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FQs19

XR700 Thoughts and Questions

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Update on my issues:

- Received my replacement XR700

- Zero issues on this one after updating and Factory Resetting. Speed test during setup worked. No funny gui issues or slow loading. No lan or wifi disconnections.

- I still have not seen the internal fan run, though this router isn't as hot as my first one.

- The only odd thing I can see is my logs are filling up with this:

tempsnip.png.cab3886349dc107a5588ae76cd69f563.png

- I ran Pingplotter over night on it, pinging the router from a pc connected to it. I haven't found the right QoS settings for my network yet, but this is with 1000mb bandwidth, sliders at 70%, and minimal traffic like app updating starting around 930pm (as you can see, No Packet Loss):

Capture.thumb.JPG.6cb4a07f62fb2c11cd5391d6a905cd7e.JPG

- I will be contacting Netgear next week and say this replacement is working perfectly so far. 

Looking forward to Milestone 1.3!

 

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Just now, Netduma Admin said:

Thanks for the update. Great to hear things are improved. Ignore those logs - they're just for developers and a future firmware will clear that particular log from appearing so frequently.

Is the temperature better now?

Okay. Good to know. 

Yes, temps are fine. Hopefully Netgear will get back to me on when the internal fan will turn on and you guys could add the temp. indications in a future firmware so we can monitor them. 

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Finally got a day off to troubleshoot this router some more with Level 2 Netgear Support. 

First they had me install the newest firmware, 1.0.1.2. Then I had to factory reset the router. 

Then they had me go to the Debug Page, enable the LAN/WAN packet capture, then Start Capture.

I ran like that for almost two days while running Ping Plotter to Verizon.com which showed a whole bunch of packet loss on a wired connection. I wasn't able to see if my wan connection dropped because the logs filled up with non-important stuff and just kept getting cleared out. 

I saved the debug log and sent it to them along with the Ping Plotter .pp2 file for their review. 

This is what ping plotter captured on my pc wired to the XR700 behind my Verizon Fios G1100:

 

1617816336_XR700with1.0.1.2firmwarePacketLoss.thumb.JPG.000a3e177cc2fe48d01e33968085a0e9.JPG

After they received my logs, they used TeamViewer to copy down my network diagnostics, both wireless and wired, from my Macbook Pro.

Then they had me change the XR700 MTU to 1400 from the default of 1500 which i've been using forever with broadband internet. 

They want me to see if changing the MTU stops the disconnections and packet loss from happening.

All of this info is being sent up to their next level of support. 

Unfortunately, my 30 day return period is approaching, so I must return it. I can't use a router with this many problems even if Netgear is willing to work with me on troubleshooting it. 
I don't have the time to be their beta tester. 

I'll update this thread if Netgear responds with anything of value. 

XR700 with 1.0.1.2 firmware verizon.com.pp2

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47 minutes ago, FQs19 said:

Finally got a day off to troubleshoot this router some more with Level 2 Netgear Support. 

First they had me install the newest firmware, 1.0.1.2. Then I had to factory reset the router. 

Then they had me go to the Debug Page, enable the LAN/WAN packet capture, then Start Capture.

I ran like that for almost two days while running Ping Plotter to Verizon.com which showed a whole bunch of packet loss on a wired connection. I wasn't able to see if my wan connection dropped because the logs filled up with non-important stuff and just kept getting cleared out. 

I saved the debug log and sent it to them along with the Ping Plotter .pp2 file for their review. 

This is what ping plotter captured on my pc wired to the XR700 behind my Verizon Fios G1100:

 

1617816336_XR700with1.0.1.2firmwarePacketLoss.thumb.JPG.000a3e177cc2fe48d01e33968085a0e9.JPG

After they received my logs, they used TeamViewer to copy down my network diagnostics, both wireless and wired, from my Macbook Pro.

Then they had me change the XR700 MTU to 1400 from the default of 1500 which i've been using forever with broadband internet. 

They want me to see if changing the MTU stops the disconnections and packet loss from happening.

All of this info is being sent up to their next level of support. 

Unfortunately, my 30 day return period is approaching, so I must return it. I can't use a router with this many problems even if Netgear is willing to work with me on troubleshooting it. 
I don't have the time to be their beta tester. 

I'll update this thread if Netgear responds with anything of value. 

XR700 with 1.0.1.2 firmware verizon.com.pp2

Thanks for the update. I'd recommend letting NETGEAR know about the return limit approaching. They might be able to arrange something for you.

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7 minutes ago, Netduma Admin said:

Thanks for the update. I'd recommend letting NETGEAR know about the return limit approaching. They might be able to arrange something for you.

They know about the return window. They also know my current xr700 is a replacement for the first one which had the same issues. 

Working 12hr shifts for 10 days in a row isn't helping our communication. Which is why the return window is closing before they can get a clear picture of what's happening. 

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23 minutes ago, FQs19 said:

They know about the return window. They also know my current xr700 is a replacement for the first one which had the same issues. 

Working 12hr shifts for 10 days in a row isn't helping our communication. Which is why the return window is closing before they can get a clear picture of what's happening. 

Ok, thanks for the update. 

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