VIPER51 Posted January 17, 2018 Posted January 17, 2018 I keep having to reboot my Netduma. I'll be playing and then, the game goes to sh#t. I check and i'm disconnected. I have to reboot again. Not Good. Is there a way to hook up with tech support to make sure my Netduma is working right? I would like this done if possible. Thanks for the help.
BENORMOUS Posted January 17, 2018 Posted January 17, 2018 So your game stops working and you lose all internet?
VIPER51 Posted January 17, 2018 Author Posted January 17, 2018 So your game stops working and you lose all internet? No just the game connection.
Administrators Netduma Iain Posted January 17, 2018 Administrators Posted January 17, 2018 The tech support team are based in the UK so beware of the hours they're awake. Are you playing wired/wireless when it disconnects? Also have you tried factory resetting the R1 to see if that fixes the issue?
Netduma Staff Netduma Jack Posted January 18, 2018 Netduma Staff Posted January 18, 2018 No just the game connection. In addition to what Iain has asked for, which game are you playing? If this is CoD WWII, there seems to be an issue with their latest update causing PSN to drop out and causing disconnects either mid-game or when the game finishes. This has happened in the past on Xbox One and Sledgehammer claimed full responsibility, fixing the issue in their next update. Are you on PlayStation?
VIPER51 Posted January 21, 2018 Author Posted January 21, 2018 The tech support team are based in the UK so beware of the hours they're awake. Are you playing wired/wireless when it disconnects? Also have you tried factory resetting the R1 to see if that fixes the issue. When I go to the computer to get to the settings, I have to reboot before I can do anything. I'm connected to Panorama router also. Should I separate them again into 2 separate units? There in series. I have not tried factory reboot. Will that disconnect the 2 again?
VIPER51 Posted January 21, 2018 Author Posted January 21, 2018 In addition to what Iain has asked for, which game are you playing? If this is CoD WWII, there seems to be an issue with their latest update causing PSN to drop out and causing disconnects either mid-game or when the game finishes. This has happened in the past on Xbox One and Sledgehammer claimed full responsibility, fixing the issue in their next update. Are you on PlayStation? Yes, on Playstation. See response to Iain also. Thanks
Administrators Netduma Fraser Posted January 21, 2018 Administrators Posted January 21, 2018 Interesting, how consistently does it happen - every game? If it's just the game check the Geo-Filter when this happens, do you see anything blocked? Is the console wired or wireless? Is the R1 in the Panorama router's DMZ?
VIPER51 Posted January 22, 2018 Author Posted January 22, 2018 Interesting, how consistently does it happen - every game? If it's just the game check the Geo-Filter when this happens, do you see anything blocked? Is the console wired or wireless? Is the R1 in the Panorama router's DMZ? Yes on the DMZ. If the R1 sits, not being used, it needs to be rebooted before you can use it. As when your playing, when hooked up, game going good. Then you'll notice your not doing so well. You go to the R1 and you have to reboot again, so it will work.
Netduma Staff Netduma Jack Posted January 22, 2018 Netduma Staff Posted January 22, 2018 Yes on the DMZ. If the R1 sits, not being used, it needs to be rebooted before you can use it. As when your playing, when hooked up, game going good. Then you'll notice your not doing so well. You go to the R1 and you have to reboot again, so it will work. Could you elaborate on what you mean by the performance decreasing over time? So the connection becomes very unstable before you begin to be kicked from every game you join? Do you have an open NAT on the game and your console, and do you see anything being blocked when you're disconnected? (If the issue is caused by the Geo-Filter then this will be the case. Please provide the ID's of any blocked servers you see when you are kicked). Does this happen with the Geo-Filter disabled? As a rule of thumb you should always disable the Geo-Filter when you aren't gaming.
titofuenla Posted January 23, 2018 Posted January 23, 2018 Yes on the DMZ. If the R1 sits, not being used, it needs to be rebooted before you can use it. As when your playing, when hooked up, game going good. Then you'll notice your not doing so well. You go to the R1 and you have to reboot again, so it will work. Hi mate, I would like to ask you a question, are you using port forwarding or are you using UPNP? I mean in the Duma
VIPER51 Posted January 23, 2018 Author Posted January 23, 2018 Hi mate, I would like to ask you a question, are you using port forwarding or are you using UPNP? I mean in the Duma Port forwarding
VIPER51 Posted January 23, 2018 Author Posted January 23, 2018 Could you elaborate on what you mean by the performance decreasing over time? So the connection becomes very unstable before you begin to be kicked from every game you join? Do you have an open NAT on the game and your console, and do you see anything being blocked when you're disconnected? (If the issue is caused by the Geo-Filter then this will be the case. Please provide the ID's of any blocked servers you see when you are kicked). Does this happen with the Geo-Filter disabled? As a rule of thumb you should always disable the Geo-Filter when you aren't gaming. GO not disabled.
titofuenla Posted January 23, 2018 Posted January 23, 2018 Port forwarding some time ago report a failure on the resending of ports specifically to use hyper traffic geofilter and port forwarding the Duma collapses and gives a very high ping and saturates the interface. try using UPNP instead of port forwarding and tell how it is doing and if it has happened again, but I'm pretty sure that if you stop using port forwarding, you will not have that problem. Greetings and I hope it helps.
VIPER51 Posted January 24, 2018 Author Posted January 24, 2018 some time ago report a failure on the resending of ports specifically to use hyper traffic geofilter and port forwarding the Duma collapses and gives a very high ping and saturates the interface. try using UPNP instead of port forwarding and tell how it is doing and if it has happened again, but I'm pretty sure that if you stop using port forwarding, you will not have that problem. Greetings and I hope it helps. Thanks will do. NEVER QUIT NEVER GIVE UP
Netduma Staff Netduma Jack Posted January 24, 2018 Netduma Staff Posted January 24, 2018 Thanks will do. NEVER QUIT NEVER GIVE UP The advice above is great and accurate. Never use Port Forwarding and UPnP at the same time, and make sure to disable the Geo-Filter after you've stopped gaming. This should improve the performance of the interface.
titofuenla Posted January 26, 2018 Posted January 26, 2018 Thanks will do. NEVER QUIT NEVER GIVE UP How was the Council? it works or still has the same problem
Administrators Netduma Fraser Posted January 27, 2018 Administrators Posted January 27, 2018 Any update?
titofuenla Posted January 29, 2018 Posted January 29, 2018 Any update? It must have worked well for him because if he had not been sure he would have complained again. jajajaja
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