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Getting error message on PS4 WS-37397-9


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Hello,

 

I keep getting a error message on ps4 WS-37397-9. It wouldn't let me log into psn. So i googled it and said to call isp. Which I did, he reset my ip address and modem and he checked everything and still the same isssue. So customer rep told me to plug directly into playstation from modem did that and I was able to get in just fine. So its a net duma issue. I played all last night and no issues except just a crappy connection (ww2). Any help administered would be great as I cannot and will not play cod without duma. I've  have duma since it first came out. Maybe its at the tail end of its life, idk hope not.

 

Thanks,

Mike

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Hello,

 

I keep getting a error message on ps4 WS-37397-9. It wouldn't let me log into psn. So i googled it and said to call isp. Which I did, he reset my ip address and modem and he checked everything and still the same isssue. So customer rep told me to plug directly into playstation from modem did that and I was able to get in just fine. So its a net duma issue. I played all last night and no issues except just a crappy connection (ww2). Any help administered would be great as I cannot and will not play cod without duma. I've  have duma since it first came out. Maybe its at the tail end of its life, idk hope not.

 

Thanks,

Mike

Make sure the geofilter is turned off when your logging in. The geofilter should only be enabled just before you search for a match.

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Make sure the geofilter is turned off when your logging in. The geofilter should only be enabled just before you search for a match.

First of all I have tried everything. I did disable the duma before even turning on the psn, nothing. I've never had to turn off duma before logging before. I played this game since launch and no problems. Why today? What changed? I really wish duma team would respond so I can jam.

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So I'm trying to fix this issue by myself and I I accidently changed the address part in lan 192.168.88.1 i changed the 88 part to 151 now I can't log into my net duma and I have no internet someone please help me. I know it's Saturday and everyone has better things to do.

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Can you log in to your Netduma by plugging your laptop in over ethernet and going through 192.168.151.1 (if that's what you changed it to) ?

Otherwise you're probably going to have to factory reset, I assume that will reset it to 192.168.88.1.

 

But whatever it was that you were doing, that got your IP banned, will get you banned again.

 

Moved to 'General Support'.

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Hello,

 

I keep getting a error message on ps4 WS-37397-9. It wouldn't let me log into psn. So i googled it and said to call isp. Which I did, he reset my ip address and modem and he checked everything and still the same isssue. So customer rep told me to plug directly into playstation from modem did that and I was able to get in just fine. So its a net duma issue. I played all last night and no issues except just a crappy connection (ww2). Any help administered would be great as I cannot and will not play cod without duma. I've  have duma since it first came out. Maybe its at the tail end of its life, idk hope not.

 

Thanks,

Mike

 

This has nothing to do with the Netduma itself. The fact that removing the Netduma from your setup gets you unbanned is because removing the Netduma changes the associated MAC address of your modem. In the US most modem's get dynamic IP addresses based on whatever device they are connected to. When the modem restarts with a new device connected to it, they see a different MAC address which gives the modem a new IP thus the ban is gone.

 

Now the bigger question is why were you banned in the first place? 99% of the time this is because of an infected or malicious device on your network. The hacked devices are part of a botnet and when it's master sends the command your device and thousands other devices start to sending a lot of data to the one specific destination and the destination service is unavailable because of that. It's called DDOS attack.

 

A few years ago it was Sony's PlayStation Network service which was under this kind of attack.This is just one attack, but there are tons of them every day and companies need to protect themselves. Sony decided to protect itself by banning IP addresses of known attackers.

 

You can fix this and continue using the Netduma by going into Settings > WAN

 

OhZrspFARQ2XEK1VpFZvgw.png

 

Enable Clone MAC and then change the last 3 sets of numbers/letters to something else. It can be 0-9 and A-F

 

Reboot your Netduma from misc settings. Wait for it to come back on.

 

Then reboot your modem and it should be back online.

 

If it doesn't work you did something wrong. Try again.

 

You must be in the US on a cable based ISP with a regular modem (or a combo modem/router in modem/bridge mode) for this to work.

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Can you log in to your Netduma by plugging your laptop in over ethernet and going through 192.168.151.1 (if that's what you changed it to) ?

Otherwise you're probably going to have to factory reset, I assume that will reset it to 192.168.88.1.

 

But whatever it was that you were doing, that got your IP banned, will get you banned again.

 

Moved to 'General Support'.

unfortunatally i cannot plug my stupid laptop into duma cause it doesn't have a ethernet port. I have a google chromebook. What do you suggest I do?

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unfortunatally i cannot plug my stupid laptop into duma cause it doesn't have a ethernet port. I have a google chromebook. What do you suggest I do?

 

First thing I'd do is turn both Netduma and hub (modem) off first, for 5 mins minutes. Maybe it's just a communication issue between the two.

Then turn the hub/modem back on, give it 5 mins, then turn the Netduma back on.

 

If you can't get in over wifi using 192.168.88.1 or 192.168.151.1 then factory reset.

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This has nothing to do with the Netduma itself. The fact that removing the Netduma from your setup gets you unbanned is because removing the Netduma changes the associated MAC address of your modem. In the US most modem's get dynamic IP addresses based on whatever device they are connected to. When the modem restarts with a new device connected to it, they see a different MAC address which gives the modem a new IP thus the ban is gone.

 

Now the bigger question is why were you banned in the first place? 99% of the time this is because of an infected or malicious device on your network. The hacked devices are part of a botnet and when it's master sends the command your device and thousands other devices start to sending a lot of data to the one specific destination and the destination service is unavailable because of that. It's called DDOS attack.

 

A few years ago it was Sony's PlayStation Network service which was under this kind of attack.This is just one attack, but there are tons of them every day and companies need to protect themselves. Sony decided to protect itself by banning IP addresses of known attackers.

 

You can fix this and continue using the Netduma by going into Settings > WAN

 

OhZrspFARQ2XEK1VpFZvgw.png

 

Enable Clone MAC and then change the last 3 sets of numbers/letters to something else. It can be 0-9 and A-F

 

Reboot your Netduma from misc settings. Wait for it to come back on.

 

Then reboot your modem and it should be back online.

 

If it doesn't work you did something wrong. Try again.

 

You must be in the US on a cable based ISP with a regular modem (or a combo modem/router in modem/bridge mode) for this to work.

Okay I will try this when I can actually get back into net duma. My last resort is factory resetting it I guess. You may have to walk me through the whole mac address part. I'm not super tech savvy. 

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Can you log in to your Netduma by plugging your laptop in over ethernet and going through 192.168.151.1 (if that's what you changed it to) ?

Otherwise you're probably going to have to factory reset, I assume that will reset it to 192.168.88.1.

 

But whatever it was that you were doing, that got your IP banned, will get you banned again.

 

Moved to 'General Support'.

Colonic boom I got in I typed in the 151 and got into router and changed it back to the 88!

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This has nothing to do with the Netduma itself. The fact that removing the Netduma from your setup gets you unbanned is because removing the Netduma changes the associated MAC address of your modem. In the US most modem's get dynamic IP addresses based on whatever device they are connected to. When the modem restarts with a new device connected to it, they see a different MAC address which gives the modem a new IP thus the ban is gone.

 

Now the bigger question is why were you banned in the first place? 99% of the time this is because of an infected or malicious device on your network. The hacked devices are part of a botnet and when it's master sends the command your device and thousands other devices start to sending a lot of data to the one specific destination and the destination service is unavailable because of that. It's called DDOS attack.

 

A few years ago it was Sony's PlayStation Network service which was under this kind of attack.This is just one attack, but there are tons of them every day and companies need to protect themselves. Sony decided to protect itself by banning IP addresses of known attackers.

 

You can fix this and continue using the Netduma by going into Settings > WAN

 

OhZrspFARQ2XEK1VpFZvgw.png

 

Enable Clone MAC and then change the last 3 sets of numbers/letters to something else. It can be 0-9 and A-F

 

Reboot your Netduma from misc settings. Wait for it to come back on.

 

Then reboot your modem and it should be back online.

 

If it doesn't work you did something wrong. Try again.

 

You must be in the US on a cable based ISP with a regular modem (or a combo modem/router in modem/bridge mode) for this to work.

Ok modbox. So I understand this correctly. The last 3 sets of numbers or letters change them to whatever i want? Any combination of letters or #'s. Upercase or lower case, etc. I don't want to screw this up. Thanks again!

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Ok modbox. So I understand this correctly. The last 3 sets of numbers or letters change them to whatever i want? Any combination of letters or #'s. Upercase or lower case, etc. I don't want to screw this up. Thanks again!

0 through 9 and A through F. They must be capitalized

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0 through 9 and A through F. They must be capitalized

Okay I did it!!!!!!!!!!F yeah!!!! Thank you both of you guys for helping me. I am super greatful. I wish I could email you guys a frickin beer!!! Thanks modbx your a genius man!

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Okay I did it!!!!!!!!!!F yeah!!!! Thank you both of you guys for helping me. I am super greatful. I wish I could email you guys a frickin beer!!! Thanks modbx your a genius man!

 

The only problem is if something on your network is causing an issue and making PSN flag your IP as malicious, then you'll be banned again really soon.

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The only problem is if something on your network is causing an issue and making PSN flag your IP as malicious, then you'll be banned again really soon.

Good god I hope not. I've never had any problems before. Don't know where this came from. Thanks for all of the insight!

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