Andpodepah Posted June 8, 2021 Share Posted June 8, 2021 Hello my friends. I have a detail on the interface (only ) of Ping Heatmap. When I filter Call of Duty servers here in Brazil it is not showing anymore. would it be some network setting i need to enable? The description of the servers is blurred on the screen...would this be an error in my browser? Any help to resolve? Valeu tamo junto !✌️ Link to comment Share on other sites More sharing options...
Mehmet Posted June 8, 2021 Share Posted June 8, 2021 4 minutes ago, Andpodepah said: Hello my friends. I have a detail on the interface (only ) of Ping Heatmap. When I filter Call of Duty servers here in Brazil it is not showing anymore. would it be some network setting i need to enable? The description of the servers is blurred on the screen...would this be an error in my browser? Any help to resolve? Valeu tamo junto !✌️ Same issue i have bruh.I thing its firmware bug Andpodepah 1 Link to comment Share on other sites More sharing options...
OverTheReminds Posted June 8, 2021 Share Posted June 8, 2021 Same here, I've already reported late last week. I'll re-attach the proof. PS: For every CoD the Italian server has been misplaced in America for weeks now, I would appreciate it if you could look into that as well! Andpodepah 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 8, 2021 Administrators Share Posted June 8, 2021 I've already let the team know to update Ping Heatmap for the servers. Regarding the right hand side, what resolutions are your screens using? If you click Ping to close the window then click the icon to open it again does it appear normally again? Andpodepah 1 Link to comment Share on other sites More sharing options...
Andpodepah Posted June 8, 2021 Author Share Posted June 8, 2021 1 hour ago, Netduma Fraser said: I've already let the team know to update Ping Heatmap for the servers. Regarding the right hand side, what resolutions are your screens using? If you click Ping to close the window then click the icon to open it again does it appear normally again? OK. let's wait for this update thanks. As for the right side, the error was actually my chrome resolution. I've corrected it here. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Mehmet Posted June 8, 2021 Share Posted June 8, 2021 14 minutes ago, Andpodepah said: OK. let's wait for this update thanks. As for the right side, the error was actually my chrome resolution. I've corrected it here. Try explorer Andpodepah 1 Link to comment Share on other sites More sharing options...
OverTheReminds Posted June 8, 2021 Share Posted June 8, 2021 23 minutes ago, Andpodepah said: OK. let's wait for this update thanks. As for the right side, the error was actually my chrome resolution. I've corrected it here. How did you fix it? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 8, 2021 Administrators Share Posted June 8, 2021 21 minutes ago, OverTheReminds said: How did you fix it? If you're zoomed in too much on the Chrome browser for example it might cause that, you can usually tell if you have used the zoom function as a magnifying glass will appear on the right hand side of the URL bar, click it to reset it. You can zoom in/out by pressing/holding Ctrl & + or - Link to comment Share on other sites More sharing options...
OverTheReminds Posted June 8, 2021 Share Posted June 8, 2021 2 hours ago, Netduma Fraser said: If you're zoomed in too much on the Chrome browser for example it might cause that, you can usually tell if you have used the zoom function as a magnifying glass will appear on the right hand side of the URL bar, click it to reset it. You can zoom in/out by pressing/holding Ctrl & + or - Well, for me it stays like that even if I zoom in/out Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 8, 2021 Administrators Share Posted June 8, 2021 Does doing this help at all? 5 hours ago, Netduma Fraser said: I've already let the team know to update Ping Heatmap for the servers. Regarding the right hand side, what resolutions are your screens using? If you click Ping to close the window then click the icon to open it again does it appear normally again? Link to comment Share on other sites More sharing options...
Eduardo bastos Posted June 8, 2021 Share Posted June 8, 2021 Hace 6 minutos, Netduma Fraser dijo: ¿Hacer esto ayuda en absoluto? Hace 5 horas, Netduma Fraser dijo: Ya le he dicho al equipo que actualiza Ping Heatmap para los servidores. En cuanto al lado derecho, ¿qué resoluciones están usando sus pantallas? Si hace clic en Ping para cerrar la ventana, luego haga clic en el icono para abrirla de nuevo, ¿vuelve a aparecer normalmente? No funciona al cerrar por el icono y después abrir sigue en mismo formato. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 8, 2021 Administrators Share Posted June 8, 2021 Can you try using Microsoft Edge and see if it works please? Link to comment Share on other sites More sharing options...
OverTheReminds Posted June 9, 2021 Share Posted June 9, 2021 12 hours ago, Netduma Fraser said: Does doing this help at all? No, not at all. Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 9, 2021 Share Posted June 9, 2021 2 hours ago, OverTheReminds said: No, not at all. If you zoom out to 100% then refresh the page without cache (CTRL + F5), does this fix it? Link to comment Share on other sites More sharing options...
OverTheReminds Posted June 9, 2021 Share Posted June 9, 2021 4 hours ago, Netduma Liam said: If you zoom out to 100% then refresh the page without cache (CTRL + F5), does this fix it? No, just tried but it didn't work. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 9, 2021 Administrators Share Posted June 9, 2021 You're on an older beta version so that could be why, upgrade to the latest that can be found here and see if its still a problem https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/bd-p/en-home-beta-npg-duma Recommended to do a factory reset after the upgrade to prevent issues carrying over Link to comment Share on other sites More sharing options...
OverTheReminds Posted June 10, 2021 Share Posted June 10, 2021 Just tried, the problem is still there. Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 10, 2021 Share Posted June 10, 2021 33 minutes ago, OverTheReminds said: Just tried, the problem is still there. Was this after a factory reset too? This is often required after a firmware upgrade. Do you have any other devices you can test on to see if it's the same? Link to comment Share on other sites More sharing options...
OverTheReminds Posted June 10, 2021 Share Posted June 10, 2021 Yes for both, it happens on all of my devices. Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 10, 2021 Share Posted June 10, 2021 29 minutes ago, OverTheReminds said: Yes for both, it happens on all of my devices. Which firmware did you update to? Were you prompted to run through the initial setup again after the factory reset? Link to comment Share on other sites More sharing options...
OverTheReminds Posted June 11, 2021 Share Posted June 11, 2021 19 hours ago, Netduma Liam said: Which firmware did you update to? Were you prompted to run through the initial setup again after the factory reset? The firmware is the V2.3.2.120 ; yes I had to do the whole set up again. Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 11, 2021 Share Posted June 11, 2021 2 hours ago, OverTheReminds said: The firmware is the V2.3.2.120 ; yes I had to do the whole set up again. Thanks for letting us know, the team have been investigating this bug recently and have confirmed it in both Chrome and Firefox but were not able to replicate the issue in edge. Could you send a screenshot over of what it looks like for you in Edge so I can pass it on? Link to comment Share on other sites More sharing options...
OverTheReminds Posted June 11, 2021 Share Posted June 11, 2021 On Edge it looks normal, do you still want the screen? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 11, 2021 Administrators Share Posted June 11, 2021 If it looks normal on Edge then no need as that matches our findings, we'll look into it, thanks for the report! Link to comment Share on other sites More sharing options...
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