Zippy

Do this:
Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client See if it works then and in the meantime I'll let the team know that a Ping Heatmap update is needed for the game.

Hi There,
Clearly you're a bit annoyed about the whole situation, which is understandable. However, just to make things clear. We are not the same company as Netgear, the XR router series is collaboration between Netduma and Netgear.
We informed customers that the XR series would not be getting DumaOS4 about a year ago. However, despite that we have tried and tried to get a final DumaOS 3.3 firmware including a bunch of bugfixes to XR1000 customers, like we have done with the XR700, XR500 and XR450 beta firmwares which you can find on this forum.
Unfortunately, due to technical reasons its not as simple as just releasing a firmware for you to install otherwise we would have done so months ago. We require Netgear to provide us with a very specific firmware for this update, of which they have not had Netgear testing resources to put towards for months. Our software is ready and working, however the hardware waiting on Netgear.
As a side note, the XR series will continue to be supported with new cloud updates for Geo-Filter and DPI compatability, we are not abandoning the products, they just won't receive DumaOS4.

I'm always going to advise updating to the latest firmware, especially when it's one that has been done to rectify issues you've mentioned. As the support person I'm going to do just that, provide support, I say all the time that I pass things on to the devs so they can look into it but it doesn't mean I'm going to ignore people or stop trying to help them. You're posting on a support forum, of course everyone here is experiencing issues, the ones that aren't having issues aren't posting here, it's hard to remember that sometimes but looking at the forum provides a skewed view of the customer base. Given I have to deal with these queries day in day out, it's something I need to remind myself of more than most. 
I'm not a developer and you wouldn't want me poking around in the code. I'll continue to help people where I can and even if I can't I will make sure they feel heard and things are passed on to the developers, that's all I can do. I'll do my job and they'll do theirs. I appreciate you're frustrated however, I can't do anything more than I am already and the team are working on the bugs I let them know about all the time. The entire customer base don't have the issue, it's not a fundamentally broken product, it just comes down to the fact that unfortunately you are one of the people having the issue and we'll endeavour to get it resolved as quickly as possible for you and any one else experiencing it.

Just dropping a note in here for anyone following - the new Beta firmware will be next week. There was a couple of issues caught in SQA so we'll need to sort those first. Thanks for your patience.

Congratulations NETDUMA!  
 This is really a success story from the start.. First starting in the kitchen and now evolving into what I would call a dominate force in the market.. I honestly have to say you guys have done what no other router or software company has ever thought was possible.. Its like the saying.. "Going where no man has gone before". That is honestly such a true statement in this situation.. 
 I have been here for over 6 years and really have to give my hat off to NETDUMA.. Its been a marvel to see them grow.. And the features that really make one speechless.. When it comes to gaming there is no other router software out there that can influence ones experience like a DumaOS router.. Hands down there is none..  
I have to say the folks at NETDUMA are truly good folks!
I have to give a shout out to Fraser as well.. Watching him work the support forums is amazing.. That guy has patience like no other.. ha ha I thought I had patience but this guy has me beat!  
Congrats again guys!
May there be many more years of success to come. Its well deserved.  
Zippy.

Hi There,
I can see in the logs that when you plug in the ethernet cable, It often is unable to get a LAN IP.
no address range available for DHCP request via br-lan We believe we've got a fix for this coming in the next Beta firmware (Hopefully Friday). I'll DM it over to you once we've got it and we can see if it fixes your issue.
If you're interested it appears to be a race condition with the DHCP Server: https://openwrt.org/docs/guide-user/base-system/dhcp_configuration#race_conditions_with_netifd

Congratulations NETDUMA!  
 This is really a success story from the start.. First starting in the kitchen and now evolving into what I would call a dominate force in the market.. I honestly have to say you guys have done what no other router or software company has ever thought was possible.. Its like the saying.. "Going where no man has gone before". That is honestly such a true statement in this situation.. 
 I have been here for over 6 years and really have to give my hat off to NETDUMA.. Its been a marvel to see them grow.. And the features that really make one speechless.. When it comes to gaming there is no other router software out there that can influence ones experience like a DumaOS router.. Hands down there is none..  
I have to say the folks at NETDUMA are truly good folks!
I have to give a shout out to Fraser as well.. Watching him work the support forums is amazing.. That guy has patience like no other.. ha ha I thought I had patience but this guy has me beat!  
Congrats again guys!
May there be many more years of success to come. Its well deserved.  
Zippy.

So many names I recognise in this post! How time does fly! Congratulations you guys. You deserve it!

Congratulations NETDUMA!  
 This is really a success story from the start.. First starting in the kitchen and now evolving into what I would call a dominate force in the market.. I honestly have to say you guys have done what no other router or software company has ever thought was possible.. Its like the saying.. "Going where no man has gone before". That is honestly such a true statement in this situation.. 
 I have been here for over 6 years and really have to give my hat off to NETDUMA.. Its been a marvel to see them grow.. And the features that really make one speechless.. When it comes to gaming there is no other router software out there that can influence ones experience like a DumaOS router.. Hands down there is none..  
I have to say the folks at NETDUMA are truly good folks!
I have to give a shout out to Fraser as well.. Watching him work the support forums is amazing.. That guy has patience like no other.. ha ha I thought I had patience but this guy has me beat!  
Congrats again guys!
May there be many more years of success to come. Its well deserved.  
Zippy.

Congratulations NETDUMA!  
 This is really a success story from the start.. First starting in the kitchen and now evolving into what I would call a dominate force in the market.. I honestly have to say you guys have done what no other router or software company has ever thought was possible.. Its like the saying.. "Going where no man has gone before". That is honestly such a true statement in this situation.. 
 I have been here for over 6 years and really have to give my hat off to NETDUMA.. Its been a marvel to see them grow.. And the features that really make one speechless.. When it comes to gaming there is no other router software out there that can influence ones experience like a DumaOS router.. Hands down there is none..  
I have to say the folks at NETDUMA are truly good folks!
I have to give a shout out to Fraser as well.. Watching him work the support forums is amazing.. That guy has patience like no other.. ha ha I thought I had patience but this guy has me beat!  
Congrats again guys!
May there be many more years of success to come. Its well deserved.  
Zippy.

I remember @sharpz44! Thanks for supporting us all this time. Man does time fly

Ten years ago today, we launched Netduma.
When you’re in a startup, you spend most of your time looking forward. Rarely, if ever, do you look back. Learn from your mistakes, don’t dwell on them, keep improving.
But today, we want to pause for a moment. It has been a decade, after all.
The Beginning
We launched Netduma from Iain’s parents' kitchen. Our website had just gone live, selling the Netduma R1—our first router. It was no wallflower. Frankly, it looked a bit like a fire alarm, only had 2.4GHz WiFi, but the software Iain had built was unlike anything else out there.
We sold out of those first R1s almost instantly. The e-commerce site Iain’s dad had hurriedly put together held up well. Our logistics process? Not so much. That led to many all-nighters as we worked through the order backlog.
When you’re a startup, it’s impossible to be good at everything. But to make it, you need to be exceptional at one or two things. We had two. As gamers, we knew firsthand how much lag sucks. And with Iain’s brain, we could actually do something about it.
Soon after, we moved into our first office (to the relief of Iain’s parents, whose house had begun to resemble a factory floor). We hired our first full-time employees. Word spread about what our software could do.
Bit by bit, month by month, we levelled up. We improved our software. We grew our team. We made mistakes. We learned from them. We kept going. And we repeated that over and over.
The very first Netduma office.
Looking Ahead
Fast forward to today. Our tech stack has evolved from fixing lag in games to fixing all bad Internet - for work calls, video streaming, and everything else. We’re partnered with British Telecom, Telstra, NETGEAR, Nokia, Genexis, and Mercku, with more partnerships to announce next year. Just a few weeks ago, our Service Provider business won the Scale-Up of Network X award.
We’ve got a great team, great customers, and great support around us. And we’ve managed to do all this without any investment, putting every penny we made back into R&D to make new features (more on that further down).
If you’re reading this, you’ve likely been part of the journey. Whether it was buying one (or all!) of our routers, helping on the forum, or telling us how we could improve - you’ve made a difference. Every piece of feedback, the good and the bad, has helped shape who we are today.
None of this would have been possible without the support we’ve had along the way.
Thank you.
But here’s the exciting part: we’re just getting started.
For the past few years, we’ve been working on two groundbreaking features. When we first envisioned them, we weren’t sure they’d even be possible. One fixes bufferbloat once and for all, with no downsides. The other pinpoints the root causes of poor Internet performance, whenever they occur. These features are set to shake up the industry and will be announced early next year.
While it’s great to look back on the past ten years, we’re even more excited about what’s ahead. A huge thank you to our elite team in Cambridge, our incredible partners, and everyone who has supported us along the way.
Thank you,
Luke, Iain, and the entire Netduma Team
P.S. If you haven’t yet bought our award-winning Netduma R3 router, which runs the very latest Netduma software, you can use the code ‘10Years’ for 10% off—this week only.

I got one of the R1 from the kitchen ,you guys have done great and wish you all the success for the forth coming years ...good luck    

Happy anniverssery guys, can't believe it's been 10 years!!

Congratulations, all those years ago, the R1 fixed so many network issues for me, helped me game without others streaming causing me to lag.
And now your doing that at source with ISP's. Amazing to see what you've achieved guy's, bravo.

Hi everyone!

Hope you all are doing well and looking forward to a great holiday season with lots of gaming and family time 🤭

In case you missed out us on socials, Netduma R3 is at the lowest ever price this week ONLY with a 25% off the R3.

Use discount code 'BF24' at the ckeckout.

https://netduma.com/r3

The best answer is to try it yourself, people have wildly different experiences on each firmware - it is better and there is more to be done, the only way to tell for you is to try it.

Just a couple of suggestions the relay may be being blocked.  
Fix 1. Enable GeoLatency ( I don't do this because it increases my ping too much). I leave it off honestly. 
2. Turn off geofiltering and wait until you are in game but not searching for a lobby.  Then enable geofiltering.   This seems to be a work around for me.  
I am hoping this is what is causing your issue.  
Hope this helps.  

Zippy is the resident Halo player here so he speaks wisely. If you're going to use the Geo-Filter then you'd have to use Geo-Latency, it's just not likely to work otherwise given their changes.

Hey Zippy,
I appreciate your help on this first and foremost, and as for your questions:
1. No I'm not using a Geofilter I disabled it since it doesn't work for me for some reason on this game particularly.
2. It included like 5700km so it's a good radius that shouldn't affect my search times.
3. I'm from Saudi Arabia.
4. Yes it's on Expanded.
 
I don't think it's on the router's end, it has to do with something that is built within the game since I don't have this issue with other Halos.
But I'm basically wondering if there is a trick to bypass this region lock or whatever it is, I don't really mind playing high-ping games at this point.
 

This will depend on a few factors.. One is if your using the Geo Filter? And if so how big is your radius?  What country are you from?  Those are key factors.. One easy thing to try is disable the Geo if your using it.. That should help find games
The other key factor is to make sure your on" Expanded" search in the game settings.. "Expanded" furthers your search.. "Local" search tries to keep your search smaller and lower on the ping side.. Again these settings are in the game and not in the router..
I play alot of Halo Infinite.. And I do not use the Geo.. I live in the US and have very little trouble finding games..  What playlist are you searching in?  
Thanks!
Zippy.

Could you clarify how you did that? Based on the information provided your setup is the pure modem > R3 is that right?

Okay so you put your PC in the DMZ, not the router, I would not advise that as it is a security risk. Use port forwarding instead, it's safer.

Good question, as you've mentioned the distinction is a little blurred, I just double checked my understanding of it with someone and theirs was slightly different but roughly the same. We'll get a core dev to provide the specifics and hopefully we can clear it up and perhaps update the description of it if needed.

Fraser I was going to ask you this before.. But whats confusing about this is whats the difference using LLM or Auto Detect? Or Always for that matter.. Do any of these different modes handle packets any different? The clarity on this seems a but mucky..   Basically what would be the benefit of using LLM over Auto Detect?  There shouldnt be any should there?
Thanks!
Zippy.