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ping heatmap


DanJayy

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Posted

I have found something. Could you try with Polygon mode instead please and let me know if it behaves as expected?

Posted

it put me straight into to the server outside again & the servers are blocked in the the polygon

 

from what another guy said on here it definitely looks like the servers are in the wrong place? because when circled they still show as blocked 

2020-08-22 (7).png

2020-08-22 (6).png

Posted

the day i received it i noticed all the servers where different when replacing the xr300 with the r2 

Posted

Same here polygon mode no different seems to be the geo filter out somehow.To be honest it was before Thursday and with both the original and updated firmware.

2020-08-22 (1).png

Posted

yeah even on your geo filter that server use to be sort of bottom right for me! really close to where i live, on xr500 an xr300 then on the r2 theres random servers all over the place an in the sea!

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Posted

Can you all try this please as I managed to make it work for me:

  1. Hard turn off the console / quit the game & client if on PC
  2. Delete the Device from the Geo-Filter
  3. Flush the Geo-Filter Cloud
  4. Go to the Adblocker page and completely disable Adblocker if it is enabled
  5. Re-add the device to the Geo-Filter
  6. Wait 2 minutes
  7. Boot up the console / game

Please let me know if that works.

Posted

Just tried your suggestion Fraser still no difference mucker. Do not get why the ping heat map is spot on but the geo filter is not strange one this.

2020-08-22 (2).png

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Posted
23 minutes ago, Burger100 said:

Just tried your suggestion Fraser still no difference mucker. Do not get why the ping heat map is spot on but the geo filter is not strange one this.

Thank you for letting me know, I'm not quite sure what is going on there but I've created an internal ticket for the devs to look into.

A far out suggestion but if you do try it in an Incognito Window when the console is off then boot back up does it behave any differently?

Posted

Will try as soon as i can Fraser i think it is connecting within the geo filter though the R1 shows the servers in the same position as the R2s ping heat map.Then on the R2s Geo filter the servers are outside the filter but connected.Shot in the dark but could it be an issue with screen size resolution ? By the way Fraser do you ever have any down time sir lol.

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Posted
1 hour ago, Burger100 said:

Will try as soon as i can Fraser i think it is connecting within the geo filter though the R1 shows the servers in the same position as the R2s ping heat map.Then on the R2s Geo filter the servers are outside the filter but connected.Shot in the dark but could it be an issue with screen size resolution ? By the way Fraser do you ever have any down time sir lol.

Thanks! That's a good point, maybe it's thinking you're really zoomed in or out, compared to the actual zoom level. Haha I do yes, just on a lot at the moment to support the R2 launch. We want to make sure we give the best support possible and catch any issues so we can fix them ASAP.

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Posted
2 hours ago, Burger100 said:

Tried the suggestion of incognito mode made no difference Fraser.

Thanks for trying, lets leave it up to the devs for now.

Posted

fraser when the devs have a look is that kind of a long process im guessing ? will you update us on this please 

Posted

Dan is spot on there can you please keep us in the loop of what is going on regarding a fix to this issue please Fraser.

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Posted

It really depends on how quickly they can identify the bug and how simple a fix it is. They will likely ask some questions on Monday to help with this.

Posted

hey fraser i connected up the xr300 just so you could see the difference here, this is everything the same on ps4 an modern warfare! 

2020-08-23 (6).png

  • Netduma Staff
Posted

Looking at this thread, it seems like the icons on the map are offset up and left a bit.

I will look into this.

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