Will r2 work with openreach bt modem ?

[Max]

I can’t get connected true  this modem it was working fine with r1

do I need different modem or router?

i was able to run r2 only when I’m connected to r1 can you please advise 

thanks max

[Max]

Now I can’t login in to the router r2 

[Newfoundland]

Are you with BT?

That’s the HG612 and works fine with all routers. I’ve got the same. If with BT when you run the setup you need your primary email address and the password can be anything so something like BT for example is all that’s required.

i would reset the R2 and run the setup again. Start from fresh.

 

[Max]

Yes it’s Bt but the problem is when I connect r2 to this modem I can’t connect any other device to r2 so I can’t login to the r2 there’s no WiFi and I can’t get internet on laptop using the cable to 

so how I can login to r2 and put Bt email address? 
can you also let me know where in r2 menu i need to go to setup Bt email address please 

thanks max

[Guest Killhippie]

Plug the power supply into the modem and then a modem cable into wall socket to the connection marked DSL on the modem then turn on. Wait for 2 mins for the power light to come on and the DSL light to stop flashing Then plug the R2 into Lan 1 (Lan 2 is not functional on these modems) Then boot the R2 and all should work. I take it the modem has two green lights when turned on without the R2 connected?

[Max]

Ok I think I know what to do now 👍

can I just quickly ask where in r2 menu I can find the place to type Bt email address as username it will save time searching 

thanks for support 

[Guest Killhippie]

7 minutes ago, Max said:

Ok I think I know what to do now 👍

can I just quickly ask where in r2 menu I can find the place to type Bt email address as username it will save time searching 

thanks for support 

The R2 should provide a set up routine to do that when you boot it up when its connected to your PC 

[Netduma Fraser]

Well done guys! 

If you are not able to enter the details during the Setup Wizard then get through the wizard and you can enter those details in Settings > PPPoE.

[Max]

What I need To do to reset r2 ? Just press and hold the small button on the back?

[Max]

Guys can you tell me where is the pppoe I can’t see it in network settings sorry for all silly questions 🥴

[Newfoundland]

Yes the pin at the rear hold in for 15 seconds, release and wait for the router to boot up fully, do not unplug.

On setting up mine says no internet detected and on the right side it gives you the option to put your details in.

[Netduma Fraser]

For PPPoE if needed after wizard it is Settings > WAN - select the Network tab then select PPPoE.

[Max]

Founded you are star Fraser 👍

[Newfoundland]

16 hours ago, Max said:

Founded you are star Fraser 👍

Is everything working ok now?

[Max]

One more question guys is it normal that I’m getting full speed of my broadband on my phone ? (WiFi)
that never happened on r1 or is that normal now?

congestion control is set for always there is 11 devices connected to r2 or is it me not clicking something  on congestion control to share broadband the way I want ?

please advise 

thanks

[Netduma Fraser]

What Congestion Control percentage have you set?

[Max]

Now is 100/100 but the other devices are on to

on r1 was about 50% of my normal speed 

not complaining just checking 😁

[Max]

[Guest Killhippie]

4 minutes ago, Max said:

Thats QoS not congestion control

[Max]

🤔

ok where is then?

[Netduma Fraser]

Congestion Control is at the top of that page, best to access using a PC if you can. If you haven't reduced the sliders on Congestion Control then it is normal to receive the full speed.

[Max]

Why I can’t login to r2 WiFi it’s working but if I want to get to r2 it keeps asking me for username and password  and I can’t get in

[Netduma Fraser]

You're putting in the PPPoE information for WiFi, you need to put in the information you set it as during the setup wizard. If you haven't done that yet then by default it is admin & password

[Max]

I’m putting the same details as in pppoe don’t   work 

admin password don’t work

i try pc with Ethernet cable and still nothing I can’t login to r2

any other suggestions? 
My broadband is still on on all devices I just can’t login to r2 🥴

[Netduma Fraser]

PPPoE is just to be input in the WAN Settings. When you went through the Setup Wizard you would have entered information for what you wanted the router interface admin/password to be. Whatever you entered there is what you need to put in when that box appears.