D3mon1c Posted December 13, 2021 Share Posted December 13, 2021 Is there any settings to either turn on/off to fix this problem entirely because I noticed I lose wifi for like a split second then it reconnects instantly all the time Link to comment Share on other sites More sharing options...
Newfie Posted December 13, 2021 Share Posted December 13, 2021 When the WiFi drops does it drop on one device or does the broadcasting channels disappear when checking with a WiFi scanner? Do both channels drop or just one? Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 13, 2021 Share Posted December 13, 2021 4 hours ago, D3mon1c said: Is there any settings to either turn on/off to fix this problem entirely because I noticed I lose wifi for like a split second then it reconnects instantly all the time Let us know the answers to Newfie's queries when you get a chance, in addition could you also confirm that this is only happening on wireless devices, not on wired? Which router are you experiencing this on exactly, the XR1000? Link to comment Share on other sites More sharing options...
D3mon1c Posted December 14, 2021 Author Share Posted December 14, 2021 It drops on 1 device which is my smart phone & I scanned the wifi channels & have it on channel 3 because it says its the best because its the only one connected to 3 atm. Its the XR1000. Link to comment Share on other sites More sharing options...
Newfie Posted December 14, 2021 Share Posted December 14, 2021 Sounds like you are using the 2.4ghz. Is the device dropping when you are close to the router or is it dropping when you are for example a few rooms always from the router? How is your WiFi setup, is it using smart control for example? Link to comment Share on other sites More sharing options...
D3mon1c Posted December 14, 2021 Author Share Posted December 14, 2021 It does it on both honestly 2 & 5G, It's in my room probably like a few feet away 4rm me & no it's not on smart control Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 14, 2021 Share Posted December 14, 2021 1 minute ago, D3mon1c said: It does it on both honestly 2 & 5G, It's in my room probably like a few feet away 4rm me & no it's not on smart control What phone do you have exactly? Does it show in DumaOS named properly or does it show 'unnamed device'? Link to comment Share on other sites More sharing options...
D3mon1c Posted December 14, 2021 Author Share Posted December 14, 2021 Moto G Stylus & yes it does I always give the name Cell in it though Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2021 Administrators Share Posted December 14, 2021 Do you have another router you can check with to see if the moto loses connection from that as well? I found this, it should give you some suggestions to follow that may resolve the issue: https://motorola-global-portal.custhelp.com/app/utils/guided_assistant/g_id/6833 D3mon1c 1 Link to comment Share on other sites More sharing options...
Bcobz Posted December 14, 2021 Share Posted December 14, 2021 Sorry to kinda hijack this thread but I've had the same issue over the last few weeks. My internet will drop on certain devices and will reconnect. My apple tv is almost useless, not sure why, but i cant connect almost every time i use it. my roommates devices cut out like his xbox (only stream tv or movies on it) laptop and phone. my console is direct connect and hasn't had much issues, but all other devices are wireless. @Newfie is what you mentioned above "smart control" like the smart connect wifi option? where it auto switches between 2g & 5g? @Netduma Liam I have noticed half of the devices that are connected to the router are named correctly and some are not. @Netduma Fraser I have used my old netgear nighthawk R7000 and I have not had an issue with any dropped connections. I had my ISP come out to rewire some outlets due to low speed a month ago but still having some issues. Im going today to swap my modem for a new one which should help the slower speeds I've been getting but not sure if that will fix the random dropped internet. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 14, 2021 Administrators Share Posted December 14, 2021 57 minutes ago, Bcobz said: Sorry to kinda hijack this thread but I've had the same issue over the last few weeks. My internet will drop on certain devices and will reconnect. My apple tv is almost useless, not sure why, but i cant connect almost every time i use it. my roommates devices cut out like his xbox (only stream tv or movies on it) laptop and phone. my console is direct connect and hasn't had much issues, but all other devices are wireless. @Newfie is what you mentioned above "smart control" like the smart connect wifi option? where it auto switches between 2g & 5g? @Netduma Liam I have noticed half of the devices that are connected to the router are named correctly and some are not. @Netduma Fraser I have used my old netgear nighthawk R7000 and I have not had an issue with any dropped connections. I had my ISP come out to rewire some outlets due to low speed a month ago but still having some issues. Im going today to swap my modem for a new one which should help the slower speeds I've been getting but not sure if that will fix the random dropped internet. I'm assuming you're using the R2 on the very latest firmware .394 and performed a factory reset after it successfully upgraded? Change DHCP lease hours to 168, change DHCP start value from .2 to .50 then reserve IPs for devices between .2 - .49, reboot from the interface and see if it works better after that. Bcobz 1 Link to comment Share on other sites More sharing options...
Bcobz Posted December 15, 2021 Share Posted December 15, 2021 I just factory reset my router. Fw has been .394 I noticed that my wan up says disconnected. How do I fix that? Also I have no idea where to change the DCHP Start values Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 15, 2021 Administrators Share Posted December 15, 2021 11 hours ago, Bcobz said: I just factory reset my router. Fw has been .394 I noticed that my wan up says disconnected. How do I fix that? Also I have no idea where to change the DCHP Start values Means it's not getting an IP address from your ISP modem/router, what model is that? You go to LAN > DHCP and you can do it from there Link to comment Share on other sites More sharing options...
Bcobz Posted December 16, 2021 Share Posted December 16, 2021 10 hours ago, Netduma Fraser said: Means it's not getting an IP address from your ISP modem/router, what model is that? You go to LAN > DHCP and you can do it from there got it. I factory reset the router, waited for it to come on, then reset modem (waited 2mins) - plugged in the router (waited 5 mins before connecting any devices) - plugged in mac directly into router and in the dumaOS was able to find internet connection to not have to go thru the WAN set up option. For the start times. The LAN option is in dumaOS? i was able to change the DHCP lease hrs to 168. Link to comment Share on other sites More sharing options...
Bcobz Posted December 16, 2021 Share Posted December 16, 2021 11 hours ago, Netduma Fraser said: Means it's not getting an IP address from your ISP modem/router, what model is that? You go to LAN > DHCP and you can do it from there The internet hasnt been bad at all since f-reset and changed the DHCP lease time. @Netduma Fraser Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 16, 2021 Share Posted December 16, 2021 10 hours ago, Bcobz said: The internet hasnt been bad at all since f-reset and changed the DHCP lease time. @Netduma Fraser That's good, are all the devices showing as 'unnamed device' Apple devices? If so, could you please go to the Wi-Fi settings and disable 'Private address' for each of these on the R2 Wi-Fi network? This feature isn't particularly important for home networks and stops the R2 seeing a lot of information about your device. Link to comment Share on other sites More sharing options...
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