Jump to content

Q&A General Problems And Solutions

Asentrix
 Share

Recommended Posts

  • Popular Post
Asentrix

Asentrix

Posted
  • Popular Post
Posted

1.1

 

Wanted to make a thread dedicated to fixing peoples issues.
Hopefully this will reduce the amount of new threads / problems each day!

 

 

text-divider.png

Important

Make sure you're always upgraded to the latest firmware.

Here's a list of the latest firmwares, the latest being first.

 

          • Firmware 1.03.5m Download (Latest)

• Firmware 1.03.4 Download

 

 

text-divider.png

General Problems And Fixes

 

Q: I can't access the netduma panel!

A: The default panel URL is http://192.168.88.1, if you can't connect using that URL , try http://r1/ 

- Make sure you use an ethernet cable when trying to connect, as WiFi mode can be disabled.

If first time setup connecting to wifi the default password using the serial number is case sensitive so make sure you have input it correctly.

 

HZpvuwi.png

 

Q: I Still can't connect , even when using the ethernet cable!

A: Make sure you have connected the devices correctly, your device -

should be connected to the netduma , and your netduma should be connected to your other router.
Make sure they're connected through the first ethernet port on each device.

If you still can't connect, see if you are able to connect to the interface by following this bricking guide.


Click for bricking guide


As a last resort try factory resetting the router by pressing the small button on the back.
Hold the button for roughly 3-5 seconds , you will hear a beep. The wifi password will then be "netdumar1"

 

HZpvuwi.png

 

Q: Netduma has my home location wrong!

A: You have to manually adjust your home location.

You can do so by clicking the house icon , which can be found on the geo-filter tab.
After repositioning your home location , expand the radius too your preferred size.

Click for demonstration

 

Click to visit Geo-filter page or Click to visit Geo-filter page

 

HZpvuwi.png

 

 

Q: I factory reset , now I can't connect at all!
A: All your settings have most likely been deleted / disabled , including WiFi. The default WiFi password will now be "netdumar1". If you are unable to connect using this password you will need to use an ethernet cable to access the panel.
If your device doesn't support ethernet, ask a friend or relative if they will allow you to borrow their device.
When you are able to access the panel , immediately enable WiFi , and upgrade from the latest firmware.

 

HZpvuwi.png

 

 

Q: Do I need to portfoward on both devices?
A: Nope , if you have ports open on your old device, add them to the netduma and remove them from your old device.

You can enable UPNP which will take care of ports automatically for you.

Do not use both port forwarding & UPnP. Use one or the other.
 

HZpvuwi.png

 

Q:When I launch my game , my NAT type is strict / moderate?

A: Make sure when you turn the console on / launch the game , the geo-filter is disabled.
Having it enabled before hand can block important connections.

If you aren't sure which ports to forward , follow this list here
List of game ports for xbox - playstation - wii 

http://portforward.com/games/

Also follow this guide on how to open your NAT

Open NAT guide

Link to comment
Share on other sites
Asentrix

Asentrix

Posted
  • Author
Posted

1.2

 

HZpvuwi.png

 

Q: Game lags worse when using the netduma?

A: It could be a misconfiguration problem or sheer coincidence
Make sure you have allocated enough bandwidth to your desired device, ensuring the best possible connection.
If you're only playing your game, close unnecessary bandwidth consuming applications, youtube etc.

You can find extremely detailed posts about this topic here

Zennons first rule of gaming & Fine tuning your netduma

 

HZpvuwi.png

Q: My download speeds are slow with the netduma

A: Make sure you fine tune your netduma before using.

Click here to learn more...

Depending on your connection speeds , results will vary. If that doesn't help follow this guide.

Click here for speed guide
At the current stage , there's a known issue with users that have faster internet.
Firmware 1.03.6 should resolve this issue.

 

HZpvuwi.png

Q: My settings keep disappearing from my netduma?

A: In the miscellaneous settings , make sure you have cookies enabled / checked,

You can do so by visiting the link below

Click Here or Click Here

 

HZpvuwi.png

Q: I keep connecting to players outside of my geo-filter!

A: This can happen if you don't have bleeding edge cloud & auto cloud enabled.

To enable , visit the miscellaneous settings page and scroll toward the bottom.

Click Here or Click Here

Also ensure you have strict mode ticked and ping assist at 0.

If you have both settings enabled , you can report an incorrect server location in this thread

Click here to report a wrong location

Make sure to include the server ID and correct location.

Link to comment
Share on other sites
Asentrix

Asentrix

Posted
  • Author
Posted

1.3

 

HZpvuwi.png

Q: My WiFi keeps randomly disconnecting?

A: Try disabling WiFi workaround from the links below

Click Here or Click Here

If it's already disabled, check your other devices and see if they experience the same issues.

If more than one of your devices are experiencing dropouts, it's most likely netduma related.
Make sure you're on the latest firmware, being on stock firmware can cause a lot of issues.

 

HZpvuwi.png

Q: I changed a bunch of settings , now nothing works!

A: You can reset your netduma back to its default settings by visiting this link and clicking "Factory Reset"

Click Here or Click Here

Factory resetting is more of a last resort option and should be avoided unless absolutely necessary.

 

HZpvuwi.png

Q: I'm not able to factory reset, it doesn't work!

A: Again this is a last resort option.
This can have side effects , such as losing all settings , disabling WiFi etc.

Download the latest firmware , visit the upgrade page and uncheck 'Keep Settings'.
After you upload the firmware , wait for the netduma to finish upgrading.
Then proceed to the miscellaneous settings page and attempt to factory reset.
Only do this if you have an Ethernet cable handy!!!.

 

HZpvuwi.png

Q:I keep getting disconnected from Xbox live / PSN !
A: This can be the result of leaving strict mode on.
Strict mode should only ever be enabled when searching for a game.
When you find a game , make sure you un-tick strict mode until you search for another game.
If strict mode is disabled already , you can check the status of XBL / PSN Below
Xbox Live Status & PSN Status

 

HZpvuwi.png

Q: My VPN keeps attempting to reconnect with the wrong credentials!
A: This is a known issue , and as far as I'm aware , the only current solution is to factory reset.
I will be updating this solution once a fix is released :)

 

HZpvuwi.png

Q: I'm not getting fibre speeds / fast speeds, it's slow!
A: This is usually caused by misconfiguration.
Ensure you've read the following wiki page and configured each setting per your internet speeds.

Click here to view the wiki guide!

Link to comment
Share on other sites
  • Popular Post
Asentrix

Asentrix

Posted
  • Author
  • Popular Post
Posted

                 1.4

 

                  HZpvuwi.png

Q: I've tried everything , my issue isn't listed here!
A: Leave a comment below or simply make a thread.
Some times new issues arise , and a solution can only be found if developers are notified.
Here's a list of current admins / developers / moderators

• Zennon - Administrator

• Fuzzy Clam - Moderator

• Dillinger - Moderator

• Netduma Ian - Administrator & CEO

• Netduma Fraser - Administrator / Tech Support

• Netduma Luke - Administrator & CEO

• Crossy - Administrator

(Sorry if I left someone out!)

 

HZpvuwi.png

Q: I think my netduma is defective , how do I get a refund!

A: Before you request a refund , I suggest exhausting all possible options.
Try absolutely everything before requesting a refund ,  99% of problems can and will be resolved easilly.

If you're 100% sure you need a refund or replacement , you can contact support here
Click here to contact support

Never give your personal information to anyone on the forums unless they're representatives of netduma.
 

 

text-divider.png

I tried to cover everything I could think of.
If I've forgotten something , I'll make sure to add it in the future.

If anyone has any suggested problems and solutions , I would be glad to add it to the thread! :)

Thanks for reading , stay safe and have fun gaming!

Link to comment
Share on other sites
Johnson500

Johnson500

Posted
Posted

Hi there, I use the Netduma for playing Black Ops 3 pn PC. 2 Questions:

 

I forwarding all necessary Ports for BLOPS 3, should I disable UPnP and for Gaming, should I enable or disable Deep Packet Processing.

 

For pure downloading and max Speed I disable Deep Packet, but thought its good for gaming?

 

Thank you

Link to comment
Share on other sites
Asentrix

Asentrix

Posted
  • Author
Posted

Hi there, I use the Netduma for playing Black Ops 3 pn PC. 2 Questions:

 

I forwarding all necessary Ports for BLOPS 3, should I disable UPnP and for Gaming, should I enable or disable Deep Packet Processing.

 

For pure downloading and max Speed I disable Deep Packet, but thought its good for gaming?

 

Thank you

You only need to forward the ports , do don't need both upnp and ports forwarded.

UPNP takes care of portfowarding for you , so you can disable UPNP for now.

 

Secondly , with deep packet processing , I tend to find that I get much better results with it turned on.

It's just personal preference , you should try disabling / enabling and see if you notice any improvements :)

Link to comment
Share on other sites
fuzzy clam

fuzzy clam

Posted
Posted

Just my opinion but shouldn't we keep this just as a sticky and not allow questions on it as this is where people will start posting questions and it will be 50 pages deep and people will miss the point of the sticky and the questions on it.

 

I like the sticky and believe we should add things as they come up but it shouldn't become a "support thread" we already have one of those.This should be for reading,not a Q and A thread...more like just an answer thread.

Link to comment
Share on other sites
Asentrix

Asentrix

Posted
  • Author
Posted

Just my opinion but shouldn't we keep this just as a sticky and not allow questions on it as this is where people will start posting questions and it will be 50 pages deep and people will miss the point of the sticky and the questions on it.

 

I like the sticky and believe we should add things as they come up but it shouldn't become a "support thread" we already have one of those.This should be for reading,not a Q and A thread...more like just an answer thread.

I actually agree , I would have 'reserved' more post spots for future problems / fixes but didn't want to make it seem like I was spamming 'reserved' for post count :L

Link to comment
Share on other sites
Asentrix

Asentrix

Posted
  • Author
Posted

Is there a way In future or now you can save only your white-list and host's tagged at 100% allow to be saved if 'ticked as an option when doing a simple factory reset?

Having a bit of trouble understanding what you mean , but I assume you want your '100%' hosts saved when you reset your duma?

Anyways I believe this feature may be available when the next update comes out which allows for game profiles, can't guarantee anything though :)

Link to comment
Share on other sites
  • Administrators
Netduma Fraser

Netduma Fraser

Posted
  • Administrators
Posted

I actually agree , I would have 'reserved' more post spots for future problems / fixes but didn't want to make it seem like I was spamming 'reserved' for post count :L

 

I'll close this thread on that basis, let me know if you want it reopened.

Link to comment
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing
×
×
  • Create New...