NetDuma R2 keeps disconnecting

[millar82]

Is there a fix to this yet?

[Netduma Fraser]

14 minutes ago, millar82 said:

Is there a fix to this yet?

It can happen for different reasons, the latest firmware has reduced it significantly, lets continue troubleshooting in your topic

[ahmedk]

Hey Liam and Fraser,

 

this is my log. i can see this authenticate due to inactivity. Can we remove this? i keep getting disconnected but never had this issue with the router until last two weeks.

 

Thu Jul 7 08:30:50 2022 daemon.notice hostapd: wlan1: AP-STA-CONNECTED 7a:6b:1b:7b:5f:69 Thu Jul 7 08:30:50 2022 daemon.info hostapd: wlan1: STA 7a:6b:1b:7b:5f:69 IEEE 802.11: associated (aid 1) Thu Jul 7 08:30:50 2022 daemon.info hostapd: wlan1: STA 7a:6b:1b:7b:5f:69 IEEE 802.11: authenticated Thu Jul 7 08:30:00 2022 kern.info kernel: [ 2253.119399] ash (8275): drop_caches: 3 Thu Jul 7 08:30:00 2022 cron.err crond[1405]: USER root pid 8275 cmd echo 3 > /proc/sys/vm/drop_caches Thu Jul 7 08:29:33 2022 daemon.info hostapd: wlan1: STA 7a:6b:1b:7b:5f:69 IEEE 802.11: deauthenticated due to inactivity (timer DEAUTH/REMOVE) Thu Jul 7 08:29:32 2022 daemon.info hostapd: wlan1: STA 7a:6b:1b:7b:5f:69 IEEE 802.11: disassociated Thu Jul 7 08:29:32 2022 daemon.notice hostapd: wlan1: AP-STA-DISCONNECTED 7a:6b:1b:7b:5f:69 Thu Jul 7 08:29:21 2022 user.info com.netdumasoftware.neighwatch: DHCP lease change. Thu Jul 7 08:29:21 2022 user.info com.netdumasoftware.neighwatch: DHCP old event. Thu Jul 7 08:29:21 2022 daemon.info dnsmasq-dhcp[3272]: DHCPACK(br-lan) 192.168.77.129 7a:6b:1b:7b:5f:69 Thu Jul 7 08:29:21 2022 daemon.info dnsmasq-dhcp[3272]: DHCPREQUEST(br-lan) 192.168.77.129 7a:6b:1b:7b:5f:69 Thu Jul 7 08:29:21 2022 daemon.info hostapd: wlan1: STA 7a:6b:1b:7b:5f:69 WPA: pairwise key handshake completed (RSN) Thu Jul 7 08:29:21 2022 daemon.info hostapd: wlan1: STA 7a:6b:1b:7b:5f:69 RADIUS: starting accounting session 3D218C33D4

log-1657172018932.txt

[Netduma Liam]

@ahmedkI've responded to your new topic, let's continue there.

[edgarisdrunk]

Checking back in on this. I followed the recommendations and have the latest firmware, with a factory reset done after upgrading. Dropped wireless has been reduced significantly but yesterday and this morning it happened three times. Main inconvenience I have is when the wireless drops, my security cameras go offline and won't reconnect unless I power down the R2. Attaching log files I pulled when the first disconnect happened. Let me know what else I can share to help solve this issue.

log-1657148356179.txt log-1657148710023.txt

[Netduma Liam]

12 hours ago, edgarisdrunk said:

Checking back in on this. I followed the recommendations and have the latest firmware, with a factory reset done after upgrading. Dropped wireless has been reduced significantly but yesterday and this morning it happened three times. Main inconvenience I have is when the wireless drops, my security cameras go offline and won't reconnect unless I power down the R2. Attaching log files I pulled when the first disconnect happened. Let me know what else I can share to help solve this issue.

log-1657148356179.txt 72.45 kB · 0 downloads log-1657148710023.txt 69.22 kB · 0 downloads

Thanks for posting this.

It would be good if you could create a new topic with this information so we can look into this further with you. In the new topic, could you please include the below:

When the connection drops, are you able to access the DumaOS interface from a device connected via wired?

Do you need to reboot the R2 to get the connection back, or will it eventually restore itself?

Do you recall if the disconnections occurred after a particular device started generating some traffic? Are you using any wireless extenders, powerline adapter or access points for example?

[lagcist]

My internet stays disconnected for over an hour on the netduma r2 3.3.280 when I log into the router to access geo filter for the past week. I have done hard reset on the router and unplugged the modem too a few days ago and thought it would go back to factory default 

[Netduma Fraser]

7 minutes ago, lagcist said:

My internet stays disconnected for over an hour on the netduma r2 3.3.280 when I log into the router to access geo filter for the past week. I have done hard reset on the router and unplugged the modem too a few days ago and thought it would go back to factory default 

Could you make a new topic please and we can help you there. Include if possible the log from the System Information page when the disconnect happens.

[Slinkii]

On 8/20/2020 at 3:22 PM, Netduma Fraser said:

Hey, welcome to the forum the both of you.

I've sent both of you a PM, hopefully that will help to alleviate your issues. As Johnny said above we're working very closely with users and will have a new firmware soon that will fix the issue or help us find out what the issue is.

Hello ... i have the same issue since yesterday... can u help me please 🙏

[jame0174]

On 8/19/2020 at 9:27 PM, Ghibli said:

I keep having issues with the R2 losing internet connection. WiFi disconnects, then Anything connected directly to the R2 loses connection. All lights on the modem & the R2 stay on. Not sure what’s causing this issue, anyone else having a similar problem? 

I Had that same issue i gave up on the r2 and went back to my old modem/router problem solved.I come to the forms to see any changes or updates.

[Netduma Fraser]

On 9/13/2023 at 1:33 PM, Slinkii said:

Hello ... i have the same issue since yesterday... can u help me please 🙏

Could you make a new topic for your issue please and we'll be happy to help there. Include what you have tried so far as well please.