some problems XR500

[Wantox81]

On 3/30/2023 at 4:42 PM, Netduma Fraser said:

Great to hear you've managed to get it all sorted! You may need to resync the cloud first and then it should work but as above it's something we're continuing to develop and it is quite new

Hello guys, I finally just bought your netduma R2, I can't take netgear anymore!!! I look forward to it 😊

[Netduma Fraser]

6 hours ago, Wantox81 said:

Hello guys, I finally just bought your netduma R2, I can't take netgear anymore!!! I look forward to it 😊

Fair enough, hope you enjoy it!

[Wantox81]

On 4/6/2023 at 4:48 PM, Netduma Fraser said:

Fair enough, hope you enjoy it!

Sorry @Netduma Fraser, I post here because I don't know where to send this kind of message:

Excellent shipping service, in less than 24h the router was delivered to Luxembourg, I must report however two things that makes me think I received a used product:

-1 router box was already opened and unsealed
-2 some stains on router

I attach photos

I preface that I haven't had a chance to install it yet because I am on vacation, but I hope I won't have any problems! Thank you

[Krush]

I think the box was unsealed upstream to install the latest FW.

[Netduma Fraser]

As above and those stains are likely finger prints from doing so

[Wantox81]

2 hours ago, Netduma Fraser said:

As above and those stains are likely finger prints from doing so

No, they are not fingerprints, I would have wiped them off…they are smudges. Again, I haven't had a chance to install it yet, so I will keep you updated