Netduma Fraser

Sorry to hear that but at least you've got a working solution and you could take your anger out and make it look better!

I've given you Early Access so you can upgrade to that version to see if it helps: https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/ If not please provide a log from the router when the issue next happens Great keep us posted!

I wouldn't have thought it would affect download as well so it may be more to do with how the test is performed. You could perform a big upload and do a ping test alongside and change the percentages to see if it is actually affecting it like the test says.

I've added you both to Early Access where you can see the massive change log for the firmware also: https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/ It's primarily a bug fix/stability update so I think it's quite stable based on feedback so I'd suggest upgrading to it. I haven't seen that issue so it would be good if you could upgrade and then let us know if that continues.

It would be a necessary server, usually if you're in the EU you would see one in the EU although it can from time to time be located in the US. It's possible it's mislocated also, if you ping it you could tell.

it doesn't work for everyone, we are waiting for NTGR to provide a solution

Pretty certain that's the cloud issue causing you to be unable to match with French/EU servers, however it's impossible for you to get 35ms ping to the US server so for whatever reason there is a mislocated server there that you can connect to so that one will be elsewhere in Europe, it's not actually a US server. Move it around and see if you can find a proper US server - you should be seeing at least 70ms to one.

Yeah that bufferbloat test or using PingPlotter with those reductions in percentage is a good way to fine tune it. Don't use the in built test, depending on the available servers/where they are in relation to you they can provide abnormal results.

It looks like unloaded your jitter is around 3ms so you're not going to be able to get it better than that as that's the inherent stability of your connection. So I don't really think there is much if any room for improvement there. I would suggest forcing some servers further away, although you'll get a slightly higher ping the server load may be less allowing for a more even experience.

No specific reason why it would work on one but not the other necessarily but I would suggest you return the R1 in all honesty as it is very old and hasn't received cloud updates for some time so is out of date in that regard and could be contributing to your issue

You're on the beta where there are issues getting off of it, you'll have to try this version first, if you can upgrade to it then you can upgrade from there https://forum.netduma.com/topic/60122-new-xr1000-beta-firmware-dumaos-33688-upgrading-fix/

Good to hear you got it sorted, thanks for the update!

I've given you access to the latest firmware to try to see if that helps https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/ Did anything in regards to settings or setup wise change on that date? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode

Did you manage to upgrade successfully?

Added https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/