fpsabe Posted August 23, 2017 Share Posted August 23, 2017 So my computer is just straight up lying about my ping and I want to fix this. and it's the most weirdest situation and I doubt i Will get help, but worth a try. After my isp installed a new modem this problem started to happen. My netduma, and my computer is showing my ping is lag spiking to like 200ms ping every every 2 seconds, sometimes it's only 70ms ping. same thing happens when I cmd my ping to a google server. IT shows my ping is really high. But When i'm playing call of duty I'm straight up killing fast as if I was on like 20 ping on a dedicated servers too. But netduma says i'm in 60-120 ping. The reason why this frustrating me because I can't really use the ping assist to it's full advantage as I once was. So anyone know a way to fix this? Link to comment Share on other sites More sharing options...
bagsta69 Posted August 24, 2017 Share Posted August 24, 2017 Do a pingplotter test to find out your true line state. Do it for a few hours. Do not do speed tests on your console ever. . Post up the results of your ping plotter tests here and make sure that the interval is 2.5 or above. thank you. Link to comment Share on other sites More sharing options...
fpsabe Posted August 24, 2017 Author Share Posted August 24, 2017 Do a pingplotter test to find out your true line state. Do it for a few hours. Do not do speed tests on your console ever. . Post up the results of your ping plotter tests here and make sure that the interval is 2.5 or above. thank you. I've done a lot of pingplotter tests. what am I looking for to see what is actually causing my problem? Link to comment Share on other sites More sharing options...
antithesis Posted August 24, 2017 Share Posted August 24, 2017 Post a screengrab of the Pingplotter results, you're looking for ping spikes and/or packet loss. They can originate at the router, the modem, the ISP or any one of the servers along the path to the destination. Where they show up is where you'll need to focus your troubleshooting. The first thing to check is that your cables are properly seated in the computer, consoles, router and modem. That can cause lag due to packet loss and will show up in the first (router) or second (modem) hop. If spikes / packet loss originate at your ISP or further upstream, it should be very easy to see in PingPlotter. You could be getting good hit detection based on lag-compensation, so don't read too much into the CoD data. Link to comment Share on other sites More sharing options...
bagsta69 Posted August 24, 2017 Share Posted August 24, 2017 Please post up the results so we can see if you have ........... fill your boots. have fun. Link to comment Share on other sites More sharing options...
fpsabe Posted August 24, 2017 Author Share Posted August 24, 2017 Post a screengrab of the Pingplotter results, you're looking for ping spikes and/or packet loss. They can originate at the router, the modem, the ISP or any one of the servers along the path to the destination. Where they show up is where you'll need to focus your troubleshooting. The first thing to check is that your cables are properly seated in the computer, consoles, router and modem. That can cause lag due to packet loss and will show up in the first (router) or second (modem) hop. If spikes / packet loss originate at your ISP or further upstream, it should be very easy to see in PingPlotter. You could be getting good hit detection based on lag-compensation, so don't read too much into the CoD data. Apparently I'm lagging like crazy and losing a lot of packets. But I don't feel any of that non sense lag that this test shows though. I legit feel I have a really stable conneciton. https://ibb.co/nmZPsQ Link to comment Share on other sites More sharing options...
ColonicBoom Posted August 24, 2017 Share Posted August 24, 2017 First thing you need to find out is if it's your line, if it's your line then there's no point in trying anything else until that is resolved. Run a line test, with ping plotter, direct from your modem to your laptop - NO Netduma. Connect your laptop to your modem / isp hub over ethernet. If you use an all-in-one ISP hub then disable the wifi and make sure nothing else is connected to the isp hub over ethernet. Disable the 'sleep' on your laptop, don't piss about with your laptop during the test, don't browse the internet, don't click on any settings, don't do anything. Run the test for about an hour, ping something big and relatively near you (I ping Twitter). Record an hour worth of data, save the ping plotter data file. Save the screenshot/image of the graph. Post the graph up here. Link to comment Share on other sites More sharing options...
ColonicBoom Posted August 24, 2017 Share Posted August 24, 2017 Apparently I'm lagging like crazy and losing a lot of packets. But I don't feel any of that non sense lag that this test shows though. I legit feel I have a really stable conneciton. https://ibb.co/nmZPsQ Do the test direct from your modem/hub how I said above. Swap the ethernet cable from the one you used in the previous test (just in case). If it still looks as bad as that then don't worry about doing the whole hour, we'll know from 10 minutes. Also, try using the 1 second interval on ping plotter. I think 0.5 seconds used to show packet loss when there wasn't any, although I'm pretty sure that's been fixed because mine is fine on 0.5 secs. Link to comment Share on other sites More sharing options...
fpsabe Posted August 24, 2017 Author Share Posted August 24, 2017 First thing you need to find out is if it's your line, if it's your line then there's no point in trying anything else until that is resolved. Run a line test, with ping plotter, direct from your modem to your laptop - NO Netduma. Connect your laptop to your modem / isp hub over ethernet. If you use an all-in-one ISP hub then disable the wifi and make sure nothing else is connected to the isp hub over ethernet. Disable the 'sleep' on your laptop, don't piss about with your laptop during the test, don't browse the internet, don't click on any settings, don't do anything. Run the test for about an hour, ping something big and relatively near you (I ping Twitter). Record an hour worth of data, save the ping plotter data file. Save the screenshot/image of the graph. Post the graph up here. OK I did a line test, I don't see why I need to do it for one hour when within 2 minutes the graph is all spiked up to 100ms. ping plotter with direct modem connection to my computer it looks similar to the graph I showed you. now what? Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted August 24, 2017 Share Posted August 24, 2017 So my computer is just straight up lying about my ping and I want to fix this. and it's the most weirdest situation and I doubt i Will get help, but worth a try. After my isp installed a new modem this problem started to happen. My netduma, and my computer is showing my ping is lag spiking to like 200ms ping every every 2 seconds, sometimes it's only 70ms ping. same thing happens when I cmd my ping to a google server. IT shows my ping is really high. But When i'm playing call of duty I'm straight up killing fast as if I was on like 20 ping on a dedicated servers too. But netduma says i'm in 60-120 ping. The reason why this frustrating me because I can't really use the ping assist to it's full advantage as I once was. So anyone know a way to fix this? What modem do you have? Link to comment Share on other sites More sharing options...
fpsabe Posted August 24, 2017 Author Share Posted August 24, 2017 What modem do you have? it's called arris. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted August 24, 2017 Share Posted August 24, 2017 it's called arris. Need to be more specific Link to comment Share on other sites More sharing options...
RILLA au Posted August 24, 2017 Share Posted August 24, 2017 firstly make sure you are pinging the same server. a 70ms ping is still pretty high. I'm in Brisbane, Australia and can ping california and get 230ms. A local server in Brisbane gives me 15ms. Link to comment Share on other sites More sharing options...
mountainping Posted August 24, 2017 Share Posted August 24, 2017 post the model # of your modem. not the mac address , but the model of the modem.. for example "Netgear cm500" i suspect it may be the modem since you say your ISP swapped it out. there are some issues known to modems that use a PUMA6 chip that correlate with ping spikes & latency.and it is very possible that your new modem suffers from this issue. cheers Link to comment Share on other sites More sharing options...
ColonicBoom Posted August 24, 2017 Share Posted August 24, 2017 OK I did a line test, I don't see why I need to do it for one hour when within 2 minutes the graph is all spiked up to 100ms. ping plotter with direct modem connection to my computer it looks similar to the graph I showed you. now what? I also said: "If it still looks as bad as that then don't worry about doing the whole hour, we'll know from 10 minutes." Now what? Now you know that you have a problem with your line or modem. It would be good to see the graph from your direct-to-modem line test but you can keep it to yourself if you want. It's probably one of the Puma 6 modems, they seem to be causing a lot of problems for people. I had one, it was awful. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 24, 2017 Administrators Share Posted August 24, 2017 I would just reiterate what everyone else has said so far. Definitely seems like a modem or ISP issue if it only started occurring once they did something. If the Ping Plotter direct to the modem is showing the same thing then it's a line/modem issue. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted August 24, 2017 Share Posted August 24, 2017 This was my exact issue I was having when Comcast gave me an Intel Puma 6 modem. Within 10 minutes of playing I could tell something was off, tested it with the Netduma ping and pingplotter and it looked horrible. 99% sure your modem is the cause of it, so tell us which model it is. Link to comment Share on other sites More sharing options...
fpsabe Posted August 24, 2017 Author Share Posted August 24, 2017 This was my exact issue I was having when Comcast gave me an Intel Puma 6 modem. Within 10 minutes of playing I could tell something was off, tested it with the Netduma ping and pingplotter and it looked horrible. 99% sure your modem is the cause of it, so tell us which model it is. yep just figured out it was my modem that's doing it, it could be the line too. talking to my isp right now telling them it's my line or the modem and they are telling me simple things like "are you hard wired". lol I even show them pictures of my modem only test and all the lag my modem is doing they don't know what to do... Link to comment Share on other sites More sharing options...
fpsabe Posted August 24, 2017 Author Share Posted August 24, 2017 This was my exact issue I was having when Comcast gave me an Intel Puma 6 modem. Within 10 minutes of playing I could tell something was off, tested it with the Netduma ping and pingplotter and it looked horrible. 99% sure your modem is the cause of it, so tell us which model it is. there is actually no model number on it, unless i can't see it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 25, 2017 Administrators Share Posted August 25, 2017 yep just figured out it was my modem that's doing it, it could be the line too. talking to my isp right now telling them it's my line or the modem and they are telling me simple things like "are you hard wired". lol I even show them pictures of my modem only test and all the lag my modem is doing they don't know what to do... there is actually no model number on it, unless i can't see it. You're getting 1st line support who don't know much, you need to insist that it's an issue. Maybe white lie and say it's affecting your work or something so they will escalate it. Model number is usually on a sticker on the underside of the device. Link to comment Share on other sites More sharing options...
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