but if no issues then leave it as is. Link to comment Share on other sites More sharing options...
dr_leh1 Posted November 16, 2020 Share Posted November 16, 2020 On 10/3/2020 at 12:04 PM, Netduma Fraser said: That is great to hear, thank you for the update! Expand kindly fraser send to me pm i have same issue wifi keep discounted Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 16, 2020 Administrators Share Posted November 16, 2020 On 11/16/2020 at 5:08 PM, dr_leh1 said: kindly fraser send to me pm i have same issue wifi keep discounted Expand No need to send a PM, latest firmware is here: https://forum.netduma.com/topic/33236-announcement-new-r2-firmware-30179/ Do a factory reset after upgrading. Link to comment Share on other sites More sharing options...
C00LhandNUK3 Posted November 16, 2020 Share Posted November 16, 2020 On 11/16/2020 at 5:20 PM, Netduma Fraser said: No need to send a PM, latest firmware is here: https://forum.netduma.com/topic/33236-announcement-new-r2-firmware-30179/ Do a factory reset after upgrading. Expand Hey Fraser, I've been on 3.0.179 for several days. I'm still having my wifi drop (usually not broadcasting 2.4GHz first). What's the current checklist to fix? Thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 16, 2020 Administrators Share Posted November 16, 2020 On 11/16/2020 at 7:12 PM, C00LhandNUK3 said: Hey Fraser, I've been on 3.0.179 for several days. I'm still having my wifi drop (usually not broadcasting 2.4GHz first). What's the current checklist to fix? Thanks. Expand One that might help is disabling Syn Flood Protection in Settings. Other than that, setting reserved LAN IPs, disabling mirror mode, adjusting the channels and widths. Link to comment Share on other sites More sharing options...
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