jmcbigler Posted July 11, 2018 Share Posted July 11, 2018 I have a xr500 that has been randomly dropping internet connection. Firmware version V2.3.2.18. When connection has been lost I have unplugged my cat5 from my computer and plugged the computer cat5 directly into the modem and it works fine. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 12, 2018 Administrators Share Posted July 12, 2018 Hey, welcome to the forum! I've sent you a PM with a firmware that should resolve the issue. Link to comment Share on other sites More sharing options...
ghoul2oo3 Posted July 12, 2018 Share Posted July 12, 2018 Hey, welcome to the forum! I've sent you a PM with a firmware that should resolve the issue. I seem to also be having this issue Fraser, would it be possible to grab the firmware as well? I take it this fix will be included in the next major firmware release for this product? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 12, 2018 Administrators Share Posted July 12, 2018 I seem to also be having this issue Fraser, would it be possible to grab the firmware as well? I take it this fix will be included in the next major firmware release for this product? Hey, welcome to the forum! Absolutely, I've sent it in a PM. Yes it will as I understand it. Link to comment Share on other sites More sharing options...
monsterfj Posted July 12, 2018 Share Posted July 12, 2018 I’m having the same issue but with Wifi even if I have a good connection with full bars! Can you also PM me the Firmware that would fix this issue? I’m wondering why this fix hasn’t been released yet, most recent topics on this forum were all about the connection drops issue. Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 12, 2018 Administrators Share Posted July 12, 2018 I’m having the same issue but with Wifi even if I have a good connection with full bars! Can you also PM me the Firmware that would fix this issue? I’m wondering why this fix hasn’t been released yet, most recent topics on this forum were all about the connection drops issue. Thank you Sure I've sent you a PM. Yeah it will be in the next firmware Link to comment Share on other sites More sharing options...
TainoIndian Posted July 14, 2018 Share Posted July 14, 2018 Also having connection drops please send me Firmware to help Link to comment Share on other sites More sharing options...
nytemare01 Posted July 14, 2018 Share Posted July 14, 2018 Also getting lots of lag for the first time. all games seem to be unplayble. connection cutting in and out. I'm on firmware 2.3.2.22. I've reset my network PLENTY of times but no luck Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted July 14, 2018 Administrators Share Posted July 14, 2018 Also having connection drops please send me Firmware to help I’ve messaged you Also getting lots of lag for the first time. all games seem to be unplayble. connection cutting in and out. I'm on firmware 2.3.2.22. I've reset my network PLENTY of times but no luck Could you make a new thread for this please and we will help you there Link to comment Share on other sites More sharing options...
nytemare01 Posted July 14, 2018 Share Posted July 14, 2018 I’ve messaged you Could you make a new thread for this please and we will help you there Just did Link to comment Share on other sites More sharing options...
rteto Posted August 14, 2018 Share Posted August 14, 2018 Sure I've sent you a PM. Yeah it will be in the next firmware Hi, Im having the same problem with the internet randomly dropping. Would be great if you can help me with bringing me the firmware with the fix. Thanks! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 14, 2018 Administrators Share Posted August 14, 2018 Hi, Im having the same problem with the internet randomly dropping. Would be great if you can help me with bringing me the firmware with the fix. Thanks! Sent you a PM Link to comment Share on other sites More sharing options...
TheFuzzyOne87 Posted August 15, 2018 Share Posted August 15, 2018 I think I might be having the same problem! Although it is hard to tell because the XR500 can't provide modem stats for me to know if it's disconnecting or not, all I have is a ping monitor running from the internet. If you look at the attached drawing the top of the graph shows tiny red spikes (ignore the start of the graph that was me setting it up). I'll check the logs on the XR500 to see if anything obvious can be seen. Link to comment Share on other sites More sharing options...
Trueseeker Posted August 15, 2018 Share Posted August 15, 2018 Can you send me the firmware as well, having drop issue too. Also notice when I modify my DNS non of my devices change to the DNS I put into the router. When I use any other router the DNS changes all devices. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 15, 2018 Administrators Share Posted August 15, 2018 Sent you both a PM with the firmware so see if that resolves the issue please Link to comment Share on other sites More sharing options...
TheFuzzyOne87 Posted August 15, 2018 Share Posted August 15, 2018 Sent you both a PM with the firmware so see if that resolves the issue pleaseHey Fraser, Thank you but this looks to be the same firmware I upgraded to for the DHCP 61 option hehe I may have a different issue if that is the case. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 15, 2018 Administrators Share Posted August 15, 2018 Hey Fraser, Thank you but this looks to be the same firmware I upgraded to for the DHCP 61 option hehe I may have a different issue if that is the case. May be the same issue, I've sent you a PM with debug info to collect for it Link to comment Share on other sites More sharing options...
Mai keth Posted October 29, 2018 Share Posted October 29, 2018 Hi Fraser, I bought the XR500 and over the weekend, both days I had the internet drop out once on each occasion. Never will actively online, usually after I have not been using the internet for a few hours. Would you be able to send me the updated firmware please? Other than this issue, I have been loving this router. Cheers Link to comment Share on other sites More sharing options...
TheFuzzyOne87 Posted October 29, 2018 Share Posted October 29, 2018 3 hours ago, Mai keth said: Hi Fraser, I bought the XR500 and over the weekend, both days I had the internet drop out once on each occasion. Never will actively online, usually after I have not been using the internet for a few hours. Would you be able to send me the updated firmware please? Other than this issue, I have been loving this router. Cheers Hey Mai keth, Welcome to the forum! This thread is quite old, the fix was in the latest release which is currently v2.3.2.32 If you are not running this version I would suggest upgrading to this first, it can be downloaded direct from the router or from Netgears website. If you are running the latest version already then I would suggest creating a new forum thread giving information regarding your problem. Cheers! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 29, 2018 Administrators Share Posted October 29, 2018 9 hours ago, Mai keth said: Hi Fraser, I bought the XR500 and over the weekend, both days I had the internet drop out once on each occasion. Never will actively online, usually after I have not been using the internet for a few hours. Would you be able to send me the updated firmware please? Other than this issue, I have been loving this router. Cheers Hi Mai, I've sent you a PM with the latest beta firmware available as the most public version didn't fix it for all users. Link to comment Share on other sites More sharing options...
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