creek Posted February 25, 2021 Share Posted February 25, 2021 Recently just receive my Netduma R2. I’m having trouble setting it up. I have 1000Mbps down and 25 up. My problem is that I can’t get anywhere near close to that. Even hardwire either on my PC or PS5. I only get around 30mpbs. Is there something I did wrong during the set up? Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 25, 2021 Share Posted February 25, 2021 Welcome to the forum! Sorry to hear you're having trouble, firstly, if you go to Device Manager and switch to table view, could you please provide a screenshot of this? Have you configured QoS yet? If so, do you speeds improve if you disable it? Link to comment Share on other sites More sharing options...
creek Posted February 25, 2021 Author Share Posted February 25, 2021 I thought I had configure it but after turning QoS off and on I did not see any improvement. I got frustrated and decided to default restart the router but now I’m unable to connect to it again to start fresh. I input the wifi password and it won’t take it and hardwire it says unable to reach server. Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 25, 2021 Share Posted February 25, 2021 Did you restart the router or factory reset it? If the latter, when you connect to it via wired, you won't have an internet connection until you've been through the initial setup again, are you able to access the interface via 192.168.77.1? Or is this where you're seeing the 'unable to reach server' message? Link to comment Share on other sites More sharing options...
creek Posted February 25, 2021 Author Share Posted February 25, 2021 Factory reset is what I did. I have tried connecting to it via wifi but it won’t accept the password also I have tried hardwire and that’s where it says “unable to reach server” Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 25, 2021 Administrators Share Posted February 25, 2021 Are you using the default password again as that is what it will have reverted to after the reset Link to comment Share on other sites More sharing options...
creek Posted February 25, 2021 Author Share Posted February 25, 2021 Yes I’m typing in the default password that’s underneath the router on the sticker. After inputting password it tells me connection fail. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 25, 2021 Administrators Share Posted February 25, 2021 Does the PC actually connect to the WiFi even if it's without internet or will it not even do that? Link to comment Share on other sites More sharing options...
creek Posted February 25, 2021 Author Share Posted February 25, 2021 No connection at all Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 25, 2021 Administrators Share Posted February 25, 2021 Can you see if the password conversion method in this guide works for you please? http://support.netduma.com/en/support/solutions/articles/16000117883-i-ve-received-my-new-netduma-r2-but-the-wifi-password-doesn-t-work Link to comment Share on other sites More sharing options...
creek Posted February 26, 2021 Author Share Posted February 26, 2021 I got it to work. Ran through the set up wizard but for the past 3 hours I’ve been using the R2, the router loses internet connection. Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 26, 2021 Share Posted February 26, 2021 9 hours ago, creek said: I got it to work. Ran through the set up wizard but for the past 3 hours I’ve been using the R2, the router loses internet connection. What was the problem out of interest? With regards to it losing connection, did all devices lose connection? Both wired and wireless? Link to comment Share on other sites More sharing options...
creek Posted February 27, 2021 Author Share Posted February 27, 2021 All connections lose internet. Wireless and hardwire. I’ll be playing 2-3 hours and out of nowhere the R2 no longer has internet connection. I have to unplug it and connect it to the power again to get it to work properly again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 27, 2021 Administrators Share Posted February 27, 2021 In DHCP settings set the lease time to 168 hours, apply and see if it is more consistent then Link to comment Share on other sites More sharing options...
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