Crazii Posted June 27, 2019 Share Posted June 27, 2019 Trying to access the router software through 192.168.88.1 I'm able to log in but it never loads and keeps showing this http://prntscr.com/o7m3dz Internet is working fine, but cant get into the software. Link to comment Share on other sites More sharing options...
pollutionblues Posted June 27, 2019 Share Posted June 27, 2019 16 minutes ago, Crazii said: Trying to access the router software through 192.168.88.1 I'm able to log in but it never loads and keeps showing this http://prntscr.com/o7m3dz Internet is working fine, but cant get into the software. Try clearing your browser cache and see if that solves it. Link to comment Share on other sites More sharing options...
Crazii Posted June 27, 2019 Author Share Posted June 27, 2019 1 minute ago, pollutionblues said: Try clearing your browser cache and see if that solves it. Yeah I tried it before posting. Still get the same thing on other browsers even on mobile. Link to comment Share on other sites More sharing options...
pollutionblues Posted June 27, 2019 Share Posted June 27, 2019 6 minutes ago, Crazii said: Yeah I tried it before posting. Still get the same thing on other browsers even on mobile. Ok, unplug the router and leave it off for a few minutes then try again, if that doesn’t work, hold the reset button on the back in for at least 30 seconds, wait 2 minutes then try accessing the UI again. Link to comment Share on other sites More sharing options...
Crazii Posted June 27, 2019 Author Share Posted June 27, 2019 14 minutes ago, pollutionblues said: Ok, unplug the router and leave it off for a few minutes then try again, if that doesn’t work, hold the reset button on the back in for at least 30 seconds, wait 2 minutes then try accessing the UI again. Factory reset now. Literally still get the same page... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 27, 2019 Administrators Share Posted June 27, 2019 When did this start happening? Was it after upgrading to DumaOS or was anything changed at all? Link to comment Share on other sites More sharing options...
Crazii Posted June 27, 2019 Author Share Posted June 27, 2019 Today. I've been using another router for a while but decided to return for DumaOS. It was working fine before I stopped using it and now I cant get it to load. Link to comment Share on other sites More sharing options...
Crazii Posted June 27, 2019 Author Share Posted June 27, 2019 Tried using it in incognito mode and nothing. On edge it's just an infinite load. http://prntscr.com/o7nl91 It's definitely issuing IPs and giving me internet access. http://prntscr.com/o7nn52 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 27, 2019 Administrators Share Posted June 27, 2019 It's very odd that its left on its own and it would get into that state, was in unplugged from power when you used it? Has there been any power cuts or anything like that while it may have been connected? Can you access using http://r1 or http://dumaos ? Link to comment Share on other sites More sharing options...
Crazii Posted June 27, 2019 Author Share Posted June 27, 2019 3 minutes ago, Netduma Fraser said: It's very odd that its left on its own and it would get into that state, was in unplugged from power when you used it? Has there been any power cuts or anything like that while it may have been connected? Can you access using http://r1 or http://dumaos ? Not that I know of. & tried both but same results Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 27, 2019 Administrators Share Posted June 27, 2019 Could you right click on the page and go to inspect or inspect element, then on the window that appears click on the console tab. Then screenshot the page and post it here please so we can see what is happening. Link to comment Share on other sites More sharing options...
Crazii Posted June 27, 2019 Author Share Posted June 27, 2019 29 minutes ago, Netduma Fraser said: Could you right click on the page and go to inspect or inspect element, then on the window that appears click on the console tab. Then screenshot the page and post it here please so we can see what is happening. http://prntscr.com/o7o9uc top part http://prntscr.com/o7ohm3 Link to comment Share on other sites More sharing options...
Netduma Alex Posted June 28, 2019 Share Posted June 28, 2019 Could you try installing a brand new browser, never used before, say Firefox or something, and go to 192.168.88.1 with nothing at the end of the address Link to comment Share on other sites More sharing options...
Crazii Posted June 28, 2019 Author Share Posted June 28, 2019 8 hours ago, Netduma Alex said: Could you try installing a brand new browser, never used before, say Firefox or something, and go to 192.168.88.1 with nothing at the end of the address Tried it on a brand new firefox but same results. http://prntscr.com/o83g76 Typed in 192.168.88.1 and it redirected me to http://192.168.88.1/desktop/index.html?cache=0#com.netdumasoftware.dashboard Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 29, 2019 Administrators Share Posted June 29, 2019 Okay thanks for trying, I'll pass this on to the team for the devs to look at. Crazii 1 Link to comment Share on other sites More sharing options...
Crazii Posted June 29, 2019 Author Share Posted June 29, 2019 6 hours ago, Netduma Fraser said: Okay thanks for trying, I'll pass this on to the team for the devs to look at. Anyway I can reinstall the software via usb? or is there no fix for this yet Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 29, 2019 Administrators Share Posted June 29, 2019 There is no way to do that unfortunately. If this issue occurs a factory reset resolves it so it is unusual, I imagine something happened when upgrading that caused it. Crazii 1 Link to comment Share on other sites More sharing options...
Crazii Posted May 22, 2020 Author Share Posted May 22, 2020 Bump, It's been almost a year with the same problem... Offen 1 Link to comment Share on other sites More sharing options...
Offen Posted May 23, 2020 Share Posted May 23, 2020 23 hours ago, Crazii said: Bump, It's been almost a year with the same problem... This is exactly the same issue I'm having atm. Maybe our R1 is just too old 😕 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 26, 2020 Administrators Share Posted May 26, 2020 Sorry about this. I've asked the team for a standard way to deal with these issues so I will let you know. Offen 1 Link to comment Share on other sites More sharing options...
AWxDAKOTA Posted February 21, 2021 Share Posted February 21, 2021 Any update to this issue? Just had this happen to me about a month ago. Infinite page load but full internet usage. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 21, 2021 Administrators Share Posted February 21, 2021 45 minutes ago, AWxDAKOTA said: Any update to this issue? Just had this happen to me about a month ago. Infinite page load but full internet usage. We're continuing to look into it, are you still having the issue? Link to comment Share on other sites More sharing options...
AWxDAKOTA Posted February 25, 2021 Share Posted February 25, 2021 Yes sir, cant load from several different devices and computers. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 25, 2021 Administrators Share Posted February 25, 2021 9 hours ago, AWxDAKOTA said: Yes sir, cant load from several different devices and computers. Have you tried doing a factory reset or clearing your browser cache/cookies and then trying to access? Link to comment Share on other sites More sharing options...
AWxDAKOTA Posted February 28, 2021 Share Posted February 28, 2021 yes sir, no change Link to comment Share on other sites More sharing options...
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