Administrators Netduma Fraser Posted October 14, 2020 Administrators Share Posted October 14, 2020 Should be looking at it tomorrow. Do you have an Open NAT? Link to comment Share on other sites More sharing options...
Mubarak Posted October 14, 2020 Author Share Posted October 14, 2020 Just now, Netduma Fraser said: Should be looking at it tomorrow. Do you have an Open NAT? Yes Link to comment Share on other sites More sharing options...
Mubarak Posted October 15, 2020 Author Share Posted October 15, 2020 I’m waiting and I’m ready .... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 I have chased him again, will do it as soon as he can. Link to comment Share on other sites More sharing options...
Mubarak Posted October 18, 2020 Author Share Posted October 18, 2020 On 10/16/2020 at 6:33 PM, Netduma Fraser said: I have chased him again, will do it as soon as he can. Bro this is ridiculous it’s been many days has passed . I have a serious problem that need to be fixed here ! this is affecting the My r2 result on the QoS seriously! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 18, 2020 Administrators Share Posted October 18, 2020 They can't do it over the weekend so hopefully it will be Monday. Link to comment Share on other sites More sharing options...
Mubarak Posted October 19, 2020 Author Share Posted October 19, 2020 20 hours ago, Netduma Fraser said: They can't do it over the weekend so hopefully it will be Monday. Well now we’re on Monday .... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 19, 2020 Administrators Share Posted October 19, 2020 2 hours ago, Mubarak said: Well now we’re on Monday .... I've chased a dev and will try to make sure they get it done today. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 19, 2020 Administrators Share Posted October 19, 2020 Make sure you've put the WAN IP from the System Information page into the upstream router DMZ and ensure remote support is enabled in the R2 settings as we can't access you. Link to comment Share on other sites More sharing options...
Mubarak Posted October 19, 2020 Author Share Posted October 19, 2020 14 minutes ago, Netduma Fraser said: Make sure you've put the WAN IP from the System Information page into the upstream router DMZ and ensure remote support is enabled in the R2 settings as we can't access you. Yes I have done all of that, the remote is enabled . and the WAN IP of the r2 which is 192.168.8.118 is on the upstream router DMZ Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 19, 2020 Administrators Share Posted October 19, 2020 Okay thanks, I'll get them to try again. Link to comment Share on other sites More sharing options...
Mubarak Posted October 20, 2020 Author Share Posted October 20, 2020 Bro it’s been 15 days and my Serious problem Is not fixed until now I’m suffering here ! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 20, 2020 Administrators Share Posted October 20, 2020 Your IP keeps changing which makes it hard to get access, I've let them know and will get back to you when I have info. Link to comment Share on other sites More sharing options...
Mubarak Posted October 23, 2020 Author Share Posted October 23, 2020 Broo ! We are in oct 23 and my issue is not fixed until now !! And no one contacted me ! Link to comment Share on other sites More sharing options...
Shah_Tha_Sharq Posted October 23, 2020 Share Posted October 23, 2020 Seems like he has a double NAT so it would be hard to connect to him. Link to comment Share on other sites More sharing options...
willthetech Posted October 23, 2020 Share Posted October 23, 2020 I think the OP is using cellular as the source of internet, I also think all ethernet ports should be set as LAN in the system settings. I seen this in PepLink devices before. Just a suggestion... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 23, 2020 Administrators Share Posted October 23, 2020 As above, have you been commenting from a device connected to the R2 or from phone data? Link to comment Share on other sites More sharing options...
Mubarak Posted October 23, 2020 Author Share Posted October 23, 2020 2 minutes ago, Netduma Fraser said: As above, have you been commenting from a device connected to the R2 or from phone data? I really don’t remember. But if that was the case . This comment ( now ) is from my phone connected to the r2 wifi ... Link to comment Share on other sites More sharing options...
Mubarak Posted October 23, 2020 Author Share Posted October 23, 2020 I don’t know what’s your way or procedure to get access/control my R2, do I need to do something or give you something? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 23, 2020 Administrators Share Posted October 23, 2020 20 minutes ago, Mubarak said: I really don’t remember. But if that was the case . This comment ( now ) is from my phone connected to the r2 wifi ... Just checked it again based on your comment and couldn't access. Are you absolutely certain the R2 is in the DMZ of the Huawei and that you have remote support ticked in the R2 settings? Link to comment Share on other sites More sharing options...
Mubarak Posted October 23, 2020 Author Share Posted October 23, 2020 2 minutes ago, Netduma Fraser said: Just checked it again based on your comment. Are you absolutely certain the R2 is in the DMZ of the Huawei and that you have remote support ticked in the R2 settings? Yes I have just checked them again now . And I have all what you have said, already done before. Link to comment Share on other sites More sharing options...
willthetech Posted October 23, 2020 Share Posted October 23, 2020 What I meant is the router he has is a cellular modem/router (based in the model number he provided previously)…I am thinking his internet provider is cellular (sim card)…looking at this model online, it only has two ethernet ports...wan/LAN and LAN. If he is using cellular (SIM Card), then the WAN/LAN port in his router needs to be set as LAN, not anything else. I could be wrong as I don't really know what his home network really is, but working with cellular/router devices before, this was always an issue for me. Again just a suggestion, hopefully he can get it resolved soon Link to comment Share on other sites More sharing options...
Mubarak Posted October 23, 2020 Author Share Posted October 23, 2020 2 minutes ago, willthetech said: What I meant is the router he has is a cellular modem/router (based in the model number he provided previously)…I am thinking his internet provider is cellular (sim card)…looking at this model online, it only has two ethernet ports...wan/LAN and LAN. If he is using cellular (SIM Card), then the WAN/LAN port in his router needs to be set as LAN, not anything else. I could be wrong as I don't really know what his home network really is, but working with cellular/router devices before, this was always an issue for me. Again just a suggestion, hopefully he can get it resolved soon Yes all ports in the huawei router are already set to LAN only . However the same issue is happening and it’s only happening on the R2 wan port. the others LAN port on the R2 are all showing 1000mbps on the device manger settings. Link to comment Share on other sites More sharing options...
willthetech Posted October 23, 2020 Share Posted October 23, 2020 there are 2 ports in your home router, lan/wan and lan (bottom and top), once you make them only lan, they work just like a regular router. if you plug any of the 2 in the R2 uplink...they both show only 100? Link to comment Share on other sites More sharing options...
Bert Posted October 23, 2020 Share Posted October 23, 2020 Plug your WAN cable on the R2 in one of the LAN ports instead. You won't have internet, but the interface will auto negotiate. If it shows 100 mbit on that LAN port in the R2, it's an autonegotiation issue between your other router and the R2, or a cable issue. If the cable is ok there is very little you can do, unless you can set the ports on the Huawai router to 1000mbit. The only thing to try then is placing a switch between your Huawai router and R2, if you have one around. Edit: See that you already did that in one of your first reply's. That indicates a hardware issue with the WAN port, possibly having no signal on one of the pins. 1000 mbit requires all 4 pairs to work, when one strand is faulty then it will default to 100 mbit as that only needs 2 pairs. Change out the R2 under warranty. Link to comment Share on other sites More sharing options...
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