jbazber Posted July 6, 2019 Share Posted July 6, 2019 Hello, I tell you, I had the firmware R1-v-1-03-6G, the router has been working correctly for 2 years, I saw that you had taken out the DumaOS for the R1, decided to update and everything was like silk, the router worked better , but it has lasted two months, since now I have a hard time accessing it, because of wifi it does not give me access, you can see the SSID but it does not give access, and by cable the menu goes halfway, it stays blocked. I have tried to download firmware downgrade but when restarting the DumaOS continues to exit, it does not do it, and in order to access the router with admin / password there are many times that it does not give access. I put some screenshots of what happens. Thank you very much and great work. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 6, 2019 Administrators Share Posted July 6, 2019 Hey, welcome to the forum! Probably the easiest solution to this is to try a factory reset from the interface and see if it works correctly after that. Link to comment Share on other sites More sharing options...
jbazber Posted July 7, 2019 Author Share Posted July 7, 2019 I have done what you said and the router is still the same, it does not respond, it is looping, I get this message every time. I have tried to reset the router by the back button and nothing happens Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 7, 2019 Administrators Share Posted July 7, 2019 For resetting via the back button you need to hold it down for 30 seconds, then let go and there will be a beep after a few seconds if it is factory resetting. Could you try with Google Chrome please as that is our recommended browser and see if that works, use an incognito window for this though to start with. Link to comment Share on other sites More sharing options...
jbazber Posted July 15, 2019 Author Share Posted July 15, 2019 Sorry for the delay in answering, I was on vacation, I reset as indicated, I hear the beep, but the router remains the same, the menu circles are spinning and I can not do anything. I have tried with Google Chrome and the window of incognito and the same thing happens to me. Keep on looping all the time Link to comment Share on other sites More sharing options...
Netduma Alex Posted July 16, 2019 Share Posted July 16, 2019 Make sure that you follow this guide exactly to reset the R1: http://support.netduma.com/en/support/solutions/articles/16000094903-how-to-factory-reset-the-netduma-r1-using-the-reset-button Specifically, keep holding until all of the lights blink on and then off. Link to comment Share on other sites More sharing options...
jbazber Posted July 16, 2019 Author Share Posted July 16, 2019 He reseteado el router varias veces, dejo presionado el botón reset hasta que se encienden todas las luces y escucho el beep. Consigo entrar en el menú del netduma, con cable y admin/password, pero el router no me asigna ip automáticamente, tengo que poner la ip de mi pc manualmente, solo consigo conectar por cable, por wifi me dice que no puedo acceder, es como si el DHCP del router este desactivado. The router's menu continues with the little circles, as if I was thinking and that's the way it goes until I get the message that I tried after a minute Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 16, 2019 Administrators Share Posted July 16, 2019 If you're able to access the interface without a static IP set then it is assigning the device an IP address. Is there anything that happened/was changed before you first started to see the issue? Link to comment Share on other sites More sharing options...
jbazber Posted July 16, 2019 Author Share Posted July 16, 2019 I had to disconnect it for a few minutes and when I plugged it into the power, it stayed that way. I have seen that this same problem has happened to more people, I put the following capture in case you ask me This comes to me from chrome Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 16, 2019 Administrators Share Posted July 16, 2019 Thank you very much for being proactive, I will pass this on to the team to look at. Link to comment Share on other sites More sharing options...
jbazber Posted July 25, 2019 Author Share Posted July 25, 2019 Hello, have the team been able to look at the problem? I believe that the problem is in the firmware, since the one I had previously worked perfectly, but when putting the DumaOS, many users have had the same fault and I have not been able to observe any solution in the forum. Please ask that you do not close the subject and give me a solution to the problem. Thank you again Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 25, 2019 Administrators Share Posted July 25, 2019 Not yet, could you downgrade to the original R1 firmware please then do a factory reset. Then upgrade to DumaOS again with preserve settings unticked please then immediately do another factory reset and see if that resolves the issue. Link to comment Share on other sites More sharing options...
jbazber Posted July 30, 2019 Author Share Posted July 30, 2019 I have done what you indicated and I can not download firmware. The router does not change firmware. -When I load the firmware R1-v-1-03-6j.sig I get the following: foto1 -After the update I still get the router has the firmware dumaos-2.1.3.29.sig: foto2 Is it possible to send the router to you and do you check it yourself? Link to comment Share on other sites More sharing options...
Netduma Alex Posted July 30, 2019 Share Posted July 30, 2019 What device are you uploading the firmware from? Did you try uploading from different browsers? Link to comment Share on other sites More sharing options...
jbazber Posted July 31, 2019 Author Share Posted July 31, 2019 I have tried pc with windows 10, browsers; internet explorer, chome and firefox. Mac; Safari, Chrome and Firefox. Same result with both. It seems that the router has been in a loop Netduma Alex 1 Link to comment Share on other sites More sharing options...
Netduma Alex Posted July 31, 2019 Share Posted July 31, 2019 Have you tried a factory reset using the button on the back? http://support.netduma.com/support/solutions/articles/16000094903-how-to-factory-reset-the-netduma-r1-using-the-reset-button Link to comment Share on other sites More sharing options...
jbazber Posted August 5, 2019 Author Share Posted August 5, 2019 (edited) On 7/31/2019 at 3:34 PM, Netduma Alex said: Have you tried a factory reset using the button on the back? http://support.netduma.com/support/solutions/articles/16000094903-how-to-factory-reset-the-netduma-r1-using-the-reset-button Hello Alex, I have tried this option multiple times and the result is the same, if I post the posts I have put before, the router when doing the reset stays the same, I can only access via cable, I can see the SSID, but it does not let me connect via wifi . The router does not reset either with the button or from the menu. Edited August 5, 2019 by Netduma Alex Fixed formatting Link to comment Share on other sites More sharing options...
Netduma Alex Posted August 5, 2019 Share Posted August 5, 2019 So you can't reset the router, you can't upgrade or downgrade, and you can't get the WiFi working... Have you tried changing the SSID and password, can you connect to WiFi at that point? Link to comment Share on other sites More sharing options...
jbazber Posted August 7, 2019 Author Share Posted August 7, 2019 The router does not let me change any parameter, it keeps thinking and there is the message I waited for, it doesn't let me do anything else And it doesn't let me connect via wifi, I can see the SSID but it doesn't finish connecting me Link to comment Share on other sites More sharing options...
Netduma Alex Posted August 7, 2019 Share Posted August 7, 2019 Is DHCP enabled? Link to comment Share on other sites More sharing options...
jbazber Posted August 9, 2019 Author Share Posted August 9, 2019 On 8/7/2019 at 12:06 PM, Netduma Alex said: Is DHCP enabled? I had it configured with the active dHCP, but since this happened to the router, DHCP has been disabled Link to comment Share on other sites More sharing options...
jbazber Posted August 9, 2019 Author Share Posted August 9, 2019 Could you pass me a link in which to download my previous firmware 1.03.6g, maybe that's why it doesn't let me downgrade to J, my router had factory g, thanks Link to comment Share on other sites More sharing options...
Netduma Alex Posted August 9, 2019 Share Posted August 9, 2019 I'll see if I can find it. I don't think that will help but maybe it's worth a try? Link to comment Share on other sites More sharing options...
jbazber Posted August 9, 2019 Author Share Posted August 9, 2019 1 hour ago, Netduma Alex said: I'll see if I can find it. I don't think that will help but maybe it's worth a try? Yes, please try to find her, I'm desperate ... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 10, 2019 Administrators Share Posted August 10, 2019 Here is .6j for you which was the last version of the original firmware, let us know if it helps at all: https://www.dropbox.com/s/701ezvt4qmezdgu/R1-v-1-03-6j.sig?dl=0 Link to comment Share on other sites More sharing options...
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