Sameer Posted June 20, 2018 Share Posted June 20, 2018 Hello, for past 2 days, I am having trouble accessing my R1 browser interface. My desktop is connected via Ethernet cable and has internet access. I can browse internet, play online games etc. but cannot access the R1 interface. However, I can access the R1 interface from my MacBook pro which is connected via WiFi. I looked into the forum for help and tried to 'Reboot', 'Factory Reset' the router but it don't seem to help. Please check the screenshot below for the error I get on browser. Link to comment Share on other sites More sharing options...
e38BimmerFN Posted June 20, 2018 Share Posted June 20, 2018 What browser are you using? Be sure any security plug ins are disabled on this browser and for the PC temporarily. Try FF or Opera on your PC. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted June 21, 2018 Netduma Staff Share Posted June 21, 2018 The suggestion above is great so let us know how you get on. Also try http://r1and see if that works Link to comment Share on other sites More sharing options...
biggah Posted June 21, 2018 Share Posted June 21, 2018 I can't connect to the netduma wirelessly I type in the password on the router and it says incorrect. I also can't get on the interface it tells me the website has times out and when I plug my laptop up to the netduma through ethernet it doesnt connect Link to comment Share on other sites More sharing options...
Sameer Posted June 22, 2018 Author Share Posted June 22, 2018 What browser are you using? Be sure any security plug ins are disabled on this browser and for the PC temporarily. Try FF or Opera on your PC. The suggestion above is great so let us know how you get on. Also try http://r1and see if that works Ok, I think i figured out what's the issue. I am using Nord VPN and I am using their vpn application. Whenever I am not connected to servers via VPN, I cannot access to the R1 interface. But, when I am connected to the VPN servers, I can then access my R1 interface. Any idea why this is happening? I also have VPN browser plugin which i figured out doesn't work in relation to the installed Nord VPN application. Link to comment Share on other sites More sharing options...
biggah Posted June 22, 2018 Share Posted June 22, 2018 I still can't get on the interface...is there anyother way to get on?? I tried http://r1and 192.168.88.1 and nothing...all I wanna do is use this thing and I can't im feeling like this was a waste of money something like this should have way better customer service smh. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 22, 2018 Administrators Share Posted June 22, 2018 Ok, I think i figured out what's the issue. I am using Nord VPN and I am using their vpn application. Whenever I am not connected to servers via VPN, I cannot access to the R1 interface. But, when I am connected to the VPN servers, I can then access my R1 interface. Any idea why this is happening? I also have VPN browser plugin which i figured out doesn't work in relation to the installed Nord VPN application. Have you set a static IP on your ethernet adapter by any chance? I still can't get on the interface...is there anyother way to get on?? I tried http://r1and 192.168.88.1 and nothing...all I wanna do is use this thing and I can't im feeling like this was a waste of money something like this should have way better customer service smh. Some people have responded to your topic regarding this Link to comment Share on other sites More sharing options...
biggah Posted June 24, 2018 Share Posted June 24, 2018 Have you set a static IP on your ethernet adapter by any chance? Some people have responded to your topic regarding this Link to comment Share on other sites More sharing options...
biggah Posted June 24, 2018 Share Posted June 24, 2018 What's a static IP? Sry im not really good at all this. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted June 25, 2018 Netduma Staff Share Posted June 25, 2018 What's a static IP? Sry im not really good at all this. It's alright Biggah, we're responding to the support thread you made so I'd recommend seeking further assistance there. (It's hard to support you if you're posting on multiple threads! ) Link to comment Share on other sites More sharing options...
Sameer Posted June 25, 2018 Author Share Posted June 25, 2018 Have you set a static IP on your ethernet adapter by any chance? I don't think I have set up my IP address to static. How do i know if my IP address is static? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26, 2018 Administrators Share Posted June 26, 2018 For PC you can check using this method: https://www.blackbaud.com/files/support/infinityinstaller/content/installermaster/tkassignstaticipaddressestophysicalnetworkadapters.htmif its not set to automatic then set to automatic and try to access the interface again Link to comment Share on other sites More sharing options...
Sameer Posted June 26, 2018 Author Share Posted June 26, 2018 For PC you can check using this method: https://www.blackbaud.com/files/support/infinityinstaller/content/installermaster/tkassignstaticipaddressestophysicalnetworkadapters.htmif its not set to automatic then set to automatic and try to access the interface again Hi Fraser, I have checked my IP address like u advised and it's already on automatically obtain IP address. I still have the same issue. VPN on = can access R1 interface, VPN off = cannot access interface. weird. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 27, 2018 Administrators Share Posted June 27, 2018 Can you try from a different device without the VPN please and see if you can connect to the interface Link to comment Share on other sites More sharing options...
Sameer Posted June 29, 2018 Author Share Posted June 29, 2018 Can you try from a different device without the VPN please and see if you can connect to the interface Hi Fraser, yes i can connect to the interface from my macbook pro with or without VPN on. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted June 30, 2018 Administrators Share Posted June 30, 2018 This is a really strange one. Just to double check, when your VPN is OFF, can you connect to normal web pages etc? I'm wondering if your browser has a proxy set on it which prevents the Internet from working when you're not on the VPN. Could you also try a different browser when the VPN is off and see if you can connect to the browser then. Thanks Link to comment Share on other sites More sharing options...
Sameer Posted July 5, 2018 Author Share Posted July 5, 2018 This is a really strange one. Just to double check, when your VPN is OFF, can you connect to normal web pages etc? I'm wondering if your browser has a proxy set on it which prevents the Internet from working when you're not on the VPN. Could you also try a different browser when the VPN is off and see if you can connect to the browser then. Thanks Hello there, sorry for late reply due to being away for few days. To answer to your question, yes I can connect to the internet with or without VPN and browse websites with VPN on/off, no problem. I also tried other browser but this problem persists. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 6, 2018 Netduma Staff Share Posted July 6, 2018 Hello there, sorry for late reply due to being away for few days. To answer to your question, yes I can connect to the internet with or without VPN and browse websites with VPN on/off, no problem. I also tried other browser but this problem persists. As is often the case with strange issues like this, the answer could be right in front of us. Could you just double check that what you're typing into the URL is correct? It should be http://192.168.88.1or http://r1. NOT 'https'. The reason I'm suggesting something so basic is that since it's only happening on your PC, it could potentially be that you've got a shortcut to access the interface which is slightly incorrect and causing the issue. Link to comment Share on other sites More sharing options...
Sameer Posted July 7, 2018 Author Share Posted July 7, 2018 As is often the case with strange issues like this, the answer could be right in front of us. Could you just double check that what you're typing into the URL is correct? It should be http://192.168.88.1or http://r1. NOT 'https'. The reason I'm suggesting something so basic is that since it's only happening on your PC, it could potentially be that you've got a shortcut to access the interface which is slightly incorrect and causing the issue. Hi Jack, thank you for the suggestion and I have tried as you suggested. However, problem persists. I normally access the interface from the google tiles that are created by most visited sites and R1 interface is one of them. I even tried typing the link http://192.148.88.1 but no joy. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted July 7, 2018 Administrators Share Posted July 7, 2018 Do you have any firewall software on your PC that could be blocking it? (and just to clarify, the UP is 192.168.88.1 - you put '148' above - just want to make sure you're not doing that in your tests! Link to comment Share on other sites More sharing options...
Sameer Posted July 12, 2018 Author Share Posted July 12, 2018 Do you have any firewall software on your PC that could be blocking it? (and just to clarify, the UP is 192.168.88.1 - you put '148' above - just want to make sure you're not doing that in your tests! Hi there, I am using Bitdefender Total Security 2018 AV. I checked the firewall on it and Chrome browser and Nord VPN application Incoming and Outgoing both are allowed. Link to comment Share on other sites More sharing options...
Sameer Posted July 13, 2018 Author Share Posted July 13, 2018 Do you have any firewall software on your PC that could be blocking it? (and just to clarify, the UP is 192.168.88.1 - you put '148' above - just want to make sure you're not doing that in your tests! Hi there, I do have Bitdefender Total Security 2018 installed that controls my Firewall. My Nord VPN application is allowed both ways. Also, my Chrome browser is also allowed both ways. And sorry, '.148' was a type, I do access via 192.168.88.1. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted July 14, 2018 Administrators Share Posted July 14, 2018 The Firewall shouldn't block the interface, but it's possible that it is. Could you temporarily disable the Bitdefender firewall and see if that solves your problem? If it does, please whitelist the domain of 192.168.88.1 and see if you can then access the page. Link to comment Share on other sites More sharing options...
Sameer Posted July 15, 2018 Author Share Posted July 15, 2018 The Firewall shouldn't block the interface, but it's possible that it is. Could you temporarily disable the Bitdefender firewall and see if that solves your problem? If it does, please whitelist the domain of 192.168.88.1 and see if you can then access the page. Hi, I did as you asked. I turned off firewall from Bitdefender. Also, I tried to delete the Firewall rules and re-add it. Unfortunately, nothing seems helping. This problem only started after installing Nord VPN app and not immediately, but after couple of weeks using VPN app. The only way I can make it work is by Uninstalling the VPN app. Also, to add more pain to the already existing trouble, now my Internet speed is down from 200 Mbps (at least) to 45 Mbps (max i get). Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 15, 2018 Administrators Share Posted July 15, 2018 We can't really do anything as the problem isn't the router here it seems. Try with a different router instead of the R1 and see if you get the same issue. Link to comment Share on other sites More sharing options...
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