Denied Servers and Players

[Netduma Fraser]

Do they appear on the map with a / going through them at all? 

[Kahari]

The New ones I’ve denied, Yes they appear with a slash through them. But the ones that are under my denied list and that I’ve blocked in the past I still connect to. Wondering if I should just clear out my entire list of Allow and Deny and just start fresh.

[Netduma Fraser]

Okay that's interesting. So it may be that the fix is included as it seems to be denying new servers/IDs. The old ones may not be utilising the fixed denied system so yes as you have mentioned I would recommend clearing out all the old ones and denying as they come up in the future to see if they stay denied now.

[Kahari]

Ok I’ll try that for the next week or so and give an update on the results. Thanks again!

[Kahari]

Just an idea/suggestion for the next update, it would be nice to select multiple servers or players (like a check box in an email account) and delete them all at once. Just a suggestion for those with an Allow and Deny “Laundry List.” 😉

[Netduma Fraser]

Thats a good idea, we'll likely implement something like this in future!

[Albo2001]

You could group all dedicated servers divided for region , and selected where you could connected..

[Netduma Fraser]

49 minutes ago, Albo2001 said:

You could group all dedicated servers divided for region , and selected where you could connected..

That might be a difficult task, also just because you've allowed a server doesn't mean you're guaranteed to get connected to it

[Kahari]

Quick question: For some reason, I was playing a game of COD WW2 and an entire party from Japan was able to connect to a Texas server. How is this possible?

[Netduma Fraser]

The game will connect people to whatever server it decides, we can't prevent the game doing that for other players, we can only influence where you connect to.

[Kahari]

Well it was good while it lasted, but I'm now connecting to denied servers once again.. It has happened to me now on about 5-6 occasions since the new update.

[Netduma Fraser]

I will raise this with the team again, it might be that your router is just affected as we've not seen many issues regarding it. Either way I'm hopeful we can find out the cause.

[Kahari]

Thanks this is happening much more frequently now. The first few times it seemed odd, but even today I've connected to denied servers at least 4 times. I even deny them again and it seems to work for awhile, but then sure enough I'll connect to another.

[Netduma Fraser]

Okay thanks for the info, I won't suggest checking the IDs again, I know you've already confirmed they're the same. Hopefully we'll get an update from Joseph soon

[Kahari]

Any word from your guy Joseph? I'm still running into this problem. Thanks!

[Netduma Fraser]

Nothing yet but I've just chased him again for an update

[Kahari]

I haven't connected to one good server this morning. Only servers I've denied! As you can see in the pics, they are denied and do not have the slash through them indicating its a denied server. However I highlighted it showing that I did deny the server. These pics are servers I've connected to 2 times in a row!! In other words, after each game I left the lobby, waited about 2- 3 mins, tried to get into another lobby and connected to another denied server. (It was actually 3 TIMES IN A ROW I didn't take the first picture before these two because I thought it was a random fluke) This is a serious problem that needs to be fixed. I've dealt with this issue since July of 2018, and you resolved the issue for a month with the latest update, and here we are again. This is getting frustrating and pretty ridiculous 

[Netduma Admin]

We've tested Deny multiple times and it's working for us, so this is weird for sure. Is there a time gap between you denying and connecting to it again? It takes about 2 minutes to kick in (a deliberate anti-cheating method)

Also, not sure if you want to try this, but you could avoid these high ping servers if you used Ping Assist like a Ping Filter. See the bottom half of this guide here: http://support.netduma.com/en/support/solutions/articles/16000087579--dumaos-optimal-settings-guide-ping-assist

[Kahari]

My first game today fired up Call of Duty and then immediately connected to this server..(Just now)

[Daniel987]

I'm seeing a similar issue in Destiny 2 (P2P game). I'll block a player because I don't want to match their team again, wait several minutes and start match making again. I'll have several games where I don't match this team, but then after a good 30-40 minutes we match them again. The below screenshot shows one of the IDs that I blocked but it doesn't show with a / through it. I'm fairly technical, so if you need logs from the router or packet captures from the network to help solve this issue let me know.

[Netduma Admin]

Thanks guys, this is helpful. Are you both using XR500s? Are you on the latest firmware (ends in .40)? You can check firmware version by clicking the 'i' icon in the top right corner of DumaOS.

Given you are both seeing similar results we will need to check this ourselves. 

Thanks.

[Daniel987]

Yes I'm running the XR500 with firmware version 2.3.2.40

[Kahari]

Yes I’m using the most current firmware and XR500.

[Netduma Jack]

Thank you guys for the information; we'll test this on our end and see if we can replicate the issue.

[Kahari]

I just realized something...(This is starting to become a pattern for me when playing) When I fire up my game and go into a lobby, it takes me through all my denied servers first before it connects me to a server I allowed. As soon as it connects me to a denied server, I leave the match and deny the server again. (While it's still showing on the map. It even shows the slash on the server indicating it's denied.) After that it connects me to my next denied server, and I repeat the process. At that point, it denies the servers for that day and I don't connect to them again ONLY for that day or gaming session. When I play the next day, it starts all over again. Connects me to all my denied servers first, I deny them as I connect to them, and then it connects me to a server I allowed. But none the less, I shouldn't have to do this every day during gaming sessions. Once the server is denied, I shouldn't connect to it..period.