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XR500 Losing setting after reboot


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7 replies to this topic

#1
neo2070

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My Netgear XR500 lost it's configuration settings after a reboot today. I have installed the latest FW 2.2.1.10 last week and did a factory reset then configured the XR500 and made a backup. However after having a brief power outage today when the power came back on the router rebooted with default factory settings. Had to restore configuration settings from a backup. 



#2
Netduma Fraser

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The power outage may have caused the factory reset due to the sudden nature of turning off. It's not something we can really test for but if it hasn't happening before and only occurred when the power outage occurred I think it should be fine, do keep and eye out though.


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Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
neo2070

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I will and thanks for the reply. I haven't had this happen with any other router that I had from Netgear other routers that power off suddenly due to power loss  always came back with configuration o.k. on router. This is the only router that I have had from Netgear that this has happened with. 



#4
Netduma Fraser

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Okay thanks for letting us know. It's probably too late now but if it happens again do let us know and we can try to get a Dev to take a look straight away.


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Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#5
neo2070

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Hi Fraser,

Had the same issue again last night..lost power and when the power was restored modem restarted and XR500 reverted back to factory defaults. I tried to restore from a backup and it wouldn't restore from backup. I had to manually enter all the settings. Any idea as to why this happens when it loses power abruptly? I have had other routers from Netgear in the past and never had this issue with any other router. 



#6
Netduma Admin

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Hi Neo - sorry to hear this has reoccurred. It would be best if a NETGEAR engineer looked into this.

 

Could you email us your details at [email protected] and we can take it from there. 

 

Thanks.



#7
neo2070

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Email sent..what details do you need?



#8
Netduma Admin

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Email sent..what details do you need?

 

Thanks Neo - we will respond now.






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