thisiscisco Posted November 3, 2015 Share Posted November 3, 2015 Attached you will find the required info requested for this topic. Internet Diagnosis host filtering page Geo-filter in game ping graph upload and download bandwidth - 50/5mbps Please help with this issue. I am still lagging in games. So far I see no difference in lag from before NetDuma. How do I get my ping, jitter, spikes to exceptional. Thanks, Thisiscisco Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 3, 2015 Netduma Staff Share Posted November 3, 2015 Hi Thisiscisco, The only, way to get your jitter and ping to exceptional is to contact your ISP and explain the problem (although your connected isn't too bad - just a bit spiky). Are you playing AW? If you are try ticking strict mode, moving PA down to about 40ms and also make sure you have bleeding edge cloud selected in Settings >> Miscellaneous Link to comment Share on other sites More sharing options...
thisiscisco Posted November 3, 2015 Author Share Posted November 3, 2015 Hey Crossy, What exactly do I explain the problem is with my ISP? I noticed that everytime I shoot the ping spikes up to 60+. it also seems that the lag has become worse than before. And no, I'm playing COD Ghost at the moment. Starting on Thursday my time I'll start playing BO3. Any suggestions on the settings for that game? Or is that not known yet. Thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2015 Administrators Share Posted November 3, 2015 Hey Crossy, What exactly do I explain the problem is with my ISP? I noticed that everytime I shoot the ping spikes up to 60+. it also seems that the lag has become worse than before. And no, I'm playing COD Ghost at the moment. Starting on Thursday my time I'll start playing BO3. Any suggestions on the settings for that game? Or is that not known yet. Thanks. I would do the Internet diagnosis test at different times of the day and collect the results. You can then take it to them and tell them that you're experiencing fluctuations in ping. They will probably look at it and say it's not too bad. Say you play online games a lot so the fluctuations are causing a lot of issues there. What are your congestion control settings on? Link to comment Share on other sites More sharing options...
Alex49H Posted November 3, 2015 Share Posted November 3, 2015 Hey Cisco I see you live in So Cal too? I live in the OC. I play on the Xbox One and PS4. Add me bro: XBox One GT: TeH C1SCO K1D PS4 GT: C1SCO_K1D_Rocks Link to comment Share on other sites More sharing options...
thisiscisco Posted November 3, 2015 Author Share Posted November 3, 2015 My congestions control settings. Bandwidth is set to 5/1. Algorithm - Preemptive Download/uplaod cap set to 70% Talking to ISP because I shuold be getting 50/5. I just got off the phone with my ISP and ran some test. I am not getting the speeds I'm paying for when connected to the NetDuma, I get 5/1. Or is this how its suppose to work? Once I connect back to my ISPs Modem I'm getting 60/6. It does not seem that the NetDuma will work for me. Is there a way for me to talk to someone on the phone to try and fix the issue? Thanks. Link to comment Share on other sites More sharing options...
PharmDawgg Posted November 3, 2015 Share Posted November 3, 2015 1. I would input 60/6 as your bandwidth. 2. Change preemptive to reactive 3 Unselect deep packet processing if selected. 4. Run all speed test wired 5. When you do the speed test make sure the congestion sliders are at 100%. Also follow this wiki for optimal speed settings. http://wiki.netduma.com/doku.php?id=fine_tune_netduma Link to comment Share on other sites More sharing options...
thisiscisco Posted November 3, 2015 Author Share Posted November 3, 2015 ok thank you. Everything seems to be running better now. I am Lagging still a bit. Is there any other settings other then the ones already given that might help with this? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2015 Administrators Share Posted November 3, 2015 As Crossy said tick strict mode, I would also try putting PA to 0 and see how you get on Link to comment Share on other sites More sharing options...
thisiscisco Posted November 4, 2015 Author Share Posted November 4, 2015 I have tried everything suggested but my game play is still lagging. Not sure what to do now. I have gone through the Guides, FAQ and WIKI. I've played around with the PA, Ticked and untiked the strict mode, ticked bleeding edge cloud, and nothing. I'm still lagging. First couple of games, it seemed like it was working but I guess it was just a placebo effect. Frustrated. Link to comment Share on other sites More sharing options...
Zennon Posted November 4, 2015 Share Posted November 4, 2015 The Netduma cannot fix the spikes that your ISP is having you have 33ms jitter in that test alone it may be worse than that over time. Use Ping Plotter pro , free for 30 days you can leave this on while not using the internet to test over long periods of time and post the results back so we can tell you the out come. Type 8.8.8.8 into the target and press go. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 4, 2015 Administrators Share Posted November 4, 2015 I'd suggest doing what Zennon has said above, it's almost certainly the reason your game ping is so inconsistent Link to comment Share on other sites More sharing options...
thisiscisco Posted November 4, 2015 Author Share Posted November 4, 2015 Running Ping Plotter now. If it is my ISP, Does anyone know an ISP that does not have a ping issue or Huge jitter jump with in my area? Would Port Forwarding help on the NetDuma? La Jolla, CA. I have Time Warner. Link to comment Share on other sites More sharing options...
Alex49H Posted November 4, 2015 Share Posted November 4, 2015 I have Cox up here in the OC. I think they all have issues and once you get in touch with their customer service reps they read from a script. You have to go above those folks to get real help. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 4, 2015 Administrators Share Posted November 4, 2015 Running Ping Plotter now. If it is my ISP, Does anyone know an ISP that does not have a ping issue or Huge jitter jump with in my area? Would Port Forwarding help on the NetDuma? La Jolla, CA. I have Time Warner. This is on the ISP level so port forwarding on the router wouldn't work unfortunately. As Alex says when you do contact them, a few things: Do not mention our router - They will tell you that is the issue even when you provide evidence to the contrary. You'll save yourself the headache if you don't mention it at all. Tell them the spikes/jitter is causing you issues when gaming online which you often do. Get them to escalate it to a higher level tech as the one you talk to will almost certainly not be able to do anything Link to comment Share on other sites More sharing options...
thisiscisco Posted November 4, 2015 Author Share Posted November 4, 2015 Attached you will find the results from Ping Plotter. Ran it, fell asleep, ran for about 4 hours. I don't know how or what it is supposed to look like. http://postimg.org/image/99jpk03wj/ Lowest point 17 highest point 43 Link to comment Share on other sites More sharing options...
fuzzy clam Posted November 5, 2015 Share Posted November 5, 2015 The duma can't fix a busted game ( AW ) and it can't fix jitter on your ISP's end either. Your best bet is to do what your doing,document the issues and pas it along to your ISP and hopefully they can help you out. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 5, 2015 Administrators Share Posted November 5, 2015 The picture is quite small for me but you can see the ping is up and down a lot. Do the same test with just the ISP hub and collect the results to take to them Link to comment Share on other sites More sharing options...
thisiscisco Posted November 5, 2015 Author Share Posted November 5, 2015 The duma can't fix a busted game ( AW ) and it can't fix jitter on your ISP's end either. Your best bet is to do what your doing,document the issues and pas it along to your ISP and hopefully they can help you out. I know it can't fix a busted game like AW, Which is why I don't play that game. But isn't the Netduma's job to fix Lag? By not connecting to long distance host and using the Geo-filter. If it mentioned that no matter what you do, in the end its your ISP, and the NetDuma can't help with Lag. *Get an ISP with Consistent connection or deal with lag.* Straight from the Website Still seeing Lag! Not Fixed. Link to comment Share on other sites More sharing options...
fuzzy clam Posted November 5, 2015 Share Posted November 5, 2015 Well if your ISP sucks and has severe node overload,which can and will cause severe jitter and huge ping spikes,don't you think that's something you might want to address with your ISP. The duma is great but your gaming will still be effected by jitter and ping spikes.So again I'd document your issues and show your ISP your findings,they are not gonna look into it or fix it unless they know there's an issue. You have unrealistic expectations of the router and are you not connecting to host inside your GF.If you are then the duma is doing it's job by getting you into games that you set with your GF. Link to comment Share on other sites More sharing options...
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