B VR Posted March 11, 2021 Share Posted March 11, 2021 I "pre-ordered" my R2 on March 1. 10 days later I haven't even received a customary email from you thanking me for my business (especially a pre-order!) or at least an idea as to when I can expect to receive this unit... If I'm going to experience a wait time of another 30 day, just give me my money back. I see lots of comments on here from people that have already rec'd theirs but not one thread for ppl like myself that haven't, let alone confirmation of the order....Am I alone here? As the saying goes, "you can only make a first impression once" and this lack of service and communication is not impressive. Kind Regards BVR Link to comment Share on other sites More sharing options...
Newfie Posted March 11, 2021 Share Posted March 11, 2021 Hi BVR I’ll copy in @Netduma Fraser and @Netduma Liam. I’m sure they will soon pop in to help you. Link to comment Share on other sites More sharing options...
B VR Posted March 11, 2021 Author Share Posted March 11, 2021 Appreciate the quick reply Newfie 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 11, 2021 Administrators Share Posted March 11, 2021 Hey, welcome to the forum! Technically the pre-orders ended on the last week of February so yours would go out after the pre-orders which we're shipping out currently. Yours will likely go out within the next two weeks - hard to give an exact date at the moment. What was the email used to purchase? I'll check the order for you to see if it is processing as expected. You also should have received an email - this may have gone to spam/junk. Link to comment Share on other sites More sharing options...
B VR Posted March 12, 2021 Author Share Posted March 12, 2021 Thanks. PM'd you. Not wanting to post my email on the forum. Link to comment Share on other sites More sharing options...
JayT Posted March 12, 2021 Share Posted March 12, 2021 I'm still waiting for mine that was ordered on the 1st February. 🤨 I did get an order update email a couple weeks ago though, maybe you got the same. The title of it is "Order Progress Update". I also received an email the day I ordered which was to confirm my order had been placed, the title of that one is "R2 Order Received: Netduma". Maybe search your spam folder for those. Link to comment Share on other sites More sharing options...
B VR Posted March 12, 2021 Author Share Posted March 12, 2021 2 hours ago, JayT said: I'm still waiting for mine that was ordered on the 1st February. 🤨 Ah, so there are others Appreciate it. I got a response and with any luck a couples maybe something shows up. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 12, 2021 Administrators Share Posted March 12, 2021 Thanks for the email, you may have received a response already but everything with the order is processing normally. Once pre-orders have been sent we'll be able to ship your router, the next email you will receive will be with tracking information. Link to comment Share on other sites More sharing options...
JayT Posted March 18, 2021 Share Posted March 18, 2021 On 3/12/2021 at 2:51 AM, B VR said: Ah, so there are others Appreciate it. I got a response and with any luck a couples maybe something shows up. Just letting you know DHL dropped mine off at my house today. Hopefully yours comes soon too. 👍 Netduma Fraser and B VR 2 Link to comment Share on other sites More sharing options...
B VR Posted March 19, 2021 Author Share Posted March 19, 2021 Ha, well [hopefully] good things come to those that wait as the saying goes! DHL informed me that I should see mine tomorrow Looking forward to it for sure Netduma Liam, JayT and Netduma Fraser 3 Link to comment Share on other sites More sharing options...
B VR Posted March 20, 2021 Author Share Posted March 20, 2021 Well DHL got my hopes up, but didn't come through 😕 Real drag as I wanted to have the weekend to do the setup not work week and they don't deliver on weekends. I had very good experience with DHL in the past too. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 20, 2021 Administrators Share Posted March 20, 2021 57 minutes ago, B VR said: Well DHL got my hopes up, but didn't come through 😕 Real drag as I wanted to have the weekend to do the setup not work week and they don't deliver on weekends. I had very good experience with DHL in the past too. Sorry to hear that! They are very good, they have informed us that due to covid logistics aren't quite where they are compared to normal but still doing incredibly well considering Link to comment Share on other sites More sharing options...
B VR Posted March 20, 2021 Author Share Posted March 20, 2021 Yes, not a huge deal just the timing again wanting to run through it while I had all this time. Oh well Link to comment Share on other sites More sharing options...
B VR Posted March 22, 2021 Author Share Posted March 22, 2021 Hi there, well the router arrived 1st thing this morning. A little nervous based on the state of the box which was also wet straight through to the final packaging, and while moist, the router didn't seem to get "wet" I haven't had much time to work with it yet but I used the Geo Filter but it didn't seem to work. I set a poly around the low ping server on the heatmap (between 17-21ms) and I ended up in a high ping server like I often do. Also on the Geo Filter, why isn't Warzone displayed? I'm sure I'm missing something here but any guidance on what I first have to do to determine, or choose exact locations I'd like to end up would help as it appears at least it didn't work for me. Thx! Link to comment Share on other sites More sharing options...
B VR Posted March 22, 2021 Author Share Posted March 22, 2021 I just tried to connect to a Euro server to at least see if filtering is in effect and unfortunately it isn't. I ended up in a 78ms server. Got this error when I went to try and add which machine I'd use as well. It would also be handy if the heat map and geo tabs were integrated so you could see what was available on the area you were selecting. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 22, 2021 Administrators Share Posted March 22, 2021 Sorry to see the state of the box, it certainly didn't leave us like that! Call of Duty will apply to all the games so no need to specify them. Can you provide a full screenshot of the entire page showing you getting a game that's a higher ping than expected please? If you tried to add the same device with another service then that will happen as the services will cover the same ports. Link to comment Share on other sites More sharing options...
B VR Posted March 22, 2021 Author Share Posted March 22, 2021 I tried to capture the whole video in nvidia experience, starting with displaying my router setup, where I set a polygon around Great Britain and according to the heat map shouldn't be seeing a ping below 150ms, start up the game, and see 54ms but only the actual game video captured, not the browser portion so not much use. Bottom line after connecting to several servers, painting up different regions from Europe, NA and even Australia the same random range of 40-80+ms I previously saw with my old router appears. Is there not a log file or something that actually confirms where you connected?? At this point I can't help to think that this thing is not steering me to where I want to go and don't see any other settings I should be toggling, with the "filtering mode" button being the only one and it is indeed, to the right and red... Link to comment Share on other sites More sharing options...
B VR Posted March 23, 2021 Author Share Posted March 23, 2021 This is really really frustrating..I've been screwing about for hours now, setting new ridiculously far away servers just to see if the applicable ping one would expect would display, and all I'm getting is the same pings I have since I started playing this game. The routers heatmap/GEO filter is not filtering a thing. What I don't understand, and is what is extremely frustrating when you find instructions written out yet they don't apply to you is: why does the manual show icons but I see nothing on my panel/GUI? It's simply blank... Link to comment Share on other sites More sharing options...
B VR Posted March 23, 2021 Author Share Posted March 23, 2021 Access or deny what? I don't see anything and I've already created a list of servers I'd *like* to be able to connect to. Link to comment Share on other sites More sharing options...
B VR Posted March 23, 2021 Author Share Posted March 23, 2021 Is there Tech support for this I can get to assist me? I see it's been 12hrs and no response to these last posts. Thx Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 23, 2021 Administrators Share Posted March 23, 2021 Try this please: Quit the game/client completely - including from the System Tray Remove device from Geo-Filter Go to the Device Manager and give your PC the PlayStation device type Flush cloud from Geo-Filter Map menu Re-add the device to the Geo-Filter Setup the Geo-Filter how you would like but put Ping Assist to 0 Wait 2 minutes Boot up the client/game Then see if it adheres to your settings more. Link to comment Share on other sites More sharing options...
B VR Posted March 23, 2021 Author Share Posted March 23, 2021 2 hours ago, Netduma Fraser said: Try this please: Quit the game/client completely - including from the System Tray - R2 doesn't appear in my system tray but I have shut it down, and restarted the R2 client Remove device from Geo-Filter - Done Go to the Device Manager and give your PC the PlayStation device type - Done Flush cloud from Geo-Filter Map menu - Please provide terms/icons etc that I will actually see. There is no "flush" radio button and just this when I hit re-sync I get: Error: The operation is taking longer than expected. Please briefly wait before using this Rapp. Re-add the device to the Geo-Filter - Done Setup the Geo-Filter how you would like but put Ping Assist to 0 - Done Wait 2 minutes - Did Boot up the client/game - Done Then see if it adheres to your settings more. - Below.. I now appear to have 1 server? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 23, 2021 Administrators Share Posted March 23, 2021 I meant the game client - Battle.net It used to be called Flush cloud, apologies. When the message appears just wait 1 minute then refresh the page and it will have applied. You would only see the server you are connected to at the time Link to comment Share on other sites More sharing options...
B VR Posted March 23, 2021 Author Share Posted March 23, 2021 12 minutes ago, Netduma Fraser said: I meant the game client - Battle.net It used to be called Flush cloud, apologies. When the message appears just wait 1 minute then refresh the page and it will have applied. You would only see the server you are connected to at the time - But I'm not connected to any server? The game is simply started and at the initial lobby waiting for me to attempt to join.. I've seen several more icons very briefly blip on the screen but only the one shown and one in France I believe oddly enough blips on / off as well. Do I leave Strict mode on or off? Do I leave filtering on or off? Every single time I resync cloud I get the same error. I now have a server in the Pacific north west display as a server, but now the mid-west server doesn't display. Odd and seemingly random Link to comment Share on other sites More sharing options...
B VR Posted March 23, 2021 Author Share Posted March 23, 2021 So using the polygon to select a region I know to show several servers, I've have been trying to connect for over 20 mins now with no luck. At one point I had several icons once again briefly display, blocked server and blocked players mostly. I get blocked players but I haven't blocked a server and wouldn't have had the ability prior to this router anyways. Link to comment Share on other sites More sharing options...
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