syrupD Posted April 11, 2021 Share Posted April 11, 2021 7 minutes ago, Netduma Fraser said: I can see you're using IPv6 now, if you disable this do you see the same issue? I turned off ipv6 when I factory reset the r2 and the connection only lasted about 3 hours Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 11, 2021 Administrators Share Posted April 11, 2021 How did you set the static IP address exactly, did you use the WAN IP from the System Information page? Link to comment Share on other sites More sharing options...
syrupD Posted April 11, 2021 Share Posted April 11, 2021 19 minutes ago, Netduma Fraser said: How did you set the static IP address exactly, did you use the WAN IP from the System Information page? No I just set a reserved address for my R2 on the modem. So I went to the connected devices tab and set a reserved address and set it to 10.0.0.106 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 11, 2021 Administrators Share Posted April 11, 2021 53 minutes ago, syrupD said: No I just set a reserved address for my R2 on the modem. So I went to the connected devices tab and set a reserved address and set it to 10.0.0.106 Set the IP statically in the R2 WAN Settings as well please and also change the DHCP hours in DHCP settings to 168. Reboot the router from the interface once you've applied both. Settings for static will be: IP 10.0.0.106 Subnet 255.255.255.0 Gateway/router 10.0.0.1 Link to comment Share on other sites More sharing options...
Oviel Posted April 14, 2021 Share Posted April 14, 2021 a mi tambien me pasa, la mayoria del tiempo sin internet y le di reset y el password que dice por debajo no era, tuve que conectarme via cable para configurarlo pero como quiera no hay internet y conecto my router viejo y funciona Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 14, 2021 Administrators Share Posted April 14, 2021 12 hours ago, Oviel said: a mi tambien me pasa, la mayoria del tiempo sin internet y le di reset y el password que dice por debajo no era, tuve que conectarme via cable para configurarlo pero como quiera no hay internet y conecto my router viejo y funciona He respondido a tu tema Link to comment Share on other sites More sharing options...
syrupD Posted April 18, 2021 Share Posted April 18, 2021 On 4/11/2021 at 7:08 PM, Netduma Fraser said: Set the IP statically in the R2 WAN Settings as well please and also change the DHCP hours in DHCP settings to 168. Reboot the router from the interface once you've applied both. Settings for static will be: IP 10.0.0.106 Subnet 255.255.255.0 Gateway/router 10.0.0.1 I ended up updating to a previous firmware version and the connection only lasted about 2 days. I updated back to the current firmware and set up the IP statically in the WAN settings and changed the DHCP hours like you suggested and it lasted about 4 days until I just now lost connection again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 18, 2021 Administrators Share Posted April 18, 2021 12 hours ago, syrupD said: I ended up updating to a previous firmware version and the connection only lasted about 2 days. I updated back to the current firmware and set up the IP statically in the WAN settings and changed the DHCP hours like you suggested and it lasted about 4 days until I just now lost connection again. I'm not sure what else I can suggest at the moment as we've tried the workarounds and that should be helping. In DHCP Settings, reduce the pool amount, then reserve IPs for your devices with IPs outside the pool. So for example: Default Pool : 192.168.77.2 - 192.168.77.254 Changed Pool : 192.168.77.20 - 192.168.77.254 Reserved IPs: 77.2, 77.3, 77.4 etc then reboot the R2 from the interface and see if that works please. Link to comment Share on other sites More sharing options...
syrupD Posted April 20, 2021 Share Posted April 20, 2021 On 4/18/2021 at 8:21 AM, Netduma Fraser said: I'm not sure what else I can suggest at the moment as we've tried the workarounds and that should be helping. In DHCP Settings, reduce the pool amount, then reserve IPs for your devices with IPs outside the pool. So for example: Default Pool : 192.168.77.2 - 192.168.77.254 Changed Pool : 192.168.77.20 - 192.168.77.254 Reserved IPs: 77.2, 77.3, 77.4 etc then reboot the R2 from the interface and see if that works please. This didn’t work either unfortunately Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 20, 2021 Share Posted April 20, 2021 1 hour ago, syrupD said: This didn’t work either unfortunately Do you have another router that you can run behind the R2 as an access point and have all Wi-Fi devices connect to this? This will allow us to test if it's Wi-Fi/DHCP that could be causing the disconnections. Link to comment Share on other sites More sharing options...
syrupD Posted April 20, 2021 Share Posted April 20, 2021 7 hours ago, Netduma Liam said: Do you have another router that you can run behind the R2 as an access point and have all Wi-Fi devices connect to this? This will allow us to test if it's Wi-Fi/DHCP that could be causing the disconnections. This is how I’ve had it setup, whenever it disconnects all devices connected to the access point lose connection and my devices connected directly to the r2 through Ethernet also lose connection Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 20, 2021 Administrators Share Posted April 20, 2021 25 minutes ago, syrupD said: This is how I’ve had it setup, whenever it disconnects all devices connected to the access point lose connection and my devices connected directly to the r2 through Ethernet also lose connection It's going to require a firmware fix so I don't think there is much else we can suggest as you've done all the potential workarounds. We could do a replacement but it may happen again Link to comment Share on other sites More sharing options...
syrupD Posted April 20, 2021 Share Posted April 20, 2021 33 minutes ago, Netduma Fraser said: It's going to require a firmware fix so I don't think there is much else we can suggest as you've done all the potential workarounds. We could do a replacement but it may happen again Would a new firmware update potentially fix this issue? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 20, 2021 Administrators Share Posted April 20, 2021 34 minutes ago, syrupD said: Would a new firmware update potentially fix this issue? Yes it would fix it, we're working on this issue currently and getting lots of useful data to help us, I don't have an ETA unfortunately Link to comment Share on other sites More sharing options...
syrupD Posted April 20, 2021 Share Posted April 20, 2021 12 minutes ago, Netduma Fraser said: Yes it would fix it, we're working on this issue currently and getting lots of useful data to help us, I don't have an ETA unfortunately I’m thinking I’ll probably wait until then especially since a replacement can have the same issue. The disconnects are annoying but they don’t really affect anything too important to me other than the internet not working and they havnt been occurring too frequently only really about once every other day. One question I have is if it somehow gets worse to where it disconnects more frequently and isn’t really usable will the option for a replacement always be available? Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 21, 2021 Share Posted April 21, 2021 12 hours ago, syrupD said: I’m thinking I’ll probably wait until then especially since a replacement can have the same issue. The disconnects are annoying but they don’t really affect anything too important to me other than the internet not working and they havnt been occurring too frequently only really about once every other day. One question I have is if it somehow gets worse to where it disconnects more frequently and isn’t really usable will the option for a replacement always be available? Sure thing, yes if it gets to that point I don't see why we won't be able to send a new one out to you. Link to comment Share on other sites More sharing options...
spereze062 Posted April 28, 2021 Share Posted April 28, 2021 So I've been having the same issues discussed in this forum. Random disconnects on my Desktop and WiFi. The only way to get back the signal is to disconnect the router and plug it back in. I have tried all the suggestions giving to others with similar issues and the problem still persist. Not sure what next steps I could take whether you have another solution or possibly get a replacement but if you can let me know that would be great. Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2021 Administrators Share Posted April 28, 2021 46 minutes ago, spereze062 said: So I've been having the same issues discussed in this forum. Random disconnects on my Desktop and WiFi. The only way to get back the signal is to disconnect the router and plug it back in. I have tried all the suggestions giving to others with similar issues and the problem still persist. Not sure what next steps I could take whether you have another solution or possibly get a replacement but if you can let me know that would be great. Thank you Hey, welcome to the forum! Sorry to hear you're having this issue. We have to verify there is a fault before we can authorize a replacement so we'll have to go through steps you may have already tried first. If you could make a new topic that would be best so we can focus on your issue. If you could let us know the modem/router model the R2 is connected to in that post that would be a good starting point. Link to comment Share on other sites More sharing options...
tweaked out Posted May 25, 2021 Share Posted May 25, 2021 keep having issues with the R2 losing internet connection. WiFi disconnects, then Anything connected directly to the R2 loses connection. All lights on the modem & the R2 stay on. Not sure what’s causing this issue, anyone else having a similar problem Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 25, 2021 Share Posted May 25, 2021 9 hours ago, tweaked out said: keep having issues with the R2 losing internet connection. WiFi disconnects, then Anything connected directly to the R2 loses connection. All lights on the modem & the R2 stay on. Not sure what’s causing this issue, anyone else having a similar problem Welcome to the forum! Sorry to hear this, are you still able to access the DumaOS interface when the disconnections occur? Could you please go to Network Settings -> LAN -> DHCP and set the Lease time to 168 hours, then reboot the R2 from the three-dot menu in the top right? Link to comment Share on other sites More sharing options...
tweaked out Posted May 25, 2021 Share Posted May 25, 2021 no i have to reset the router then i can access the os to no avail still having the same issues Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 25, 2021 Share Posted May 25, 2021 11 minutes ago, tweaked out said: no i have to reset the router then i can access the os to no avail still having the same issues Thanks for confirming, have you experienced another disconnect after changing the lease time as I mentioned above? Are all devices disconnecting or is this limited to Wi-Fi devices? Link to comment Share on other sites More sharing options...
tweaked out Posted May 25, 2021 Share Posted May 25, 2021 Yes it still disconnects even after the changes you mentioned WiFi and wired connections Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 25, 2021 Administrators Share Posted May 25, 2021 How often are you experiencing these disconnects? What is the model of the modem the R2 is connected to? Link to comment Share on other sites More sharing options...
tweaked out Posted May 25, 2021 Share Posted May 25, 2021 at least twice a day and no modem as i am on fiber Link to comment Share on other sites More sharing options...
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