CzechMex23 Posted June 16, 2016 Posted June 16, 2016 Can I get step by step instructions on how to fix this? I'm an idiot when it comes to this stuff. Thx
CzechMex23 Posted June 16, 2016 Author Posted June 16, 2016 just FYI. I goes modem, netgear router, netduma then Xbox one.
Netduma Staff Netduma Crossy Posted June 16, 2016 Netduma Staff Posted June 16, 2016 Have you followed these instructions?
ColonicBoom Posted June 16, 2016 Posted June 16, 2016 Ok, lots of questions... Is your Netgear router in modem mode (passthrough), or is your Netduma in the ISP hub's DMZ? Are any devices, other than the Netduma, connected to your ISP hub? Is wifi disabled on your ISP hub? What speeds to actually receive from your ISP? (Not what you pay for). Is your Xbox/PS4 in Hyper Lane? Do you have UPnP enabled or port forwarding? Do you have your console (or PC) selected and enabled in the Geo Filter?
CzechMex23 Posted June 17, 2016 Author Posted June 17, 2016 This is what I'm talking about. I have no clue what you're talking about. I don't know what half the things you're talking about mean. Not good at this stuff
fakkel Posted June 17, 2016 Posted June 17, 2016 I think It would be wise if he would download Teamviewer so that someone can set it up for him?
Netduma Staff Netduma Jack Posted June 17, 2016 Netduma Staff Posted June 17, 2016 Can you provide the information asked for here please http://forum.netduma.com/topic/11776-please-read-before-posting-a-support-thread/ and also provide screenshots from what is asked here as well http://wiki.netduma.com/doku.php?id=lag_support_instructions
Administrators Netduma Fraser Posted June 17, 2016 Administrators Posted June 17, 2016 Ok, lots of questions... Is your Netgear router in modem mode (passthrough), or is your Netduma in the ISP hub's DMZ? Are any devices, other than the Netduma, connected to your ISP hub? Is wifi disabled on your ISP hub? What speeds to actually receive from your ISP? (Not what you pay for). Is your Xbox/PS4 in Hyper Lane? Do you have UPnP enabled or port forwarding? Do you have your console (or PC) selected and enabled in the Geo Filter? This is what I'm talking about. I have no clue what you're talking about. I don't know what half the things you're talking about mean. Not good at this stuff I'll try to make Colonic's info easier to understand and add a bit of my own. Ultimately the links above will enable us to help you better. In order to use congestion control (one of the main features involved in reducing lag) all devices need to be connected to the netduma. So by having some devices connected to the netgear means you can't make use of the feature. ISP hub refers to the modem or router given by your internet provider. This would be the modem in your example. DMZ is an option that helps to open NAT. Does you modem give out wifi or is it just the netgear and duma that give out wifi? Through modem what speeds do you get? On the duma, in settings > UPnP is it enabled? On duma, in settings > port forwarding do you have anything set? On the dumas host filtering page do you have your console selected at the top of the page?
CzechMex23 Posted June 17, 2016 Author Posted June 17, 2016 Just the Netgear and Netduma give out WiFi. 50 download 5 upload. UPnP is enabled. Nothing is set on port firewater forwarding. Yes it's selected.
Zennon Posted June 18, 2016 Posted June 18, 2016 Only one device should be handing out WiFi. If the Netgear has 5ghz and you wish to use that the set up is .... Modem > Netduma (WiFI off) > NetGear AP mode (5Ghz WiFi on) as this set up will still use the Netduma's congestion control If your Netgear does not support 5Ghz then the set up would be.... Modem > Netduma (Wifi on)
CzechMex23 Posted June 19, 2016 Author Posted June 19, 2016 Okay thank you. Now a warning sign saying something went wrong with the ping and to make sure none of the devices are being VPN'ed. They aren't.
Administrators Netduma Fraser Posted June 19, 2016 Administrators Posted June 19, 2016 Okay thank you. Now a warning sign saying something went wrong with the ping and to make sure none of the devices are being VPN'ed. They aren't. Follow this http://wiki.netduma.com/doku.php?id=why_can_t_i_ping
CzechMex23 Posted June 19, 2016 Author Posted June 19, 2016 They are disabled. That's why I don't understand what's going on. Also I don't know how to disable my firewall
Administrators Netduma Fraser Posted June 20, 2016 Administrators Posted June 20, 2016 Can you make sure you're using Google Chrome/Firefox as those are our recommended browsers also. Look on your PC for the Firewall you have, it may be the anti-virus you have or the standard Windows Firewall, then search online how to disable it
Recommended Posts
Archived
This topic is now archived and is closed to further replies.