mrcalebreese Posted July 8, 2016 Share Posted July 8, 2016 I live in Middle Tennessee , USA I have Charter Internet 60d 4 up I just feel like it isn’t as smooth as it should be please help me get the best settings. I play mostly Black ops 3 and Halo 5. Thanks for help and time! Have laptop and xbox hard wired to router Here are my results ! Please help me! I tried my best to do it right hope it works1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 8, 2016 Administrators Share Posted July 8, 2016 Hey, welcome to the forum! For a start it's not set up for your speeds. Input 60/4 into bandwidth settings and allow it to auto update for you. Your base ping is quite unstable. 26ms difference at the ends of the range. I would use a program like PingPlotter and test the connection over different times/days. Then take the results to your ISP and see if there is anything they can do to improve it. If you take your base ping at the maximum you won't be able to get games under 49ms. I would also put your console in hyper traffic as well. Link to comment Share on other sites More sharing options...
mrcalebreese Posted July 8, 2016 Author Share Posted July 8, 2016 Thanks for the reply so quick! Should I put my isp speed (60/4) it says it provides or my (40/3) actual speed from a hard wired speed test. I download ping plotter but what should I tell my Isp that it fluctuates ? Already have hyperlane so thats a plus I was getting spikes yesterday is there any tips to lower it Link to comment Share on other sites More sharing options...
Dillinger Posted July 8, 2016 Share Posted July 8, 2016 Oh boy.... Okay, so this isn't the WORST we have seen, so there is a plus for you. Put the speed in that you are paying for and let's keep that variable constant. I personally think THERE IS a problem in your ISP's line, I'd bet a small fortune on it, but let's do some basic due diligence to make sure. Now that you have PingPlotter, we are going to want to collect (2) samples. Set up: You are going to want to ping an active and constantly running source. We have been using Google, but recently we have seen some strange responses, so I have seen people switch to Twitter, or similar. You will enter that in the target slot on the upper left (I think depending on your version - I have a Mac and haven't used it in a bit, so I apologize). On the frequency of the measuring I think we have been having people run 2.5s per, but you can play with that to see if there is a further need to sample more often. First Sample: We want to determine what your network, the part your ISP provides and maintains for you, is like when no one is using it. Ideally we would like to have a sample from about 0200hrs to about 0400hrs when most of the neighbors are fast asleep in their beds and not using massive quantities of bandwidth. Usually an hour is enough time, but if you can grab a couple of hours that will help. This will be "about as good as your network can be" right now. Run from your laptop, not the game console - pretty basic but in case anyone is reading this later on. Sliders at 100% DO NOT put your laptop in Hyper Lane for this test We don't want a lot of internet traffic in your house at this time, so hopefully you will be sleeping as well. Second Sample: This one is going to be more crucial because it's going to be taken when most people are using the network, and probably when you are trying to game. This sample should follow the same set-up and time frame as your initial sample. If they are different addresses, or one is short and one is 2 hours long, it won't be a great measurement. We will want to try and get a quick network in your house too, so maybe run while dinner out is occurring, a movie, something to give you a couple of hours of quiet home network time just after the dinner hour in your neighborhood. Theory being that most people will be surfing/streaming during that time and when the network will be at the noisiest. Everything the same set up as before Take those samples and bring the results back. The first sample will show us the best quality you have right now and the second will show us a delta of how far it goes to shit during heavy usage. The difference/delta will be where we start and it WILL involve some painful conversation with your ISP, but we can help a bit with that to give you some tips to get the best "service" you can. Caveat: I worked in Cable TV for close to 15 years and I have worked on Charter Communications plant in two states during that time. Cable TV is not the ideal medium for gaming in a quick response, twitch shooter like CoD or Halo. Personally my local Cable network was bad enough that I just decided to switch to ADSL for my gaming needs. But the #DumaArmy is happy to help our own, so let's get some data and see if we can't get you with some answers. JD Link to comment Share on other sites More sharing options...
maazsk97 Posted July 8, 2016 Share Posted July 8, 2016 Screen Shot 2016-07-07 at 10.49.41 PM.pngThanks for the reply so quick! Should I put my isp speed (60/4) it says it provides or my (40/3) actual speed from a hard wired speed test. I download ping plotter but what should I tell my Isp that it fluctuates ? Already have hyperlane so thats a plus I was getting spikes yesterday is there any tips to lower it Show them your Ping Diagnostics results too. The netduma turns the internet off when running the tests so its an accurate line test and doesn't get affected by other devices. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 8, 2016 Netduma Staff Share Posted July 8, 2016 I would re-iterate the above; could you try getting some ping plotter results at different times of the day? This does seem like it could be an ISP issue. Try out a different ethernet cable / different ports in the router. Are all your devices going through the Netduma, or are some connected to the ISP? And are you running your games wirelessly or wired? Link to comment Share on other sites More sharing options...
mrcalebreese Posted July 8, 2016 Author Share Posted July 8, 2016 I would re-iterate the above; could you try getting some ping plotter results at different times of the day? This does seem like it could be an ISP issue. Try out a different ethernet cable / different ports in the router. Are all your devices going through the Netduma, or are some connected to the ISP? And are you running your games wirelessly or wired? Link to comment Share on other sites More sharing options...
mrcalebreese Posted July 8, 2016 Author Share Posted July 8, 2016 Yes all devices through the the netduma . Running wired on Xbox one and laptop is wired.nat is open. Thanks for advice. Link to comment Share on other sites More sharing options...
mrcalebreese Posted July 12, 2016 Author Share Posted July 12, 2016 the decent one is just a little longer but not much . they are an hour hope they work i tried to put the pp2 file in but wouldnt let me. also the is how it was looking ping diagnoses i was lagging pretty bad on cod bloack ops 3 sample bad night text.txt decent sample ping plotter.txt Link to comment Share on other sites More sharing options...
Zennon Posted July 12, 2016 Share Posted July 12, 2016 mrcalebreese please press file save image on ping plotter the txt is no good. You then go to more reply option and upload it from the choose files button. Link to comment Share on other sites More sharing options...
fuzzy clam Posted July 12, 2016 Share Posted July 12, 2016 I feel bad for him as he has Charter as an ISP and cable sucks for a steady line.And that is my personal experience with them,unwilling to acknowledge any issues on their end even thou I provided 30 days worth of info showing severe node overload and a line loaded with noise (jitter),my solution to the problem was to get a new ISP and the issue was solved. Best of luck getting your issue sorted. Link to comment Share on other sites More sharing options...
mrcalebreese Posted July 12, 2016 Author Share Posted July 12, 2016 Thanks for the help everyone I'm a Noob! Let me know what you think Link to comment Share on other sites More sharing options...
Zennon Posted July 12, 2016 Share Posted July 12, 2016 You really need to take a long snap shot its only showing a minute Anyhow in the first picture your ping brick walls and you get 125ms instant rise of ping which is very unusal In the second picture you have packet loss on the last hop which is not good. Longer tests are needed please. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 12, 2016 Netduma Staff Share Posted July 12, 2016 More tests are probably needed. If your base ping is bad to begin with, the Netduma can only help so much in this case. You should really get a couple of hours at least of ping plotter results and send that and more information to your ISP to see if they can fix it from their end. Link to comment Share on other sites More sharing options...
mrcalebreese Posted July 13, 2016 Author Share Posted July 13, 2016 what do i set my trace interval time on and focus time on pingplotter? Link to comment Share on other sites More sharing options...
Zennon Posted July 13, 2016 Share Posted July 13, 2016 Leave them at 2.5 and auto they are fine. Link to comment Share on other sites More sharing options...
ColonicBoom Posted July 13, 2016 Share Posted July 13, 2016 Also, right click on the graph (along the bottom) and change that to 60mins (or longer) then we can see your full plot too Link to comment Share on other sites More sharing options...
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