One87 Posted November 28, 2018 Share Posted November 28, 2018 I upgraded my netduma r1 to the duma os firmware and it never came up with the login page. I cleared my cache and cookies and it still never worked. i let it sit there for about 20 minutes and still nothing. i tried the 192.168.88.1 ip address as well as the http://r1 and still not working. I tried unplugging the netduma router and still getting no internet. I attempted to put static ip on my netgear router for the netduma and it still is not working. Any help is appreciated. Link to comment Share on other sites More sharing options...
One87 Posted November 28, 2018 Author Share Posted November 28, 2018 Plz help. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted November 28, 2018 Netduma Staff Share Posted November 28, 2018 2 hours ago, One87 said: I upgraded my netduma r1 to the duma os firmware and it never came up with the login page. I cleared my cache and cookies and it still never worked. i let it sit there for about 20 minutes and still nothing. i tried the 192.168.88.1 ip address as well as the http://r1 and still not working. I tried unplugging the netduma router and still getting no internet. I attempted to put static ip on my netgear router for the netduma and it still is not working. Any help is appreciated. Have you tried holding the reset button on the back of the Netduma for over 30 seconds? When you're on a PC wired to the Netduma R1, could you open command prompt and type 'ipconfig' before pressing enter? Screenshot the following results (stuff like your default gateway) and send them over. Did anything happen while you were upgrading such as a power outage? What version were you on before you tried to upgrade? Did you follow the instructions in the beta email? Link to comment Share on other sites More sharing options...
One87 Posted November 28, 2018 Author Share Posted November 28, 2018 I literally followed all steps perfectly. I’ve very techie. I do IT for a living . No default gateway when u run Cmd. Reset Button does nothing. Rebooting netduma and my Netgear MRC does nothing as well. No internet is being passed through netduma. I’ve had it for over 2 years and no real issues until this FW upgrade. Now it does not even work. I tried unplugging it from MRC and putting PC in port 2 of netduma and trying to access 192.168.1.1 and still nothing.192.168.88.1 or http://r1 does nothing. I’ve tried unplugging netduma for several hours and still nothing. Link to comment Share on other sites More sharing options...
One87 Posted November 28, 2018 Author Share Posted November 28, 2018 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2018 Administrators Share Posted November 28, 2018 On your PC could you please set up a static IP for your ethernet card IP 192.168.1.2 Subnet 255.255.255.0 Gateway 192.168.1.1 then connect to ethernet port 2 and try to access the interface please. If that doesn't work try again but using 192.168.88.2 and 192.168.88.1 for static IP and gateway please. Link to comment Share on other sites More sharing options...
One87 Posted November 28, 2018 Author Share Posted November 28, 2018 I tried both several times and still can’t access UI and don’t have internet Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2018 Administrators Share Posted November 28, 2018 Okay thanks for trying, I've let a dev know to see if they have any suggestions Link to comment Share on other sites More sharing options...
One87 Posted November 28, 2018 Author Share Posted November 28, 2018 Ok. Thanks. It was working just fine until this FW update. Should of just stayed on old FW honestly because now my router does not even work. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2018 Administrators Share Posted November 28, 2018 30 minutes ago, One87 said: Ok. Thanks. It was working just fine until this FW update. Should of just stayed on old FW honestly because now my router does not even work. Hopefully they'll have a suggestion and we can get it sorted Link to comment Share on other sites More sharing options...
One87 Posted November 29, 2018 Author Share Posted November 29, 2018 Did you happen to get any suggestions?? Link to comment Share on other sites More sharing options...
Netduma Joseph Posted November 29, 2018 Share Posted November 29, 2018 I have let the team and developers know about this issues. It is quite unusual. We will be back with you shortly Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 29, 2018 Administrators Share Posted November 29, 2018 9 hours ago, One87 said: Did you happen to get any suggestions?? Do you remember which original R1 firmware version you were on before upgrading? Link to comment Share on other sites More sharing options...
One87 Posted November 29, 2018 Author Share Posted November 29, 2018 R1-v-1-03-6j.sig Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 29, 2018 Administrators Share Posted November 29, 2018 2 hours ago, One87 said: R1-v-1-03-6j.sig Okay good, just ruling out that you didn't upgrade from a very old version Link to comment Share on other sites More sharing options...
S13 Posted December 2, 2018 Share Posted December 2, 2018 Same thing happened to me I upgraded from same 1036j n no access to internet or netduma interface. What should I do ? Thanks Link to comment Share on other sites More sharing options...
S13 Posted December 2, 2018 Share Posted December 2, 2018 Update ! Apologies. Its fixed. I just held reset button on Netduma R1 for few minutes untill it beeped n let it go. It restarted and asked me for USERNAME PASSWORD. Admin & password Boommmmmmm hihihi, I am in. I got Duma Os. Thanks Link to comment Share on other sites More sharing options...
One87 Posted December 2, 2018 Author Share Posted December 2, 2018 10 hours ago, S13 said: Update ! Apologies. Its fixed. I just held reset button on Netduma R1 for few minutes untill it beeped n let it go. It restarted and asked me for USERNAME PASSWORD. Admin & password Boommmmmmm hihihi, I am in. I got Duma Os. Thanks How long did you hold reset button for ? I held for 1 min and nothing happens. Link to comment Share on other sites More sharing options...
S13 Posted December 2, 2018 Share Posted December 2, 2018 26 minutes ago, One87 said: How long did you hold reset button for ? I held for 1 min and nothing happens. Held it u 26 minutes ago, One87 said: How long did you hold reset button for ? I held for 1 min and nothing happens. Held it until it beep, then let it go. Routee restarted & i got username and password screen on browser for 192.168.88.1 interface. I did this just after Duma os upgrade. As lost internet n 192.16.88.1 wont load. Longer than 1 minute ! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 2, 2018 Administrators Share Posted December 2, 2018 Shouldn't need to hold it that long but try that One Link to comment Share on other sites More sharing options...
One87 Posted December 4, 2018 Author Share Posted December 4, 2018 I’ll try that but has then their been any other suggestions? Can I send it to get fixed or replaced or what ? Link to comment Share on other sites More sharing options...
S13 Posted December 4, 2018 Share Posted December 4, 2018 11 hours ago, One87 said: I’ll try that but has then their been any other suggestions? Can I send it to get fixed or replaced or what ? Did u try ? Did it work ? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted December 4, 2018 Administrators Share Posted December 4, 2018 Here's a guide on how to do this factory reset: http://support.netduma.com/en/support/solutions/articles/16000084263-how-to-factory-reset-the-netduma-r1-using-dumaos See the bottom half where it explains how to use the Reset Button to achieve this. Link to comment Share on other sites More sharing options...
One87 Posted December 4, 2018 Author Share Posted December 4, 2018 1 hour ago, S13 said: Did u try ? Did it work ? At work now. I will try this when I get home. Link to comment Share on other sites More sharing options...
One87 Posted December 4, 2018 Author Share Posted December 4, 2018 54 minutes ago, Netduma Admin said: Here's a guide on how to do this factory reset: http://support.netduma.com/en/support/solutions/articles/16000084263-how-to-factory-reset-the-netduma-r1-using-dumaos See the bottom half where it explains how to use the Reset Button to achieve this. Thanks I will try this again once I get home. Do I need to have my modem plugged up to the netduma to complete the factory reset it or only the power adapter is okay ? Link to comment Share on other sites More sharing options...
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