kava05 Posted August 14, 2019 Posted August 14, 2019 qos is not working on xr500 im using wire on my xbox one and im still having lag spikes when playing games
Administrators Netduma Fraser Posted August 14, 2019 Administrators Posted August 14, 2019 What is your physical setup e.g. modem model > XR500 > devices? What is your QoS settings? Is QoS definitely not disabled In Anti-Bufferbloat options menu?
kava05 Posted August 14, 2019 Author Posted August 14, 2019 i have fibre and im not using any modems just my xr500 and Qos is not disable
Bert Posted August 14, 2019 Posted August 14, 2019 If you connect straight from the ONT into your XR500 and use PPPoE and Vlan tagging, QoS doesn't work on upload. It's Vlan tagging that is the issue. It's a known bug.
kava05 Posted August 14, 2019 Author Posted August 14, 2019 Wow really that explains why so what should I do
Bert Posted August 14, 2019 Posted August 14, 2019 Add a router before that that does Vlan and PPPoE setup. And put XR500 in dmz. I have the same with one of my XR500's but depending on your bandwidth you might not need QoS. For me it doesn;t make much difference. You can see in your own pic that there is hardly any traffic going on while gaming so really there is not much to do for QoS.
kava05 Posted August 14, 2019 Author Posted August 14, 2019 another router hmm lots of money waist hahahaha is there any other way where i can take this router back?since this Vlan is not working
kava05 Posted August 14, 2019 Author Posted August 14, 2019 lol so all this time my house hold watching movies and all and i have lag spikes when playing games its all because the upload is not working using Vlan is xr700 have the same problem? if not i might get that and take this router back
kava05 Posted August 15, 2019 Author Posted August 15, 2019 hey Fraser would it solve the problem if i connect a modem to the ONT then my xr500 to the modem?
Administrators Netduma Alex Posted August 15, 2019 Administrators Posted August 15, 2019 That might work.Maybe connect your previous router to the ONT and put the XR500 into the DMZ of that router?
kava05 Posted August 16, 2019 Author Posted August 16, 2019 ok so are yous going to fix this VLAN problem?
Administrators Netduma Alex Posted August 20, 2019 Administrators Posted August 20, 2019 No I don't believe so. Have you tried the most recent update? It came out on Friday.
kava05 Posted August 20, 2019 Author Posted August 20, 2019 yes i updated my router and now im having issues with my Geo Filter not working properly
Administrators Netduma Fraser Posted August 20, 2019 Administrators Posted August 20, 2019 I've responded to your other topic regarding this.
EfootballPlayer Posted August 21, 2019 Posted August 21, 2019 (Everything comes by vlan tagging) I have an open case of support with netgear with the problem of vlan tagging, the qos antibufferbloat does not work on the upload, well I have performed an RMA, where I received an XR500 again and I still have the same problem despite having updated to 2.3.2.56 and subsequently performing a factory configuration reset I still have the same problem, the top level of netgear by telephone no longer know what solution, the last step is already the engineering level, let's see If I am lucky, I will wait for a refund of the money I hope. Between RMA, phone calls; I'm spending a lot of money and apart from the loss of time I've been (more than 1 month) I'll tell you the progress
Administrators Netduma Fraser Posted August 22, 2019 Administrators Posted August 22, 2019 Yes we're aware of QoS & VLAN isssues and we are working on that, do you have a router you can put before the XR500 to handle VLAN?
kava05 Posted August 23, 2019 Author Posted August 23, 2019 no i don't have a spare router Fraser can i return this router since the VLAN is not working?
Bert Posted August 23, 2019 Posted August 23, 2019 You can use a cheap managed switch as well but it takes a bit more configuring. Set 802.1Q VLAN. Port from ONT: Trunk mode with VLAN IDs from your ISP. Or if it's a single VLAN ID, acces with PVID same as your ISP's VLAN ID and tagged. Port from XR500: acces, VLAN ID, untagged, PVID the same as your ISP's VLAN ID.
kava05 Posted August 23, 2019 Author Posted August 23, 2019 lol i have no idea Bert but anyways Fraser are you able to give me a case number so i can return my router since the vlan is not working on this xr500
Administrators Netduma Alex Posted August 23, 2019 Administrators Posted August 23, 2019 We don't really do case numbers. If you contact NETGEAR to get a replacement you could always link them to this thread as proof.
kava05 Posted August 24, 2019 Author Posted August 24, 2019 Hey Alex i cannot find any contact number for Netgear are you able to give the the number for Netgear here in New Zealand so i can contact them?
Administrators Netduma Fraser Posted August 24, 2019 Administrators Posted August 24, 2019 You should be able to login here for a number or to submit a ticket: http://support.netgear.com/
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