Dialatech Posted March 25, 2021 Author Share Posted March 25, 2021 2 days now and not one drop in sight... Hopefully this continues! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2021 Administrators Share Posted March 25, 2021 On 3/25/2021 at 7:33 PM, Dialatech said: 2 days now and not one drop in sight... Hopefully this continues! Expand Brilliant to hear that, thanks for the update! Link to comment Share on other sites More sharing options...
Dialatech Posted March 30, 2021 Author Share Posted March 30, 2021 No drops at all and Geo-Filter is now working a dream Link to comment Share on other sites More sharing options...
Dialatech Posted April 14, 2021 Author Share Posted April 14, 2021 I'm back again! So over the last few nights. it gets around 3am and the router deny's DHCP requests and drops the connection. restarting the router fixes the issue but it should not have this issue to start with. Any suggestions? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 14, 2021 Administrators Share Posted April 14, 2021 That must be the public IP renewing, I suspect they would do it at that time to cause minimum interruption. While NG look into it, do you think you could contact VM and get them to extend the lease time to a week? Link to comment Share on other sites More sharing options...
Dialatech Posted April 14, 2021 Author Share Posted April 14, 2021 On 4/14/2021 at 4:06 PM, Netduma Fraser said: That must be the public IP renewing, I suspect they would do it at that time to cause minimum interruption. While NG look into it, do you think you could contact VM and get them to extend the lease time to a week? Expand My public IP is a static IP address - It has not changed in around 5 years. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 14, 2021 Administrators Share Posted April 14, 2021 I can see you've posted with another IP in this topic starting with 217, did you use another connection to post in this topic at all? If not then it does change Link to comment Share on other sites More sharing options...
Dialatech Posted April 14, 2021 Author Share Posted April 14, 2021 On 4/14/2021 at 5:02 PM, Netduma Fraser said: I can see you've posted with another IP in this topic starting with 217, did you use another connection to post in this topic at all? If not then it does change Expand Yeah i have used a few different connections to post in this forum over the past few years. 217. is my mam's ip address. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 14, 2021 Administrators Share Posted April 14, 2021 If you access the V Hub go to Admin > Info - what does it say the IPv4 lease time is? Link to comment Share on other sites More sharing options...
Dialatech Posted April 14, 2021 Author Share Posted April 14, 2021 On 4/14/2021 at 6:19 PM, Netduma Fraser said: If you access the V Hub go to Admin > Info - what does it say the IPv4 lease time is? Expand There is no info on lease time I get the following details Hub 3.0 device information The information below shows current status of this Hub 3.0. Standard specification compliant : DOCSIS 3.0 Hardware version : 11 Software version : 9.1.1912.302 Cable MAC address : Removed Cable modem serial number : Removed System up time : 2h:51m:32s Network access : Allowed Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 14, 2021 Administrators Share Posted April 14, 2021 Okay do you have the static IP information so that you could enter that into the XR if you use the V hub in Modem mode? Link to comment Share on other sites More sharing options...
Dialatech Posted April 14, 2021 Author Share Posted April 14, 2021 On 4/14/2021 at 7:45 PM, Netduma Fraser said: Okay do you have the static IP information so that you could enter that into the XR if you use the V hub in Modem mode? Expand Yes i have all that information and i already have it in the XR Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 14, 2021 Administrators Share Posted April 14, 2021 In that case I'm not sure what else I can suggest at this stage as you will definitely need the fix to have it work consistently, none of the workarounds I can think of are working Link to comment Share on other sites More sharing options...
Dialatech Posted April 15, 2021 Author Share Posted April 15, 2021 On 4/14/2021 at 8:55 PM, Netduma Fraser said: In that case I'm not sure what else I can suggest at this stage as you will definitely need the fix to have it work consistently, none of the workarounds I can think of are working Expand Been working from home today and the router stopped sending out IP address around 8 times today. Every time needing a reboot the router to fix the issue. I dont want to leave the netduma family but I think I have a choice here. nothing i try fixes the issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 15, 2021 Administrators Share Posted April 15, 2021 On 4/15/2021 at 6:16 PM, Dialatech said: Been working from home today and the router stopped sending out IP address around 8 times today. Every time needing a reboot the router to fix the issue. I dont want to leave the netduma family but I think I have a choice here. nothing i try fixes the issue. Expand They're not ready with a fix yet unfortunately so looks like you will need to use another router in the meantime so you're not interrupted during important tasks. Link to comment Share on other sites More sharing options...
Dialatech Posted April 15, 2021 Author Share Posted April 15, 2021 On 4/15/2021 at 6:43 PM, Netduma Fraser said: They're not ready with a fix yet unfortunately so looks like you will need to use another router in the meantime so you're not interrupted during important tasks. Expand Any chance you could find out a rough time frame when a fix may be able? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 15, 2021 Administrators Share Posted April 15, 2021 On 4/15/2021 at 7:02 PM, Dialatech said: Any chance you could find out a rough time frame when a fix may be able? Expand I'll ask the XR500 lead and get back to you when I can with an ETA if he is able to provide one. Link to comment Share on other sites More sharing options...
Dialatech Posted April 16, 2021 Author Share Posted April 16, 2021 On 4/15/2021 at 7:49 PM, Netduma Fraser said: I'll ask the XR500 lead and get back to you when I can with an ETA if he is able to provide one. Expand Thank you Link to comment Share on other sites More sharing options...
Dialatech Posted April 21, 2021 Author Share Posted April 21, 2021 On 4/15/2021 at 7:49 PM, Netduma Fraser said: I'll ask the XR500 lead and get back to you when I can with an ETA if he is able to provide one. Expand I have decided to use a different router due to the issue with Netgear. I will give Netgear a few months to resolve the issue and then I will just go and buy a Unifi Dream Machine Router. Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 21, 2021 Share Posted April 21, 2021 On 4/21/2021 at 9:13 AM, Dialatech said: I have decided to use a different router due to the issue with Netgear. I will give Netgear a few months to resolve the issue and then I will just go and buy a Unifi Dream Machine Router. Expand OK, thank you again for your patience, I hope we can get this resolved for you so you can continue using DumaOS! Link to comment Share on other sites More sharing options...
Dialatech Posted May 21, 2021 Author Share Posted May 21, 2021 Any news yet on a new update to fix the DHCP issue. I'm now having this issue around 4-5 per day. Only thing to get it back is to switch the router off and then back on again. Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 21, 2021 Share Posted May 21, 2021 On 5/21/2021 at 7:23 AM, Dialatech said: Any news yet on a new update to fix the DHCP issue. I'm now having this issue around 4-5 per day. Only thing to get it back is to switch the router off and then back on again. Expand I haven't heard an update as yet, I'll speak with the team and see if we've heard any kind of an ETA and get back to you if we have. Link to comment Share on other sites More sharing options...
Dialatech Posted May 21, 2021 Author Share Posted May 21, 2021 On 5/21/2021 at 10:40 AM, Netduma Liam said: I haven't heard an update as yet, I'll speak with the team and see if we've heard any kind of an ETA and get back to you if we have. Expand Okay thanks for your quick response Link to comment Share on other sites More sharing options...
Dialatech Posted June 8, 2021 Author Share Posted June 8, 2021 Any response from the team... Its been 13 working days since you replied to this thread. Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 8, 2021 Share Posted June 8, 2021 On 6/8/2021 at 9:44 AM, Dialatech said: Any response from the team... Its been 13 working days since you replied to this thread. Expand I'm afraid we haven't heard anything as yet, we'll need to follow up with NG and see where they are with it as it's on their side. Link to comment Share on other sites More sharing options...
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