Flamenation247 Posted May 11, 2019 Share Posted May 11, 2019 I was upgrading my r1 back to Duma OS when my power went off I can no longer access the Duma website and or receive wifi. Link to comment Share on other sites More sharing options...
BIG__DOG Posted May 11, 2019 Share Posted May 11, 2019 sounds like it is likely you have bricked your router. I suggest uplugging it completely for 5 minutes then try to access it by typing routerlogin.net into your browser address bar, but make sure you delete your browser cache 1st. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 11, 2019 Administrators Share Posted May 11, 2019 Disconnect the router from the ISP hub so only power is connected. Connect via port 2 through ethernet and try accessing through 192.168.1.1 or 192.168.88.1 do you gain access then? If that doesn't work hold down the reset button for 25-30 seconds. If that doesn't work unplug the router from power for 24 hours and then try again. Link to comment Share on other sites More sharing options...
Flamenation247 Posted May 11, 2019 Author Share Posted May 11, 2019 No luck I can't recieve internet access through lan either Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 11, 2019 Administrators Share Posted May 11, 2019 Just focus on getting access to the interface not the internet for now, could you access using any of the above? If not have it unplugged from the power for 24 hours as that gives it time to clear up. Link to comment Share on other sites More sharing options...
Flamenation247 Posted May 11, 2019 Author Share Posted May 11, 2019 I'm not sure if I followed the right procedure but I unplugged the router from my hub and the I hooked the router back to the ISP hub but put the lan cable in port 2 and tried to reach the interface I also attempted to reach the interface with the Duma not hooked to the ISP hub and a lan cable wired in port 2 to my laptop Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 11, 2019 Administrators Share Posted May 11, 2019 The second one was correct yes, so just power and port 2 to PC. Do a factory reset using the button in the back if you haven't done so already, if you have then unplug it from the power for 24 hours and after that try and access the interface again. Link to comment Share on other sites More sharing options...
Flamenation247 Posted May 11, 2019 Author Share Posted May 11, 2019 I will try in 24 hours and report back to you thank you so much for your help. Netduma Fraser and Netduma Alex 2 Link to comment Share on other sites More sharing options...
Flamenation247 Posted May 14, 2019 Author Share Posted May 14, 2019 No luck getting the Duma running Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 15, 2019 Share Posted May 15, 2019 Could you try connecting to port 2, 3, 4 or whatever, basically not the WAN port, and try doing ipconfig? Share the results with us. Also just to be clear, what do you mean when you say it's not working? Do you have internet? Can you access the router interface? Are you seeing an error message? Link to comment Share on other sites More sharing options...
Flamenation247 Posted May 15, 2019 Author Share Posted May 15, 2019 I dont have internet and I cant access the interface either Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 15, 2019 Administrators Share Posted May 15, 2019 That definitely indicates it needs a reset, did you do that as you didn't specifically say if you had or not. Link to comment Share on other sites More sharing options...
Flamenation247 Posted May 15, 2019 Author Share Posted May 15, 2019 Factory reset?if so I did by unplugging the router and holding the reset in the whole plugging the router in the wall because the reset button wont work by just pressing it alone Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 15, 2019 Administrators Share Posted May 15, 2019 You unplugged the router from the power and then held the reset button down? It needs to be connected to the power and then the button held down for 20-25 seconds Link to comment Share on other sites More sharing options...
Flamenation247 Posted May 15, 2019 Author Share Posted May 15, 2019 Yes. And I will try it again it's just when I do it the second way it dont beeps or nothing. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 15, 2019 Administrators Share Posted May 15, 2019 Well try it again with power and holding it down, if that doesn't work then that's a bigger issue. Link to comment Share on other sites More sharing options...
Flamenation247 Posted May 15, 2019 Author Share Posted May 15, 2019 Idk why but when I switch to Duma OS I couldn't reset the router from the back but once I down graded to original firmware 1.03.6.i it worked again Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 15, 2019 Administrators Share Posted May 15, 2019 That's odd because usually it's the other way around, have you managed to get it to reset? Link to comment Share on other sites More sharing options...
Flamenation247 Posted May 15, 2019 Author Share Posted May 15, 2019 Not at all Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 15, 2019 Administrators Share Posted May 15, 2019 Okay in my opinion it sounds like the router may be bricked. I've passed it on to the team for a second opinion/to see if they have any other ideas. Link to comment Share on other sites More sharing options...
Flamenation247 Posted May 16, 2019 Author Share Posted May 16, 2019 Thank you fraser Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 16, 2019 Share Posted May 16, 2019 Please email [email protected] with a link to this thread and we'll see what we can do! Link to comment Share on other sites More sharing options...
Flamenation247 Posted May 16, 2019 Author Share Posted May 16, 2019 I have sent the email. Whether you guys can help or not I just wanna thank everyone who took the time out the help me with this issue.This is the greatest forum/tech support group I've ever dealt with. Netduma Alex 1 Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 16, 2019 Share Posted May 16, 2019 That's alright, glad to help! I've passed your email to my colleague so he should be in touch soon. Link to comment Share on other sites More sharing options...
Flamenation247 Posted June 19, 2019 Author Share Posted June 19, 2019 Is there anyway I could dm netduma rep for a conversation. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now