KHtechgadgets Posted November 15, 2019 Share Posted November 15, 2019 Hey So I was having an issue with my router where in I couldn't access the Duma OS Panel. So I decided to factory reset my router by pressing the reset button. I followed the process which has been mentioned in the support guide. However now, when I connected my laptop via ethernet to setup the router, it asked me for a username and password to acces the UI. I tried putting in admin and password , admin and admin. But neither of them worked. I even read somwhere to put in netdumar1 as password, that didn't work either. I've resetted the router multiple times, but it still wouldn't work. Can you tell me how to fix this please. Thank you Regards, Karan Handa Link to comment Share on other sites More sharing options...
Administrators Netduma Alex Posted November 15, 2019 Administrators Share Posted November 15, 2019 The password for the interface, by default, is admin and password Make sure you enter these with no capitals Are you hearing a beep when you reset the router? I'm just wondering if you've actually reset it or not. Link to comment Share on other sites More sharing options...
KHtechgadgets Posted November 17, 2019 Author Share Posted November 17, 2019 Yess, I've heard the beep. I resetted it multiple times, and each time, the beep came. Is it possible to locally reinstall DumaOS somehow?? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 17, 2019 Administrators Share Posted November 17, 2019 It wouldn't just set a new username/password, have you ever had interface protection/login enabled before? If so use those details. On the login window is it 100% asking you to login to the IP for the Netduma router? That's not possible unfortunately. Link to comment Share on other sites More sharing options...
KHtechgadgets Posted November 18, 2019 Author Share Posted November 18, 2019 Right so I did have interface protection enabled before. Tried that, didn't work. And Yess Its 100% asking me for credentials. No page would even load. There's just a standard spinning wheel going around in the background while it keeps asking me for credentials. I also chose to change my power adapter with the same voltage since I thought the router may be not functioning properly due to bad power. Performed a fresh Reset. However that didn't help either. What can I do now? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 19, 2019 Administrators Share Posted November 19, 2019 Okay try this please, do a reset but hold the button for 25-30 seconds and then let go. When it appears to have booted properly unplug the router from the power for 24 hours and then try and login again with all the details it could be - original login info and admin/password. Sometimes unplugging it for that long can resolve issues. Link to comment Share on other sites More sharing options...
KHtechgadgets Posted December 5, 2019 Author Share Posted December 5, 2019 Hey, been a couple of days. Left it completely untouched. Tried Turning it on. The beep came, yet nothing. So resetted it again. Heard the beep again. Still nothing. Please I really need your help guys. Been using this for about 3 years now. I really really love the R1. There must be someway I can completely put DumaOS or for that matter, the original firmware back again?? Link to comment Share on other sites More sharing options...
Administrators Netduma Alex Posted December 5, 2019 Administrators Share Posted December 5, 2019 Sounds like it's possibly broken... What I can't figure out is weather DumaOS is even running behind that login screen. Are you being given an IP address? Do you have internet access through the router? Link to comment Share on other sites More sharing options...
KHtechgadgets Posted December 7, 2019 Author Share Posted December 7, 2019 Yess the IP address does come through as I'd always get on my laptop and yes Internet access is there too. However I don't understand. So around a month and a half back I start having the issue where in I can't access the Dashboard. It just doesn't load up and just shows me the loading ring. I decide to let it be for a few days thinking it'll fix itself. Still doesn't work so I reset the router very carefully. I've resetted it once last year too so the process isn't alien to me. I do the same thing, but then this happens. How did it break on its own?? Link to comment Share on other sites More sharing options...
BaloMatias Posted December 7, 2019 Share Posted December 7, 2019 Same problem here since last week, I've reset several times with the reset button but nothing just appear a loading wheel , I've turned off and I will try tomorrow, clear cookies etc. . Also try with 3 different laptops Link to comment Share on other sites More sharing options...
Administrators Netduma Alex Posted December 9, 2019 Administrators Share Posted December 9, 2019 On 12/7/2019 at 10:13 AM, KHtechgadgets said: Yess the IP address does come through as I'd always get on my laptop and yes Internet access is there too. However I don't understand. So around a month and a half back I start having the issue where in I can't access the Dashboard. It just doesn't load up and just shows me the loading ring. I decide to let it be for a few days thinking it'll fix itself. Still doesn't work so I reset the router very carefully. I've resetted it once last year too so the process isn't alien to me. I do the same thing, but then this happens. How did it break on its own?? Could you open Command Prompt, type ipconfig and then paste the resulting information here? Thanks! Link to comment Share on other sites More sharing options...
Administrators Netduma Alex Posted December 9, 2019 Administrators Share Posted December 9, 2019 On 12/7/2019 at 3:36 PM, BaloMatias said: Same problem here since last week, I've reset several times with the reset button but nothing just appear a loading wheel , I've turned off and I will try tomorrow, clear cookies etc. . Also try with 3 different laptops Can you get to the factory reset button in the interface? It's the little ℹ️ icon at the top! Link to comment Share on other sites More sharing options...
mag1866 Posted March 14, 2020 Share Posted March 14, 2020 I have the same problem. Is there a solution ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 14, 2020 Administrators Share Posted March 14, 2020 21 minutes ago, mag1866 said: I have the same problem. Is there a solution ? Hello, welcome to the forum! Which part exactly, not being able to access the router or not being able to do a reset? If you make a new topic regarding your issue we can focus on it there. Link to comment Share on other sites More sharing options...
mag1866 Posted March 14, 2020 Share Posted March 14, 2020 1 hour ago, Netduma Fraser said: Hello, welcome to the forum! Which part exactly, not being able to access the router or not being able to do a reset? If you make a new topic regarding your issue we can focus on it there. I can't log in to the Duma os after resetting to factory settings. Login and password enter admin and password but it turns out not to be correct. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 14, 2020 Administrators Share Posted March 14, 2020 1 hour ago, mag1866 said: I can't log in to the Duma os after resetting to factory settings. Login and password enter admin and password but it turns out not to be correct. How did you do the reset? Have you tried your old login information? Silly question but have you ensure caps lock isn't on etc? Link to comment Share on other sites More sharing options...
mag1866 Posted March 14, 2020 Share Posted March 14, 2020 15 minutes ago, Netduma Fraser said: How did you do the reset? Have you tried your old login information? Silly question but have you ensure caps lock isn't on etc? Prehistory. It was not included in the Duma interface before. There was an infinite loading in the circle view and there was an error "failed to load R app". Login and password "admin and password" entered without problems. Then I decided to make a full reset to factory settings through the back panel of the router before the signal. Then when I tried to go to the Duma OS entered all the same username and password "admin and password" wrote the username and password is not correctly entered . Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 14, 2020 Administrators Share Posted March 14, 2020 Prehistory? How long did you hold the reset button down for? Do it for 30 seconds then let go and wait a minute for it to bootup and then try accessing again. Link to comment Share on other sites More sharing options...
mag1866 Posted March 14, 2020 Share Posted March 14, 2020 43 minutes ago, Netduma Fraser said: Prehistory? How long did you hold the reset button down for? Do it for 30 seconds then let go and wait a minute for it to bootup and then try accessing again. Sorry for the quality of the shooting IMG_2747.MOV Link to comment Share on other sites More sharing options...
KHtechgadgets Posted March 14, 2020 Author Share Posted March 14, 2020 Is there any way to unbrick it? Like do we have to send it to you? Or is there something we can do? Because it's a big issue and I really really love the router. Please help us team. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 14, 2020 Administrators Share Posted March 14, 2020 Could you try using a different browser please such as Google Chrome? It may be due to the age of the browser. Link to comment Share on other sites More sharing options...
mag1866 Posted March 14, 2020 Share Posted March 14, 2020 2 hours ago, Netduma Fraser said: Could you try using a different browser please such as Google Chrome? It may be due to the age of the browser. I also used Google chrome without results. Still noticed when I do reset not once the wifi password is not reset. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 14, 2020 Administrators Share Posted March 14, 2020 34 minutes ago, mag1866 said: I also used Google chrome without results. Still noticed when I do reset not once the wifi password is not reset. It may not be resetting properly, I noticed you were using a pen, sometimes when I try to use a pen it will not reach the button properly. Try to use a pin or something smaller than a pen to reset it - you could take the inner pen out of the plastic casing and that'll probably do it. Link to comment Share on other sites More sharing options...
mag1866 Posted March 15, 2020 Share Posted March 15, 2020 7 hours ago, Netduma Fraser said: It may not be resetting properly, I noticed you were using a pen, sometimes when I try to use a pen it will not reach the button properly. Try to use a pin or something smaller than a pen to reset it - you could take the inner pen out of the plastic casing and that'll probably do it. I tried without success Link to comment Share on other sites More sharing options...
mag1866 Posted March 15, 2020 Share Posted March 15, 2020 13 hours ago, Netduma Fraser said: It may not be resetting properly, I noticed you were using a pen, sometimes when I try to use a pen it will not reach the button properly. Try to use a pin or something smaller than a pen to reset it - you could take the inner pen out of the plastic casing and that'll probably do it. Is it possible to reinstall the router firmware somehow ? Link to comment Share on other sites More sharing options...
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