ColonicBoom Posted May 1, 2016 Share Posted May 1, 2016 One for Zennon in particular, more for your entertainment than anything... Up until about two weeks ago my Netduma 'internet diagnostics' always read 'exceptional' across the board and suddenly things went particularly pear-shaped. I started having many problems with frame-rate in BO3, general lag problems, jitter, you name it - I suffered it and for a couple of weeks and then it took a sudden nosedive, including a general increase in ping (regardless of the destination I ping). I spoke to Virgin Media and went through my Ping Plotter results with them, then I went through everything I had tried to resolve the issues. I tried: two different routers (NetDuma / Asus RT-N66U) loads of different cables throughout the network Ping Plotter running on a Mac Ping Plotter running on a PC (just in case) I tried directly connecting to the hub in Modem Mode too of course Repeated resets of equipment And finally a factory reset of all routers/hub Nothing made a difference. Virgin Media were actually quite good on the phone, no messing about, they said that there's nothing else that I could try and I'd done everything already - so they would send me the new hub (enabling 150mb DL / 12mb UL with it). So I set all that up yesterday and the results are astonishing... My bandwidth has increased massively from 63mb DL / 2.95mb UL (I was paying for 60mb DL / 3mb UL). I now receive 180mb DL / 18mb UL. But the line has deteriorated to a quality reserved for the very depths of hell. Here's a couple of thinkbroadband graphs to illustrate... With the old 'Super Hub' a few days ago With the new 'Disaster Hub' The big chunks of packet loss is where I had everything down to try to fix this mess. My jitter has more than doubled now and my ping is spectacularly erratic. And my Netduma internet diagnostics now read... OK / Bad / Terrible. Feel free to laugh it up lads. Engineer coming to 'fix' it on Tuesday. I meant to put this in 'General' rather than 'Support', if an admin can move it... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 2, 2016 Administrators Share Posted May 2, 2016 That sucks man, really hope they can resolve that for you! Moved to off topic Link to comment Share on other sites More sharing options...
Zennon Posted May 2, 2016 Share Posted May 2, 2016 You have been moved to the 200mb pipe with other high usage users. They will tell you everything is OK, I hope they did not put you on a new contract. Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 2, 2016 Author Share Posted May 2, 2016 You have been moved to the 200mb pipe with other high usage users. They will tell you everything is OK, I hope they did not put you on a new contract. I'm on a rolling month-by-month anyway - but not for long This might be a stupid question but how's that work Zen? I'm on the same line as before (all they did is send me a box in the post which I installed, are they routing me through different machines now or something? Link to comment Share on other sites More sharing options...
Zennon Posted May 2, 2016 Share Posted May 2, 2016 More than likely on a different back haul that has higher bandwidth with heavier users as seen in your TBB plots Link to comment Share on other sites More sharing options...
bagsta69 Posted May 2, 2016 Share Posted May 2, 2016 Holy cow man, that's awful. Hope you get it sorted out soon mate. Mine is now all good after changing the faceplate and box but I'm with Bt fibre not cable. I've heard quite a lot of people complain about cable from a gaming PoV. Link to comment Share on other sites More sharing options...
Macca65 Posted May 2, 2016 Share Posted May 2, 2016 Holy cow man, that's awful. Hope you get it sorted out soon mate. Mine is now all good after changing the faceplate and box but I'm with Bt fibre not cable. I've heard quite a lot of people complain about cable from a gaming PoV. Ohhhhhhhh yes, as Churchill would say:) Link to comment Share on other sites More sharing options...
Dillinger Posted May 2, 2016 Share Posted May 2, 2016 But the line has deteriorated to a quality reserved for the very depths of hell. Sorry, but that made me howl this morning like a little kid told a dirty joke for the first time. That absolutely sucks man as I know you were trying everything. I assume the next move is to dump them entirely and go with the other option you were considering? BT was it? I have to wonder if Zennon isn't right, in that you are sharing a large pipe now with other large, high traffic users. My initial thinking was that there would not be a lot of local users on such a big dollar value service, it would be overkill for most households, thus a cleaner line in residential settings. Obviously that assessment was either way out in left field, or you live in vicinity of some heavy, heavy data users. Good luck and keep us informed if for no other reason than it may help some other victim of Virgin down the line. Link to comment Share on other sites More sharing options...
Zennon Posted May 2, 2016 Share Posted May 2, 2016 The only way to escape the depths of broadband hell is to come with us the angels of fibre, join us. Link to comment Share on other sites More sharing options...
BENORMOUS Posted May 2, 2016 Share Posted May 2, 2016 Have to agree with zennon just don't go with sky haha anyone but them Link to comment Share on other sites More sharing options...
fuzzy clam Posted May 2, 2016 Share Posted May 2, 2016 Hate to see that shit happen to anyone,both JD and I have been there and it will really fuck your gaming up.I can say that it never really effected the rest of the house just my gaming,which we all know if your a gamer...KIND OF A BIG DEAL. So hope you get it sorted quickly CB,and as always follow YODA Z and you shall be rewarded. Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 2, 2016 Author Share Posted May 2, 2016 Cheers for the kinds words of support lads, I'll get through this testing time don't worry I have an engineer coming out tomorrow morning but I am pretty certain that he won't be able to do anything - this looks and sounds terminal. I've checked Virgin's forums and they are littered with threads saying the exact same thing - several say "about 2 weeks ago things took a sudden turn for the worse", which is exactly when I felt the connection went further South and is why I requested a replacement hub (looks like they changed something with the infrastructure and screwed the pooch). A similar thing happened when I used to be on the 30mb package - we were forced onto the 50mb package and the drop in quality of games was instant and very noticeable. This new drop in quality is astonishing though. You can imagine how the majority of games are playing - 9 out of 10 are pretty much unplayable now. The few 'good' lobbies play like the lobbies I would have described as 'bad' last month I did get two or three good games this weekend. But that's only enough to keep the engineer safe for a couple of minutes. The moment he tries to blame anything other than Virgin he's liable to lose a limb. I'll update you with his bullshit spiel tomorrow - anyone have any questions for him? For shits and giggles? I'm going to ask the following... "Can you fix it?" "Can you fix what went wrong two weeks ago that caused me to request a replacement hub in the first place?" "Is Virgin's infrastructure simply not good enough for gaming?" "Would you recommend BT Infinity, TalkTalk, or someone else?" *IMPORTANT NOTE This 'upgrade' to the package was about to become mandatory, they just did mine before the official roll-out for my area (meaning it will almost definitely get worse as more people near me end up forced onto this package too). Other Virgin customers beware - you are very likely about to receive an unlubed forceful intrusion of the bandwidth-increasing variety that will severely damage your gaming-enjoyment sphinter. Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 3, 2016 Author Share Posted May 3, 2016 Update. Very honest Virgin engineer has told me that there's nothing wrong with my setup or equipment. He said that all of the problems can be directly attributed to Virgin's infrastructure and there's nothing he can do but report it to the network team. Bum. Link to comment Share on other sites More sharing options...
Zennon Posted May 3, 2016 Share Posted May 3, 2016 Update. Very honest Virgin engineer has told me that there's nothing wrong with my setup or equipment. He said that all of the problems can be directly attributed to Virgin's infrastructure and there's nothing he can do but report it to the network team. Bum. That was good of him to be truthful, it is nothing I did not already know and passed on to you though Get yourself on fibre CB. Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 3, 2016 Author Share Posted May 3, 2016 I know mate, I pretty much knew you were on point but was still hoping they could do something. House meeting this evening... Hopefully nobody vetos my suggestion! Or there will be toys leaving the pram at high speed. Link to comment Share on other sites More sharing options...
fuzzy clam Posted May 3, 2016 Share Posted May 3, 2016 Sorry to hear that CB but at least you got someone who was honest with you,which we all know is a very rare thing in the world today. So looks like fiber it is for you,congrats on that part of the problem but sorry it had to happen in the first place. Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 3, 2016 Author Share Posted May 3, 2016 Meeting attendance was approx 50%, 100% of whom approved the switch to fibre with immediate effect. Non-attendees votes to be disregarded, unless they agree with me. Ahhh, democracy in action... Link to comment Share on other sites More sharing options...
Dillinger Posted May 3, 2016 Share Posted May 3, 2016 Meeting attendance was approx 50%, 100% of whom approved the switch to fibre with immediate effect. Non-attendees votes to be disregarded, unless they agree with me. Ahhh, democracy in action... A well run machine I see. Congrats! Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 3, 2016 Author Share Posted May 3, 2016 It was a rigged vote really... They also know that I buy the equipment, that internet privileges are easily revoked and that they don't have the passwords. Link to comment Share on other sites More sharing options...
fuzzy clam Posted May 4, 2016 Share Posted May 4, 2016 It was a rigged vote really... They also know that I buy the equipment, that internet privileges are easily revoked and that they don't have the passwords. I like the way your run your country CB... Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 4, 2016 Author Share Posted May 4, 2016 it's just a small republic really... the Anti-democratic Republic of Southern England (ARSE). The 'D' is silent Link to comment Share on other sites More sharing options...
Zennon Posted May 5, 2016 Share Posted May 5, 2016 it's just a small republic really... the Anti-democratic Republic of Southern England (ARSE). The 'D' is silent Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 6, 2016 Author Share Posted May 6, 2016 All parties now on board, just got confirmation that tomorrow I am to begin the switch to a new isp - I'm so happy and drunk that I could cry And when it arrives I will be having a BO3, chips and dips and pizza and beer week! And boobs. Link to comment Share on other sites More sharing options...
ColonicBoom Posted May 6, 2016 Author Share Posted May 6, 2016 You have been moved to the 200mb pipe with other high usage users. They will tell you everything is OK, I hope they did not put you on a new contract. They did send me a new contract too ! Cheeky bastards, haven't signed it though and told them on the phone that I won't be signing it. Link to comment Share on other sites More sharing options...
Zennon Posted May 6, 2016 Share Posted May 6, 2016 They did send me a new contract too ! Cheeky bastards, haven't signed it though and told them on the phone that I won't be signing it. Yes of course they did all ISP's do when they give out new devices. You are lucky you have a physical contract they all just start it and say a new contract has started via verbal over the phone when you accepted the device. Link to comment Share on other sites More sharing options...
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