VPN tab doesn't load

[Vilhelm_dem]

experiencing infinity loading when trying to access the VPN tab. v1.03.6h

 

thanks!

[Netduma Admin]

Hi Vilhelm - this is a rare bug and the best way to resolve it is through a factory reset. If you go to >Settings >Miscellaneous you can reset from there. Your WiFi password will change to 'netdumar1' after resetting so keep that in mind.

[Vilhelm_dem]

Just reset, getting the same issue.

[BIG__DOG]

are you using the recommended browsers (chrome/firefox)? I presume you are as nobody uses internet explorer or edge but just want to double check!

 

you could also do a cache wipe just to also rule that out!

[Netduma Admin]

are you using the recommended browsers (chrome/firefox)? I presume you are as nobody uses internet explorer or edge but just want to double check!

 

you could also do a cache wipe just to also rule that out!

 

Could you try this please Vilhelm. It should have cleared after a factory reset.

[Vilhelm_dem]

using chrome, cleared the cache, still infinity buffer! i have to go to work now. will check back tonight

[Netduma Admin]

That is odd. Could you try power off and then back on again and then try factory reset again in case it did not work properly last time. Thanks.

[Vilhelm_dem]

unplugged router for a good 30 seconds, then did another factory reset. nothing =[

[Netduma Admin]

Hi Vilhelm - just had a look through old threads and found this one:

 

http://forum.netduma.com/topic/8289-vpn-screen-loading/

 

I'm not sure the fix will be the same for you, but the user entered his details and it fixed the problem (I'm not sure if you can even see these fields on your screen).

 

Could you try this please?

[Vilhelm_dem]

sounds like the same problem, im not sure what username and passwords are being referred to. if they are in the VPN page, i can't access that

[Netduma Admin]

Could you take a screenshot of the page and upload to imgur please?

[Vilhelm_dem]

sure, wont be til late tonight. it looks just like any other tab before all the info appears.

[Netduma Admin]

Ok - it might be worth trying to upgrade to version j. Could solve the problem: http://forum.netduma.com/topic/11018-major-netduma-upgrade-now-available-v-1036j/

[Vilhelm_dem]

https://imgur.com/a/Htc06lz

[Vilhelm_dem]

i'll have to try the upgrade sometime tomorrow. thanks

[pollutionblues]

https://imgur.com/a/Htc06lz

Try switching to the default Netduma theme then see if the VPN page loads

[Vilhelm_dem]

Try switching to the default Netduma theme then see if the VPN page loads

 

great try but sadly, no =[

 

 

hopefully will have some time tonight to do the upgrade to J version.

[Vilhelm_dem]

successfully upgraded to J version, still didn't fix it though. just tried opening in Mozilla as well, no fix. =/

[Netduma Jack]

successfully upgraded to J version, still didn't fix it though. just tried opening in Mozilla as well, no fix. =/

 

Hi Vilhelm - please take a look at this guide: http://support.netduma.com/support/solutions/articles/16000022410-i-ve-got-a-1-on-1-booked-with-a-staff-member-what-do-i-do-

 

Please carry out 'Method 2' stated on this page to arrange a 1 on 1. Fraser will take a look and try to resolve this issue. Make sure to PM me the relevant details for this 1 on 1 stated near the bottom of the page. Thanks!