Chaiyoabc Posted March 27, 2019 Share Posted March 27, 2019 Whenever I download a game, patch that have big file size. My internet access on laptop and other device will not work. From my speculation, it happens 100% every times. And when I go back to PS4 to pause my download, internet connection will go back to work as normal Any fix for this? I have 100/100 and it seems to be router issue to me Link to comment Share on other sites More sharing options...
TrayDay Posted March 27, 2019 Share Posted March 27, 2019 11 minutes ago, Chaiyoabc said: Whenever I download a game, patch that have big file size. My internet access on laptop and other device will not work. From my speculation, it happens 100% every times. And when I go back to PS4 to pause my download, internet connection will go back to work as normal Any fix for this? I have 100/100 and it seems to be router issue to me Hello Chaiyoabc, Check if you have QoS enabled, with the sliders set to 70% to both download and upload, also ensure that "When high priority traffic detected" is enabled as well. Second, another option is "share excess" being checked for both download and upload. Here's a screenshot of what it should look like similar to my settings. Link to comment Share on other sites More sharing options...
banjo22 Posted March 27, 2019 Share Posted March 27, 2019 Strange I was just about to create a thread for the exact same thing, this never happened until around yesterday. I will check the qos and share excess option. Edit: QOS has not changed anything, I set a game download update going and my laptop couldn't refresh a web page despite 70% buffers being set. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted March 27, 2019 Administrators Share Posted March 27, 2019 8 hours ago, Chaiyoabc said: Whenever I download a game, patch that have big file size. My internet access on laptop and other device will not work. From my speculation, it happens 100% every times. And when I go back to PS4 to pause my download, internet connection will go back to work as normal Any fix for this? I have 100/100 and it seems to be router issue to me TrayDay response above is great. Could you follow this advice. If you still have problems, could you take a screenshot of your entire QoS page please and put it on here so we can look at your settings. 6 minutes ago, andybtsn said: Strange I was just about to create a thread for the exact same thing, this never happened until around yesterday. I will check the qos and share excess option Weird you both had it, perhaps a PS4 problem. See my response just above this for next steps. Thanks. Link to comment Share on other sites More sharing options...
Azlios Posted March 27, 2019 Share Posted March 27, 2019 4 minutes ago, Netduma Admin said: TrayDay response above is great. Could you follow this advice. If you still have problems, could you take a screenshot of your entire QoS page please and put it on here so we can look at your settings. Weird you both had it, perhaps a PS4 problem. See my response just above this for next steps. Thanks. Happens for me with my Xbox One too, only had it happen once though. Link to comment Share on other sites More sharing options...
banjo22 Posted March 27, 2019 Share Posted March 27, 2019 Sorry for gate crashing Chaiyoabc's thread but my info will just be as useful to them hopefully See below for my QOS page. Still happening, I can barely get on the R1 gui when my PS4 is downloading now. Bizarre as I have two PS4s and an Xbox and this never used to happen. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted March 27, 2019 Administrators Share Posted March 27, 2019 Could you grab a screenshot of your Traffic Prioritisation panels too please? We're not changed anything, so no reason it would break. Link to comment Share on other sites More sharing options...
banjo22 Posted March 27, 2019 Share Posted March 27, 2019 10 minutes ago, Netduma Admin said: Could you grab a screenshot of your Traffic Prioritisation panels too please? We're not changed anything, so no reason it would break. Sorry being mega blind, I can't find the traffic priority? Link to comment Share on other sites More sharing options...
banjo22 Posted March 27, 2019 Share Posted March 27, 2019 Found it, could have sworn it wasn't there before! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 27, 2019 Administrators Share Posted March 27, 2019 From the looks of your screenshot as you're not actually playing a game and just downloading QoS isn't being applied as a game isn't being prioritized. Switch Anti-Bufferbloat to Always, does that resolve your issue? Link to comment Share on other sites More sharing options...
banjo22 Posted March 27, 2019 Share Posted March 27, 2019 1 hour ago, Netduma Fraser said: From the looks of your screenshot as you're not actually playing a game and just downloading QoS isn't being applied as a game isn't being prioritized. Switch Anti-Bufferbloat to Always, does that resolve your issue? Looks to have sorted it and my network isn't completely saturated. Do I need to switch to that everytime I need to download a game update then? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 27, 2019 Administrators Share Posted March 27, 2019 I would recommend so yes if when you download a game it causes other devices to be unusable or just keep it on always the whole time Link to comment Share on other sites More sharing options...
Chaiyoabc Posted March 28, 2019 Author Share Posted March 28, 2019 Thanks all for the info. I always have it on 'when high priority traffic detected' Unfortunately, I'm not at home right now so I think I will have to test it tomorrow will let you guys know Link to comment Share on other sites More sharing options...
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